1. AvayaVDI CommunicatorClifford Knook Azlan TD Netherlands13/12/12clifford.knook@azlan.nl

2. Agenda Understanding VDI 1 The unique challenges of VDI for real time 2collaboration and unified communications Avaya VDI Communicator: Solving UC 3Challenges Avaya VDI Communicator differentiation 4 2012 Avaya Inc. All rights reserved. 2 3. VDI DefinedWikipedia: separates apersonal computer desktop Virtual Desktop Infrastructure orenvironment from a physical Virtual Desktop Interface machine using the clientservermodel of computing A desktop computingdeployment strategy where avirtual machine running in thedata center houses the usersdata and applications; and monitor, keyboard, and mouse functionality is extended to the desktop 2012 Avaya Inc. All rights reserved. 3 4. VDI Market ViewBusinessPrimary KeyHot Drivers Use Cases Industries Geographies data compliancestructured task 70% of marketand protection workers (e.g. callopportunity US centers, kiosks,trading floors) Financial Servicesdisaster recoverylimited application set;Western EuropeHealthcarerelatively(Germany leading) manageability predictable needs; Education secure remote access, tightly APACreduced TCOmanaged (Japan leading) environmentsGovernment 2012 Avaya Inc. All rights reserved.4 5. Market Growth: VDI Worldwide Gartner projecting VDI will be used to deliver client computing capabilities to >77M users by 2016 up from 18M users in 2012 VMware 20-25% of Virtual Desktop customer base requiring UC Nemertes Research just 3% of companies are running UC applications over VDI while another 37% are evaluating or planning to deploy in the next two years Thin client devices growing rapidly as VDI client of choice. Gartner projects that 38% of VDI client devices will be thin clients by 2016 Sources: Gartner Forecast: Hosted Virtual Desktops, Worldwide, 2012-2016, 2012 Update VMware View with Unified Communications and Collaboration, August 2012 Nemertes Research: 2012 Benchmark Report Unified Communications: How Far, How Fast 2012 Avaya Inc. All rights reserved. 5 6. Customer Needs: VDI + Real-Time ApplicationsWhat weve heard from customersVDIUC/UCC Control costs Require scalable and Increase securityquality real-time Improve manageabilityapplications supported in VDI environment Data, voice and video consolidation in data center High quality UC and CC experience on VDI platforms 2012 Avaya Inc. All rights reserved.6 7. Avaya VDI Communicator solving for scale & QoS for improved real-time communications in VDI off loads processing of real timePerformancecommunications to thin client or PC and Avaya Aura basic voice if connection to data Survivability center or virtual PC is down works in various customerFlexibilityenvironments; choice of vendors within the VDI ecosystem Virtual Desktop Avaya one-X Communicator view no Avaya hardware required VDI Communicator on HP or Software only deskphone is optional Dell Wyse Thin Clients; or Windows PC Support for VMware View & Citrix Xen Desktop Voice, IM/Presence, contacts /Collaborationdirectory, conferencing, messaging 2012 Avaya Inc. All rights reserved.7 8. Use Case ExamplesSituationChallengeSolution Fixed computing and Poor real-time audio in Virtualized Avaya one-Xphone needs VoIP mode(call quality and Communicator syncdscalability) with VDI Communicator IT deploying VDI and soft IT wants a single desktop Media runs outside thephonedevice for better softwarevirtual session management, security, flexibility Mobile workers with Provide home desk VDI Communicatorsensitive data movingconfiguration without the accessible from anybetween branch locations risk of data loss branch location, data stored at data center 2012 Avaya Inc. All rights reserved.8 9. Avaya one-X Communicatorfor VDI environmentsAvaya one-X Communicator in deskphone mode Avaya one-X Communicatoron virtual machines in the data centerAvaya VDI Communicator Avaya one-X Communicator with Avaya VDI Communicator on thin client 2012 Avaya Inc. All rights reserved.9 10. Current Industry ArchitectureToday: Voice and video flow through virtual machine serversVDI virtual machine Current server-side VDI virtual machine implementations SIPSoft phone IT Apps Voice have limitationsSession Manager Controller SoftwareCodecs RTP Voice quality suffers as media Citrix /VMwareDevice and Graphics Drivers flows through the virtual Data Center HDX/ICA/ machine serverPCoIPCitrix /VM Citrix/VM HDX Receiver Visual Receiver Server session count may be VDI Thin Client reduced up to 50%, and a LocalGraphics factor of 10X for video Audio Drivers & Camera VDI Client Endpoints(Thin Clients) 2012 Avaya Inc. All rights reserved. 10 11. Avaya Real-Time Desktop Virtualization ArchitectureVDI Virtual PCVDI Thin Client Citrix/ Remote desktopOne-XVMwareprotocol Citrix/VMCommunicatorReceiverVirtualDesktop(e.g., Citrix ICADeviceBusiness Data Center Avaya GUIGraphicsVMware View AndApps& Camera PCoIP)GraphicsDrivers Session VDIControlLocalCommunicator Audio Drivers Control (SIP) Control (SIP) Media Avaya ApproachHeadless Client on end-point Media direct to client Media terminated locally Lighter load on server Remote Control of Real Time app is extended QoS model supportedto local client on the VDI end point Call path unaffected by VDI architecture Session Down UI for loss of connection scenarios 2012 Avaya Inc. All rights reserved. 11 12. Avaya VDI Communicator User Interface EverydayLoss of connectivity or scenarioVM machine down Avaya one-X Communicator Avaya VDI Communicatorrunning on virtual PC in theclient running on the thin clientdata center accessed viathin client Problem with the virtual machine VDI Thin Client Problem in the data center Problem with the network betweendata center and thin client 2012 Avaya Inc. All rights reserved. 12 13. Avaya VDI Communicator Release 1.0Supporting an open ecosystem AvayaClientAvaya Infrastructure & Clients Thin ClientOSAvaya Aura Communication Manager 6.0+HP T510WES7 or ThinPro 4.1Avaya Aura Session Manager 6.0+HP T610WES7 or ThinPro 4.1Avaya one-X Communicator SIP 6.1 SP5 HP T5740eWES7 HP T 5565ThinPro (Linux) 4.1 Dell-Wyse R50L SLETC11 SP1 Windows PC Windows 7 32/64 bit Windows PC Windows XP SP3 32 bit Agent HeadsetVDI Broker Supported USB HeadsetsVMware View 5.XPlantronics Blackwire C300 SeriesCitrix XenDesktop 5.XPlantronics Blackwire C400 Series Plantronics Blackwire C600 Series 2012 Avaya Inc. All rights reserved.13 14. SummaryDifferentiated VDI High quality voicearchitecture for UCfor a real time world Another example ofAvayas open and Integrated Reliability flexible approach to and Fall Back unified communications 2012 Avaya Inc. All rights reserved. 14