verbal communication

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VERBAL COMMUNICATION PRESENTED BY POONAM.R.JAMAKHANDI. SIET,BIJAPUR KARNATAKA. MBA I SEM. 1

Transcript of verbal communication

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VERBAL COMMUNICATION

PRESENTED BYPOONAM.R.JAMAKHANDI.

SIET,BIJAPUR KARNATAKA.MBA I SEM.

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AGENDAVerbal Communication.Need for verbal communication.Objectives of verbal communication.Characteristics of verbal communication.Barriers of verbal communication.Benefits of verbal communication.Limitations of verbal communication.

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VERBAL COMMUNICATION. An act of conveying messages,

ideas, or feelings through the use of mouth.

Main way of communicating face-to-face.

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INTERVIEW A FACE TO FACE VERBAL COMMUNICATION

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TELEPHONY OR VIDEOCHAT A FORM OF VERBAL COMMUNICATION.

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NEED FOR VERBAL COMMUNICATION

Helps in problem solving.Resolve conflict.Influence people to work together.

Develop listening skills.An effective negotiator.

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OBJECTIVES OF VERBAL COMMUNICATION.

To Inform.To Educate.To ConvinceTo Persuade.To Lead to Action

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CHARACTERISTICS.Consider the objective.Think about the interest level of the receiver.

Be sincere .Use simple language and familiar words.

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CHARACTERISTICS CONTD..Be brief and precise.Avoid vagueness.Be polite.Allow time to respond.

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BARRIERS OF VERBAL COMMUNICATION.

Status.Halo effects.Complexes .Poor retention.Abstracting.Slant.Language barrier.

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BENEFITS OF VERBAL COMMUNICATION.Speed.Immediate feedback.Economical.Synergy and Mutual creativity.Secrecy.Personal touch.

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BENEFITS CONTD…Suitable for emergency.Harmonious relations.

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LIMITATIONS OF VERBAL COMMUNICATION.

Lack of evidence.Lengthy messages.Costly.Noise.Speakers ineffectiveness.Attitudinal problem.

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THANK YOU

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