VoiceCollect®

Multi-channel recording

VC-MDxThe performance of a large recording platform for small- and medium-sized installations! With its state-of-the-art hardware and software, the versatile MDx recording platform meets all the functional and performance-related demands that can be placed on current and future recording environments.

Selected key benefitsDifferent customers (application areas) require different recording characteristics. No problem for the VC-MDx application! Highlights include:

adjustable archiving periods and scenario replay functions for use in the public safety field

statistical evaluation and commentary features for quality monitoring/call centres

multi-channel playback and the selective creation of evidence media for evaluation purposes in road and air traffic control.

IntegrationThe VC-MDx can be easily integrated in third party environments using third party or ATIS interfaces.Examples include:

Integration with existing PABX networks and/or IT infrastructure

Integration into complex command and control centres

„Free Seating“ applications in the financial services or call centre segment

Connectivity to centralised, third party databases for the transfer of call data or unique “transaction” numbers

CTI/CSTA interoperability with leading network equipment vendors

ATIS UHER SA

Rue de l’Industrie 7 | 2046 Fontaines | Switzerland

Phone: +41 328 540 100 | Fax: +41 328 540 101

E-Mail: voicecollect@voicecollect.net | www.voicecollect.net

VC-MDx application software main screen showing recording list, playback window and channel map

This screen is showing the usage of the internal memory, the free capacity of the RDX Archiving drive and the NAS archive

Parallel playback window

Recording-Storage-Analysis for your Security & Compliance

Redundant Power Supply (Option)

RecordingUp to 256 recording channels are available in one space-saving chase. Received communication is recorded on hard disk or as option on RAID L1. Archiving via LAN is controlled via the MDx possible to a network-attached-storage (NAS). For automatic or case-selective archiving RDX drives are used. Individual calls or a selection of multiple calls can be exported as WAV, MP3 or the proprietary ATIS format can be exported to an external medium or a network-attached-storage. LAN archiving via AudioCenter is controlled by the VC-MDx AudioCenter software. The MDx platform can also be used to record threat calls where only marked calls are archived.

Security and ControlHierarchical user and password management assures system security and access control. Access rights can be assigned down to channel level. A number of user roles are available in the standard system configuration and are assigned in accordance with individual users’ position and authorisation level. If necessary, the “four-eyes” principle for the allocation of passwords is supported by the VC-MDx application, in which case selected user accounts can only be activated upon entry of two separate passwords.

All system messages and user activities are saved in log files, which can be accessed by the system administrator. Error messages and warnings are displayed in clear text alternatively, they can be dispatched via SNMP, viewed using the Administrator application or signalled using potential free relays.

For query purposes there are various filter windows with more than 20 available search criteria. All search criteria can be aggregated and saved as a combined filter if required for frequently reoccurring searches.

PlaybackPlayback related features include:

Loop – continuous replay of selected segments

Flexispeech – half- or double-speed

Zooming

Text commentary

DSE - digital silence encoding

Using the Multiplay function up to 16 recording channels can be selected for synchronised scenario replay (includes graphical display)

OperationThe application of the VC-MDx is intuitive, user-friendly and easy to learn. A comprehensive online help and bubble-help fields are available and makes finding your way around the VC-MDx simple. Not only that, all of the software clients available for LAN access have the same look and feel, thereby increasing the comfort factor and decreasing training cost for users of the VC-MDx.

System ArchitectureThe open system architecture is based on a Windows™ operating system, Intel™ processors, SATA HDDs and PCI-bus technology. Analogue and digital input interfaces are available for the processing of all common signal types including VoIP. The detection/processing of the following is also available:

Caller-ID and CLIP

DTMF and FSK

ISDN-DSS1, -SS7 or QSIG protocols

SIP and H.323 protocols

The platform uses an SQL database and can beconfigured, administered and operated via LAN/WAN.

Midi Tower

Rack Mount

General Case Midi Tower with 4 expansion slots (MT4)h/w/d: 425 x 190 x 475 mmOr19”/4 HU IPC Housing with 4/8 expansion slots (RM4, RM8)h/w/d: 178 x 432 x 520 mm19”/6 HU IPC Housing with 16 expansion slots (RM16)h/w/d: 268 x 432 x 570 mm

CPU/Bus System Current INTEL™ CPU DualCore, 4 GB RAM, PCI bus

Network 10/100 or 100/1.000 MBit Ethernet interface (depending on model)

Additional Interfaces USB, RS 232, PS/2

Operating System Microsoft Windows 7 Professional 64-bitVC-MDx application in various languages, including English, German, French, Spanish, Serbian and Arabic

