VELFOUR SERVICES PVT LTD

CORPORATE PRESENTATION

www.velfour.com

CONTENTS

Corporate profile

Our DNA, Values & Mission

Management Team

Processes & Technology

Service Infrastructure & Network

Established in Jan 2016, Velfour Services (I) Pvt Ltd., has a vision to

bring in disruptive innovation in the field of post sales service market in

India

The founding partners bring in over a cumulative experience of over

100 years of corporate leadership experience which includes over 30

years of multiple functional entrepreneurial experience

They have core expertise in Technical Services(Products), Strategy

Consulting, Sales & Marketing, Enterprise Software Services, Process

Management and Lean Management , BPO operations, Customer service

and e-business consulting

CORPORATE PROFILE

The organisation’s mission is to leverage technology

to bring services closer to the customer giving them

the ability to control it whilst concurrently giving

partnering companies the benefits of lower costs

with complete visibility and transparency

DNA, MISSION & VALUES

Mission

Ethics & Integrity

first. Business Later

Agility & Innovation

Openness and

Transparency

ValuesFour colours represent our DNA , our culture and our commitment to all our

partners and stakeholders

Vision

We plan to become the largest provider of

outsourced post sales service for the top Brands in

India by redefining service benchmarks. We wish to

transform this service industry by our uncompromising

quality standards.

MANAGEMENT TEAM

Ashish NadkarWith over 2 decades of experience in the Consumer Electronics service industry,

Ashish understands this world like the back of his hand. He has seen the industry

from different levels from a technician to the Head of Service . With experience in

companies like BPL, Sony, Onida and Philips , he has all that takes to set up a

service network from a scratch and run it efficiently

He has a post graduate diploma in Electronics and Telecommunication from Mumbai University

He has a post graduate degree in Management from NMIMS, Mumbai specialising in Marketing

R BalajiAn independent Management professional and entrepreneur, he has proven ability

in leadership roles to mange complex business challenges and has domain expertise

across Business & Product Development, Corporate Strategy, Sales & Marketing in

both conventional and Digital mediums. He consults several companies in growth

strategies

MANAGEMENT TEAM

Shankar IyerWith over 2 decades of experience in the Banking industry both from the frond and

back end perspective, he is a hands on Operations man. He has helped set up and

manage large processes for global financial giants like JP Morgan Chase and

Barclays in India.

He has a post graduate degree in Management from NMIMS, Mumbai specialising in Finance

Saurabh ManoharAn architect by education who fell in love with core software, and decided to shift

his business focus to software product development since 2003. He works in the

Construction and Banking vertical where Products developed by him are being used

extensively . He has L & T and Ion Exchange among his clients

He has a Graduate degree in Architecture and a post graduate diploma is Software Technology from

NCST (formerly C-DAC) , Mumbai

COMPANIES/ BRANDS ASSOCIATED WITHAS EMPLOYEES, CONSULTANTS OR SERVICE PROVIDERS

Principal

Customer

Service

Centres

360 DEGREE SERVICE VISIBILITY

Velfour aims to

connect the

3 main

stakeholders

of the

service ecosystem

with an

integrated solution

Principal

Customer

Service

CentresCall

Centres

Ware

house

Repair

Centres

Logistics

network

360 DEGREE SERVICE VISIBILITY

END TO END SUPPORT CRMSupport CRM System (AMS) is a software solution that covers the functionality required for

Velfour’s CRM is designed to interface with all touchpoints in the service ecosystem seamlessly

The CRM gives visibility into the entire ecosystem to both the Principal and the Service Network

The CRM can be integrated into the existing CRMs / ERPs of the Principal which removes the need to replace their

legacy systems

Call Centre

Service Network

Spares and Inventory

Repairs Workflow

Warehouse Workflow

Modules Features

Complaints

Registration

Allotment

Job Sheets

Resolution

Spares Inventory

Manage stores

Spares Movement

tracking

Transaction Documents

Good / Bad part

Complete stock

Management

Customer

Registrations

Follow ups

Email / SMS notification

Field force geo tagging

Mobile App

Real time monitoring

Dashboard

Admin control

Features

PROPOSED PRODUCTS

PROPOSED SERVICES

5

Zones

35

States

600

District H.Qs

Each Zonal Office

• One Zonal Service Manager

• One Ware House Manager

• One Repair Centre

Each State Office

• One Branch Manager

• One Area Manager

• One MIS executive

• One Accountant

• Two Indoor Engineers

• Five Outdoor Engineers

• One Stores keeper

Each District

One Service Franchisee (SF) in each

District H.Q

Proposed Service Infrastructure*

*subject to clients required network and expected call loads

PROPOSED DISTRICT LEVEL NETWORK*

Northern India (187)

• NCR (9)

• Haryana (19)

• Punjab (18)

• Uttar Pradesh (70)

• Uttaranchal (13)

• Rajasthan (32)

• Himachal Pradesh (12)

• J & K (14)

Southern India (100)

• Tamil Nadu (29)

• Kerala (14)

• Andhra (11)

• Telangana (12)

• Karnataka (27)

• Pondychery (4)

• A & N Islands (2)

• Lakshwadeeop (1)

Eastern India (118)

• West Bengal (19)

• Assam (23)

• Arunachal Pradesh (14)

• Manipur (9)

• Meghalaya (7)

• Mizoram (8)

• Nagaland (8)

• Sikkim (4)

• Tripura (4)

• Jharkand (22)

Western India (64)

• Maharashtra (35)

• Goa (2)

• Gujarat (25)

• Daman & Diu (1)

• Dadra Nager Haveli (1)

Central India (131)

• Madhya Pradesh (48)

• Bihar (37)

• Orissa (30)

• Chattisgarh (16)

* 1. Figures in bracket indicate number of SFs in districts

2. Subject to clients required network and expected call loads

• CRM can be installed on Client’s premises

• One time license and installation cost

• Low Annual AMC charges

• Can integrate with Client’s legacy systems .

• No worries about infrastructure and hosting

• 99.99% uptime with assured access speeds

• Get all benefits with zero capital investments

• Call Centre

• On & Off site service

• Repair and service

PRODUCT OFFERINGs

End to End Service support

Complete outsourcing of the service processes from end to end

• Warehousing

• Logistics

• Refurbishment

IIIII

I

On premise CRM CRM on the cloudManage your entire Service Division seamlessly with

our integrated CRM hosted on premiseAvail the benefits of the CRM on a SaaS model at a

low per month cost

WHY VELFOUR ?

*T & C apply. Contact us for details

We value your partnership

Velfour Services Pvt Ltd.,Reach us at info@velfour.com

Balaji +91 998 7092587

Ashish +91 981 9314211

www.velfour.com