Ventura Foods JD Edwards Case Study
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2041 Rosecrans Ave., Suite 245, El Segundo , CA 90245 ©2015 Kaleo Software. All Rights Reserved. [email protected] www.kaleosoftware.com Case Study | Ventura Foods Ventura Foods Leverages Kaleo with JD Edwards Our customers include Ventura Foods CIO Colleen Wolf and VP of IT Gary Morenc had long struggled with how best to capture, learn from, and retain the collective knowledge of the organization as it grows and undergoes organizational change. This challenge was amplified when faced with rolling out a new JD Edwards application. How would Ventura seamlessly introduce a new ERP system across a dozen manufacturing facilities and ensure that hundreds of users could quickly find the answers they need to business, process, policy, and technical questions? As a leading U.S. food manufacturer with over $2.5 billion in revenue, Ventura Foods could not afford any operational hiccups with this ERP implementation. Equally important to the organization was making sure that the managers responsible for the roll-out were not overwhelmed and overburdened with answering JDE related questions from end users. Challenges Solution “Kaleo is very easy to use and understand, people ask questions and get their answers. This creates an environment for more information sharing.” Colleen Wolf, Chief Information Officer Rather than spend hundreds of thousands of dollars in consulting fees for training and post implementation support, Wolf and Morenc decided to leverage Kaleo’s highly scalable knowledge sharing technology. With virtually no technical integration Kaleo’s widget was embedded directly into Ventura’s JD Edwards instance providing end users with an intuitive way to ask questions and receive fast and accurate answers. Frequently asked questions such as, “how do I create a purchase order” or “what are the cross-company approval limits” were asked hundreds of times by the new JDE users. Kaleo delivered accurate know-how to JDE users, helping them to avoid wasting enormous amounts of time futilely searching for information buried deep in SharePoint, document repositories, or training manuals; furthermore, experts no longer wasted time answering redundant questions. Unlike most ERP implementations that result in frustrated users regressing to the old processes, Ventura employees had a simple and intuitive channel to receive expert validated answers to pressing questions. continued >>
Transcript of Ventura Foods JD Edwards Case Study
2041 Rosecrans Ave., Suite 245, El Segundo , CA 90245
©2015 Kaleo Software. All Rights Reserved.
www.kaleosoftware.com
Case Study | Ventura Foods
Ventura Foods Leverages Kaleowith JD Edwards
Our customers include
Ventura Foods CIO Colleen Wolf and VP of IT Gary Morenc had long struggled with how best to capture, learn from, and retain the collective knowledge of the organization as it grows and undergoes organizational change. This challenge was amplified when faced with rolling out a new JD Edwards application.
How would Ventura seamlessly introduce a new ERP system across a dozen manufacturing facilities and ensure that hundreds of users could quickly find the answers they need to business, process, policy, and technical questions?
As a leading U.S. food manufacturer with over $2.5 billion in revenue, Ventura Foods could not afford any operational hiccups with this ERP implementation. Equally important to the organization was making sure that the managers responsible for the roll-out were not overwhelmed and overburdened with answering JDE related questions from end users.
Challenges
Solution
“Kaleo is very easy to use and understand, people ask questions and get their answers. This creates an environment for more information sharing.”
Colleen Wolf, Chief Information Officer
Rather than spend hundreds of thousands of dollars in consulting fees for training and post implementation support, Wolf and Morenc decided to leverage Kaleo’s highly scalable knowledge sharing technology.
With virtually no technical integration Kaleo’s widget was embedded directly into Ventura’s JD Edwards instance providing end users with an intuitive way to ask questions and receive fast and accurate answers. Frequently asked questions such as, “how do I create a purchase order” or “what are the cross-company approval limits” were asked hundreds of times by the new JDE users.
Kaleo delivered accurate know-how to JDE users, helping them to avoid wasting enormous amounts of time futilely searching for information buried deep in SharePoint, document repositories, or training manuals; furthermore, experts no longer wasted time answering redundant questions. Unlike most ERP implementations that result in frustrated users regressing to the old processes, Ventura employees had a simple and intuitive channel to receive expert validated answers to pressing questions.
continued >>
2041 Rosecrans Ave., Suite 245, El Segundo , CA 90245
©2015 Kaleo Software. All Rights Reserved.
www.kaleosoftware.com
Because you want answers. Fast.
Having your most valuable employees
answer the same questions over and over is
costing you money. With Kaleo, your
experts answer questions only once, and
their answer is available to your entire
organization.
It’s time to beproactive
Passive systems require employees to look
for answers themselves. But not all
employees are motivated to be proactive.
With Predictive Sharing, Kaleo shares the
answers your employees need, even
before they ask.
Your experts are overloaded.
It takes too long for your employees to
�nd answers, and most will give up on
their search halfway. Kaleo provides your
employees with concise, actionable
answers they can apply immediately.
Why Kaleo?
BenefitsThe rollout of Kaleo with the JD Edwards implementation was a complete success according to Ventura executives because the company achieved its primary objectives: Optimal user adoption of the JDE product, minimal disruption to the business practice, reduced spike in calls into the call center, and retained this expertise for redundant questions as well as future operational needs. Since implementation, Kaleo has deflected these redundant JDE related questions.
Armed with quantifiable data identifying clear training gaps, Ventura developed post-rollout training programs to remediate these knowledge issues. Kaleo has played an integral role is Ventura’s ERP implementation by lowering training costs, ensuring continuous learning, reducing errors and increasing team productivity.
<< continued
“Kaleo changes the way employees interacts with the entire enterprise in a way that is comfortable.”
Colleen Wolf, Chief Information Officer
Kaleo is an Oracle Gold Partner &an Oracle Verified Integration
Case Study | Ventura Foods
