Vendor Management Program

8/7/2019 Vendor Management Program

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Executive OverviewExecutive Overview

Incorporated in June 1999

Two Core Product Areas

Investigative Services

Litigation Support / Records Acquisition

R egional Coverage

100 Employees

PA, WV, DE, NJ, NY, MD, OH, DC, NC & SCEast Coast and Midwest through strategicpartnerships





Diverse Experience of Ownership

Carolyn Langenohl20 years experience in the claims industryLitigation Manager, State FarmDirector of Operations ± Litigation Solutions

Steve Mazefsky17 years experience in the claim industry

Regional Sales Manager or Vice President -Sales Client Relations

Director of Business Development ± LitigationSolutions



Staff ExperienceStaff Experience

College Educated, Law Enforcement,

Military Backgrounds

Prior Experience

LSI Training Program:

Equipment

Set up

Pre-Texting

Mobile Surveillance

Report Writing



SurveillanceSurveillance

15 Day Turnaround Time

Eastern United States CoveragePre Surveillance Investigations



Claims InvestigationsClaims Investigations

Asset Investigations

Public R ecords/Documents R equisition

R ecorded Statements

Accident Scene Inspections

Alive and Well Checks

Activity Checks



Background InvestigationsBackground Investigations

Database Background

Courthouse Check

Criminal History

Civil History



Why LSI?Why LSI?

Why

Litigation Solutions?



Diverse Experience of Diverse Experience of

Ownership / ManagementOwnership / Management

Ownership with Extensive Claims and

Carrier Service Experience

Team of Account Executives, Operationaland Administrative Support with ExtensiveIndustry Experience



ServiceService

Strong R egional Coverage

Ease of Use

GPS Tracking Local presence

Available centralized intake

On-line capabilities

24/7 Service

100% Satisfaction Guarantee

Program Compliant

Vendor Management Program



Quality AssuranceQuality Assurance

Concurrent

Pre Set Daily Check in Times End of Day Review

Customer Link

Daily review by QC Specialist & Supervisor

Prospective

Detailed Intake Databases / DMV

Insured Contact

Rehab Contact

Internet Research



Quality AssuranceQuality Assurance

R etrospective

50% of all Cases reviewed by ownership Available Stewardship reports

Monthly Staff Evaluations

On-line Management Reporting



TechnologyTechnology

State of the Art Field Equipment

Body cams, Time lapse equipment, long distance

capabilities

Video Snippets as part of the update

Quick access to visual evidence

Customer Link

Quality Assurance and Time Savings

GPS Tracking

Know where our staff is at all times ± no³Ghosting´



Employees simply carry their GPS-enabled

mobile phone with them throughout theirregular activities and their location isautomatically tracked and recorded.

GPS TrackingGPS Tracking



Customer Link Benefit/VMO BenefitCustomer Link Benefit/VMO Benefit

On-Line R eferral Form

� Easy Surveillance Order

(Point and Click)

� Accountability

� Communication

On-Line Access to Video andUpdates

Time Savings

� Relevant Video Tape Only

� Minimize Phone Tag

� Positive ID Early

� Better QA

Cut and Paste Notes / Video

� Able to Send to Counsel

� Able to Send to Physician

� Insured Participation

FEATUR E BENEFIT



Management R eporting

� Case Assignments / Who is Used

� Vendor Comparison

� Monitor Spending Trends, Cost Benefit

�Monitor Results Trends

Vendor

Staff

� Use Trend Analysis for Best Practices

� Client Satisfaction

FEATUR E BENEFIT



Vendor Management Program



Vendor Management ProgramVendor Management Program

Program Choices

Exclusive Provider

� LSI Handles All Work

Preferred Managing Partner

� LSI Handles an Agreed Upon Percentage

Selects Vendor Panel Through RFP

Preferred Partner

� LSI Handles an Agreed Upon Percentageand Utilizes Client Panel

Special Investigative Unit

� One of the Above Choices Plus Fraud Plansand Reporting Where Necessary

� Documentation on and Referral of FraudCases



Marketing advantages for client acquisition and retention

Increased results in the utilization of surveillance

Consistent protocols to evaluate vendor/claims handler results

R eduction in claims exposure

R educe risk involved with the use of this service

Increased R eturn on Investment

Management of vendor process without the cost

Minimal expense



Vendor Management Panel BenefitsVendor Management Panel Benefits

Consistent R ate Structure

Customizes Vendor Panel

Vendor Verification

Licenses

InsuranceCentralized Management Structure

Intake

Communication

R eporting

Invoicing

Vendor Trends

Staff Trends

Vendor Panel Benefits

Decrease in Marketing Expense

Volume Increase

Vendor Management Program

Documents

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