Ventura Police Department

Digital Six Sigma:Digital Six Sigma:

Records ProjectRecords Project

What is Digital Six Sigma?

• A process improvement methodology

• Driven by statistical analysis of data

• Determines root causes of problems.

DMAIC

• Define the Issue - Understand what process is broken. What are the customer’s needs? Does the process align with the enterprise’s strategic direction?

• Measure the current process

DMAIC

• Analyze to verify relationship and

causality

• Improve or optimize the process

• Control the process to maintain

improvement and results

Why Choose Records Project?

• Alignment of Strategy and Vision

• Mobilize – Towards the Right “Y’s”

• Ensure Project Completion

Ventura Police Department Ventura Police Department

Enhance Community Partnerships

Enhance Community Partnerships

Improve Community Quality of

Life

Improve Community Quality of

Life

Develop Personnel Develop

Personnel

Ventura Police Department Critical Success Factors

Reduce Crime & Fear

of Crime

Reduce Crime & Fear

of Crime

Continued Accountability Continued

Accountability

Strategic Goals

Key Key Drivers Drivers

Projects/ PPPrrrooojjjeeeccctttsss/// Actions AAAccctttiiiooonnnsss

Metric Metric The Big Y

Little “y”s

Vital X’s

Reduce Crime & Fear of Crime

Reduce Crime &

Fear of Crime

Community Awareness

Community Awareness

Reduction of Part 1 Crime

Reduction of Part 1 Crime

Schematic for Police Services

Enhancing Information Capabilit

y

Enhancing Information Capability

Tactical Crime Analysi

s

Tactical Crime Analysis

Records Process Records Process

Cycle Time Reduction Quality / Accuracy

Reduction of Part 2 Crime

Investigative Follow - up

Investigative Follow - up

Initial Officer Investigation

Initial Officer Investigation

Reduction of Part 2 Crime

Problem: Part 1 Crimes Process

• Variance = 2 hours to 366 hours (.08 to 15.25 Days)

• Mean = 97 hours (4.04 Days)

Variance results in delays in investigation.

Variation in Total Cycle TimeBase Line

Collaboration

• Pat Miller• Ken Corney• Quinn Fenwick • Jerry Thurston• Al Davis• Jerry Foreman• Karen Karayan• Ana Matosian• Myra Vargas• Dirk Boon• Melissa Thomas

SponsorChampionGreen BeltGreen BeltPatrol SergeantDetective SergeantCrime AnalystRecords SupervisorRecords SpecialistDetectiveCourt Officer

Our Goal:

Reduce the cycle time of the Part 1 Crimes records

process from 97 hours to

24 Hours24 Hours

Outcomes of Process

• Reducing cycle time

• Increasing accuracy • Enable officers and detectives to

make decisions and take actions in a more timely manner.

• Lead to a reduction in crime

Six Sigma Tools

• Benchmarking• Base Line• Ishikawa• SIPOC• Root Cause Analysis• As-Is Process Mapping• Value Stream Map

Six Sigma Tools

• 5-Whys• Solution Mapping• Solution Selection Matrix• Communication Plan• Pilot Implementation Plan• Result Verification

Our Results

Reduced Cycle Time from

97 hours to

34.4 Hours34.4 Hours

Variation in Total Cycle Time

0

20

40

60

80

100

120

140

160

180

0.02

0.27

0.51

0.76

1.00

1.25

1.49

1.73

1.98

2.22

2.47

2.71

2.96

3.20

3.45

3.69

3.94

4.18

4.43

4.67

4.92

5.16

5.41

Total Cycle Time

Fre

qu

ency

24 hours

Mean = 34.4 hours

Our Goal

Our Results

Mean = 97 hoursOur Problem

Digital Six Sigma’s Value to Ventura PD

• Create sustainable solutions

• Opportunity to solve other problems

• Introduce concept of DSS

PremierOne CAD

Records Management System

Field-Based Reporting

Downtown Mesh-Network

Video Platform

Collaboration and Partnership

Problems cannot be solved at the same

level of awareness that created them.

Albert Einstein