VeriCentre VeriCentre Appliance Appliance

Management SuiteManagement Suite

Download ManagementMessage ManagementInformation CollectionRemote Diagnostics

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Agenda Market Drivers VeriCentre Positioning VeriCentre Modules

• Download Management Module• Message Management Module• Information Collection Module• Remote Diagnostics Module

Summary

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Market Drivers for Advanced Appliance Management

Banks, acquirers and processors must offer payment and e-services to attract new merchants, retain current merchants and generate new sources of revenue

Payment and value-added applications must be managed across large, complex and changing networks of appliances• multiple applications• multiple device types• multiple communication protocols

Challenge is to deploy and manage solutions profitably in a way which lowers total cost of ownership

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Adding Value to the Merchant Relationship While Lowering Operating Costs

Productivity and market-focused capabilities turn an operational burden into a competitive advantage

Proactive management tools create cost efficiencies and present marketing opportunities• efficiently manage downloads• monitor key terminal and application usage statistics• remotely diagnose terminal problems• provide efficient communication methods that reduce costs

and generate new services revenue

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VeriCentre Positioning

State-of-the-art appliance management solution that increases the ROI of terminal installed base

Combines extensive e-payment appliance management with open industry standards and sophisticated software capabilities

Specialized application modules simplify different critical aspects of terminal management

Supports diverse merchant base and exploits the potential of the multi-application environment

Enables businesses to meet market demands with higher productivity, lower costs, new revenue streams, and greater merchant loyalty

Only VeriCentre provides a single, scalable opensoftware architecture that lowers the costs and increasesthe profitability of terminal networks of any size.

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VeriCentre Appliance Management Suite Modules

Download Management Module• delivers unprecedented download productivity and flexibility at

lowest cost per download by supporting multi-user, multi-application environments

Message Management Module• provides powerful two-way communications between

banks/processors, merchants, and third-party organizations Information Collection Module

• automatically gathers and stores data on key terminal and application usage statistics

Remote Diagnostics Module• enables help desk operators to remotely test, diagnose, and fix out-

of-boundary conditions and parameter settings

Individual modules that provide dedicated functionalityin a particular area of appliance management

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VeriCentreDownload Management Module

Scalable, standards-based download engine enables fast deployment and updating of terminals at the lowest cost per download

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Download Management Module Key Features

Standards-based design fits all environmentsscalability: fits any size networkopen: Windows NT/2000 and SQL-based software

Modular design ideal for multi-application needsmultiple applications downloaded simultaneously to multiple terminalsfile compressionpartial downloads

Advanced capabilities maximize productivityvirtually unlimited simultaneous downloadsmultiple users simultaneously access single database

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Download Management Module Maximizes Download Productivity

Virtually unlimited scalability meets growth demandsCompression reduces download time up to 50% Delivers new software faster Saves time by simultaneously combining different download types

direct via RS-232VeriCentre-initiatedterminal initiated

Differential Downloads reduce download time downloads only the changed parameters of applications

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Download Management Module Improves Operational Efficiency

Speeds problem resolution with real-time download monitoring and editingGlobally change terminal parameters in a single database updateMinimizes service interruptions by scheduling downloads for off-hoursSecures audit log and database access to only authorized personnel

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Download Management Module Optimizes User Productivity

Multiple users can perform download management activities simultaneously Multi-tasking lets operators perform other tasks during downloads Simplifies operation through full-featured Windows environment Intuitive GUI reduces help desk call length and support costs

Family

Omni 3300

Omni 3300

Omni 3350

Omni 3350

Omni 3600

Application

VSV2000

VSV2000

VSV2000

VSV2000

VSV2000

Terminal ID

T1000

T1001

T1002

T1004

T1005

Full/Partial

Full

Full

Full

Partial

Full

DownloadStart Time

6/20/00 18:50:00

6/20/00 20:15:00

6/20/00 21:40:00

7/20/00 00:00:00

7/20/00 01:25:00

DownloadEnd Time

6/20/00 20:15:00

6/20/00 21:40:00

6/20/00 23:05:00

7/20/00 01:25:00

7/20/00 02:50:00

Port

COM1

COM1

COM2

COM3

COM1

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Download Management Module Enables Better Business Decision Making

