Verbal Judo: The Art of Using Words to Close More Deals
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The Art of Verbal Judo: Diffusing Business Conflict Through Conversation @activerain facebook.com/activerain
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Saying the right thing can be the difference between closing the deal and having it blow up in your face. In this webinar, Alex Popovic - a former US Marine, Police Officer and current real estate agent in Phoenix AZ - joins Bob Stewart to shed some light on how to use words to get your desired outcome. View the full webinar here: http://actvra.in/4btl
Transcript of Verbal Judo: The Art of Using Words to Close More Deals
The Art of Verbal Judo:
Diffusing Business Conflict Through Conversation
@activerainfacebook.com/activerain
Bob StewartCommunity EvangelistActiveRain
Host
Today’s Guest
Alex PopovicREALTOR®RE/MAX Omni ConsultantsPhoenix, AZ
Guest
Why Spend the Next 60 Minutes with Us?
A Little Bit About Alex
A Little Bit About Verbal
Judo
Two Types of Language
Verbal Judo Verbal Karate
Verbal Karate
Unprofessional
Expresses Personal Feelings
Self Referring: “I....” or “...me”
Not in Contact
Off Target Reactions
Verbal Judo
Verbal Judo
Use of Words to Achieve Professional
Objectives
In Contact with Your Audience:
Whoever this may be
Verbal Judo
Skillful Communication:
Focused and On Target
Verbal Judo
Triple Me Method
Verbal Judo
Keep Calm and........
MUSHIN
How to Handle Deflection
One Key to Verbal Judo
.....the Springboard
Common Deflective Phrases
“I appreciate that.....but.....”
“I hear what you are saying that.....although.....”
“I get how you feel.....have your considered.....”
“I understand that.....however.....”
Cbrokeragelisting
your serviceGFO
Gain Favorable Outcome
A I U
Calming People Down
Em
“see through”
Pathy
“the eyes of others”
Tactical Empathy
X Y
M
Paraphrasing
“You’re ______ because of _______?
True?”
Sword of Interruption
“Let me see if I understand you then.....”
Effectively Presenting Options
Recap
Questions?
![WARNING! - Imune · Special Warning to Over-Achievers… 77 MET in exercise ... Verbal Self Defense aka 'Verbal Judo'[4] is defined as using one's words to prevent, de-escalate,](https://static.fdocuments.in/doc/165x107/5ac47fe77f8b9a220b8cd9df/warning-warning-to-over-achievers-77-met-in-exercise-verbal-self-defense.jpg)