Required Peripheral Equipment

Monitor with at least 1.280 x 1.024 Pixels, loudspeakers, keyboard, mouse

Recording Interfaces

Channel Capacity 8 to 256 channels (depending on case)

Analogue 8/16/32 channel card with potential-free inputsImpedance >20 kOhms or 600 Ohms (selectable for each channel)Continuous recording, VOX, On-Hook/Off-Hook recognition or COR(8 ch. version only)Adjustable prologue and epilogue time (selectable for each channel)

ISDN BRI 4 x S0 (8 B-channels) per card, DSS1 or QSIG protocolRing duration and incomplete calls are registered

Digital Up0 8/16/24 two-wire or 4/8/12 four-wire inputs per cardConnectivity to a wide range PABXs via firmware possible (including, but not limited to, Alcatel, Ascom, Avaya, Ericsson, LG, NEC, Nortel, Panasonic, Philips, Siemens, Tenovis)

ISDN PRI 1 PRI (30 B channels) per card, DSS1, -SS7 or QSIG protocolRing duration and incomplete calls are registered

PCM 30 ½, 1 or 2 PCM-30-interfaces (15, 30 or 60 channels) per cardVarious signalling types (e.g. G.711, G.729) available

VoIP Available protocols SIP, RTP, RTSP, ED137, H.323 / Alcatel / Avaya / Cisco / Ericsson and different Codecs Mitel / Nortel / Selta

Frequency Range 300 – 3400 Hz (acc. CCITT/ITU)

Compression PCM 64 KBit/s (standard), ADPCM 2:1 and 4:1 standard, up to 12:1 depending on the type of interfaceDigital Silence Encoding (DSE) can be activated for recording or replay

Time/Date Time Basis Controlled by internal RTC

Time Synchronisation Options

NTP via LAN or connection of an external source (DCF 77, GPS)via RS 232 Internal GPS-receiver board with external antenna

Recording Capacity

Internal Storage 1 TB SATA HDD Internal Storage of 17.500 channelhours (No Compression used) up to 212.000 channelhours (1:12 compression), extendable Internal, capable and robust, SQL-based database

NAS External archiving on network attached storage (NAS)

Replay Function Audio Output Loudspeaker and headphone via the built-in sound card

Search Function Menu-controlled search with over 20 different search criteria, including date, time, call length, channel number, channel name, text commentary, threat calls, pro-tected calls, marked calls, call direction, call number and combinations there of

Uninterrupted Recording

Independent replay without interruption of recordingOnline monitoring

Export of Audio Files WAV, MP3 or proprietary ATIS format

Web Connection Replay, Workstation administration and system administration via Internet Explorer

VoiceCollect®

Multi-channel recording

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The statements in this brochure are information purposes only and can be altered by ATIS UHER SA without prior notice.

Security Functions Protection of ExistingRecordings

Overwrite and deletion protection is available (time-to-live)

Password Protection Hierarchical access control and user rights, User profile management

Extended PasswordProtection

Four eyes principle, i.e. access requires two authorised users

Log Management All user and system activities are logged

Channel Inactivity Monitoring of selected channels, alarm is triggered if no recordingtakes place within a defined time period or continuous recordingblocks the channel

SNMP Notification of system errors via SNMP

Email Email distribution of error messages of the recorder, administrator and workstation

Service Maintenance System Diagnosis Directly via the service and help menu (BITE); Autotest during system start/boot; remote diagnosis, system update and configuration via modem or LAN

Operating Requirements

Environment Office environment or server room facilities, dust-free

Temperature (Operating)

+5 to + 40 °C

Temperature (Storage) -20 to + 60 °C

Relative Humidity 10 % – 80 % (non-condensing)

Power Supply 90 – 240 V AC, 47 – 63 Hz

Power Consumption ca. 250 VA (without monitor)

Options Administrator Software For central control, monitoring and configuration of several recorders

Last Call Repeat Software

Individually configurable replay software as Client or WEB application for fast and easy access

Workstation Software User-friendly replay and evaluation; multi-channel and scenario replay; evidence media creation

AudioCenter Software Centralised/automated audio archiving in LAN/WAN

Storage Redundancy RAID 1 (2 hard disks); Hot Swap

Archiving RDX drives with 320, 500 GB, or 1 TB capacity, either in parallel, sequential or master/slave mode Replay from archiving media without interruption of recording function

Power Supply Redundant AC power supply unit12, 24 or 48 V DC battery supply

Alarm Relay Two-level alarm with potential-free relay contact (30V 1A)

Stand Alone Replay Unit

Independent offline replay unit as Midi Tower or Laptop with separateRDX drive

System Rack Different racks with integrated peripherals available

UPS To avoid loss of recordings the use of a secure power supply is stronglyrecommended

VoiceCollect®

Multi-channel recording