Manage terminal, merchant, and download data with industry standard SQL RDBMS View and share data via 18 pre-defined report templates

Terminal ID

1

1

1

1

3

Server

BLRVTTEST

BLRVTTEST

BLRVTTEST

BLRVTTEST

BLRVTTEST

Full/ Partial

Full

Full

Full

Partial

Full

Duration(seconds)

0

28

28

27

18

Date & Time

6/20/00 18:50:00

6/20/00 20:15:00

6/20/00 21:40:00

7/20/00 00:00:00

7/20/00 01:25:00

Status

Failure

Success

Success

Success

Aborted

Port

COM1

COM1

COM2

COM3

COM1

Description

Application Not Configured

Download Success

Download Success

Download Success

Download Aborted - Link disconnect

Init. By

Terminal

Terminal

Terminal

Terminal

User

Family: Omni 3300 Application: HIDL

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Download Management ModuleSummary

The ideal architecture for the multi-application market Improves ROI of appliance network

increases download productivityspeeds time to market with new applicationsenhances business knowledge

Lowers operational costsincreases operator productivityreduces help desk and support costs

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VeriCentreMessage Management Module

Unprecedented two-way communications power delivers productivity and profitability

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Message Management Module Key Features

Enhances operation efficiency through flexible, on-demand communications

Builds merchant loyalty through better communications Sends customized text and graphics messages to any — or all

— merchants Receives pre-formatted messages and responses from

merchants Enables distributed businesses to create and send messages

• generate new transaction-based and services revenue streams

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Message Management Module Delivers Operational Savings

On-demand communications for administrative information• software updates/service notifications, changes to fee structure, etc.

Two-way communications improves merchant productivity• generate or reply to messages using pre-formatted templates• automates supply ordering and other requests

Flexible communications• broadcast messages to entire installed base, or specific terminals• schedule messages for automated delivery

Easy to use• easy interface simplifies message generation and transmission

Initiate important messages and electronically distribute to selected terminals. Replaces the time consuming and expensive reliance on phones and fax machines

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Message Management ModuleReduces Costs

VeriCentre Composer application• a PC client-based solution that enables distributed businesses

to create and send messages to a terminal base running the Messenger application

• results in lower operating costs because client users can leverage their existing e-mail server infrastructure

VeriCentre Messenger application• Verix terminal-based solution that enables merchants to receive and

reply to messages using pre-formatted templates Verix Multi-app Conductor and Terminal Management Agent

• Verix applications that facilitate message capabilities on terminals

Remote applications provide full range of two-way communications.

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Message Management ModuleGenerates New Revenue Streams

Banks, processors and other organizations can partner to offer merchant supply ordering via terminals

Co-op programs can be developed to deliver coupons and promotional offers to targeted merchant terminals

New transaction-based and servicerevenue streams can be generated for message capabilities

Creates new opportunities to build competitive advantage and more profitable merchant services and programs

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Message Management ModuleSummary

The ideal communications tool for the multi-application market Improves communication with merchants

increases productivityreduces costs

Builds competitive advantagegenerates new revenue streamsmore profitable merchant relationships

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VeriCentreInformation Collection Module

Powerful tool reduces the costs of maintenance, repair, and inventory management. Provides application usage data for effective marketing programs.

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Information Collection Module Key Features Provides unprecedented insight into the usage and

condition of the terminal installed base Reduce maintenance downtime by spotting potential

problems before they occur Increase profitability by reducing the cost of

identifying maintenance issues Increase productivity with comprehensive reports of

terminal conditions Enhance marketing effectiveness with extensive

transaction and usage data

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Information Collection ModuleMinimizes Maintenance Costs

Centralized data gathering for terminal statistics• continually monitor device status, resulting in more profitable

operations by enabling preventative maintenance scheduling Information collection on defined list of Monitored Items

• current condition compared with MTBF and other statistics, resulting in development of appropriate preventative maintenance plan

• results in minimized service downtime, and less costly repairs through better parts planning and repair scheduling

Flexible data gathering for defined terminal populations• develop customized maintenance plans

Gain insight into condition of Verix-based terminals. Use knowledge to build efficient maintenance programs and deliver maximum terminal ROI.

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Information Collection ModuleMonitored Items

Number of card swipes Number of key strokes Number of failed card reads Number of power-on cycles Number of smart card insertions Amount of free memory Transaction usage statistics

Monitored Items and selection criteria can be defined — and automatically gathered — for each terminal and application, and include, but aren’t limited to:

Terminal type Application Permanent Terminal

ID Serial Number

Monitored Items Selection Criteria

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Information Collection ModuleProvides Comprehensive Reports

Comprehensive business reports generated using Crystal Report Writer provide tools for powerful business analysis• inventory by terminal type and location• total out-of-boundary conditions• specific boundary conditions by terminal cluster• specify Monitored Items history for selected terminals

Results in more effective repair planning• spare parts inventory more accurately projected• service downtime planned to minimize impact

on merchants

Knowledge about the condition of transaction terminals and usage data can be used for marketing purposes or management reporting.

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Information Collection ModuleMaximizes Business Information

Reports can show usage of different transaction types or card types

Loyalty and value-added application program usage can be analyzed

Using this knowledge, more effective marketing programs can be planned that:• encourage specific buying patterns• target value-added applications for key markets

Extensive information on applications and usage can be gathered and analyzed to develop targeted marketing programs.

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Information Collection ModuleSummary

The ideal maintenance tool for the multi-application market Reduces maintenance downtime

supports preventative maintenance planningreduces costs

Maximizes business information“data mining” gives acquirers betterunderstanding of their installed basemake better decisions about the deployment,use, and return for service of terminalsdevelop targeted marketing programsbased on extensive information onapplications and usage

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VeriCentreRemote Diagnostics Module

Dramatically reduces costs of identifying and resolving terminal problems by enabling help desk operator to remotely diagnose — and resolve — terminal problems.

Remotely Diagnose Problems

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Remote Diagnostics Module KeyFeatures

Cut repair costs by identifying and fixing many problems remotely

Reduce maintenance downtime by spotting potential problems before they occur

Identify and fix problems in real time — minimizing the costs and inconvenience of “no problem found” returns

Build merchant loyalty by maximizing terminal availability

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Remote Diagnostics ModuleSaves Time and Money

View and synchronize a terminal’s parameter settings• remotely view parameter and config.sys file settings, and

synchronize them with those of the server• requires no merchant intervention and boosts terminal productivity• reduces “no problem found” returns

View current state of defined Monitored Items on key terminal attributes (see Information Collection Module list)• defined for each application in a terminal• include threshold rules so “out of boundary” condition levels

can be defined• aid in preventative maintenance planning

Enables help desk operators to interactively identify and correctmany faults in a terminal without removing it for repair.

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Remote Diagnostics ModuleSpeeds Problem Resolution

Automated remote diagnostics• automatically gather data on state of Monitored Items each time a

dial-up connection is made, and update VeriCentre database Monitored Items log file

• terminals meeting out-of-boundary conditions logged to special “alarm file”

• help desk operators can analyze and take appropriate action Verix Terminal Management Agent application

• manages interaction with terminal hardware, applications, and the Remote Diagnostics module

Powerful automated diagnostic capabilities enable Remote Diagnostics Module to independently detect terminal problemswithout costly human intervention.

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Remote Diagnostics ModuleSummary

The ideal diagnostics tool for the multi-application market Cuts repair time and costs

remotely identify problemssynchronize terminal and server parametersettingreduces incidents of “no problem found”

Maximizes business informationautomatically gathers terminal datalogs out-of-boundary conditions to“alarm file” for quick problem determination

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Summary: VeriCentre Lowers Costs and Adds Value for Merchants & Processors

Delivers reduced total cost of ownership• emphasis on simplifying critical aspects of terminal

management, and enhancing user productivity Delivers new services that add value to the

merchant-processor relationship• adds more profitability to the bottom line

Enables increased net return on investment• reduces cost of managing a diverse base of merchants

and terminals — and supports a growing number of payment and value-added applications