VALERIE A. ORR2 Arnold Ave, Hopwood, Heywood, Lancs, OL10 2ND Tel: 01706 569 102, Mob: 07905 588 268PROFILEExperienced, self-motivated & versatile Learning & Development Professional with extensive experience in designing & delivering major management development programmes. With very strong inter-personal, advanced facilitation & outstanding organisational skills, delivers positive outcomes exploiting available resources, securing value for money, working closely with partners to ensure business objectives are met with tailored solutions. AREAS OF EXPERTISE Design & delivery of Practical Project Management courses at all levels across Public Sector. Designing & delivering accredited programmes including Management Development & Project

Management Development of evaluation strategies including tactical planning & evaluation media, Benefit

Realisation & Return on Investment Design & develop major change programme for over 9,000 Middle & Senior Managers to deliver

step-changes & behavioural changes across DWP More than twenty years’ experience in design & delivery of a wide variety of training solutions

including Change Programmes, Management Courses, Problem Solving, Decision Making, Communication Skills, Interpersonal Skills, Coaching, Chairing Skills, Minute Taking & Team Building

The development of over 2,000 lawyers, doctors & academics as Judicial Training ManagerAvalann Training Consultancy Ltd Director July 2006 – Present Design & delivery of Project Management programmes for the Welsh Government, Cardiff

County Council, Sport Wales, Public Health Wales, General Medical Council, & HSE at all levels. This included accredited (both ILM and CMI ) courses.

Design & delivery of Principles, Intermediate and Advanced Project Management for European Medicines Agency, Open College Network, Local Government Group, Oxford City Council, Office of National Statistics, Health Protection Agency, Welsh Language Board, Wrexham Council & elected members & staff across Leicestershire County and City Councils

Design & delivery of Project Management Masterclasses for Healthcare Professionals Delivery of a range of development courses for MITIE (private sector) including Teambuilding,

Time Management, Handling Difficult Conversations, Problem Solving etc. Design of 14 blended learning Modules for the appointment of the judiciary for the Judicial

Appointments Commission Evaluation of the introduction of Principle Learning to the Welsh Baccalaureate – resulting in two

published Annual Evaluation Reports Development of Personal Adviser Approach interactive Learning Centre for Jobcentre Plus 2010 Design of open learning products for Jobcentre Plus including “Supporting Professionals &

Executives Back into Work” & “Supporting Graduates” Delivery of Managing & Implementing Change, Presentation Skills, Coaching for Performance,

Management Development for the National Police Improvement Agency Design, delivery & evaluation of five stage Customer Service Development Programme for

Office of Fair Trading (OFT) & delivery of Customer Service for Welsh Government & Training & Development Agency

Delivery of training courses for Greater Manchester Fire Service including Communication Skills Design, implementation & analysis of the Evaluation of Member Learning for the Co-Operative

Group – a major training programme costing c£1.4 million Design & delivery of Coaching Skills for Learning Skills Council, Judicial Appointments Commission, National Police Improvement Agency Design and delivery of Performance & People Management for Local Authorities including

Manchester City Council & Lincolnshire County Council Design & delivery of People Management, Appraisal & Recruitment & Selection Interviewing for

Training & Development Agency Delivery of Chairing & Minute Taking Skills for Health Protection Agency.

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VALERIE A. ORR2 Arnold Ave, Hopwood, Heywood, Lancs, OL10 2ND Tel: 01706 569 102, Mob: 07905 588 268DEPARTMENT for WORK AND PENSIONS Business Learning Consultant February 2002 – July 2006Learning Modernisation Programme: A DWP project, tasked with supporting the HR modernisation agenda by delivering modernised learning.

The sole Learning & Development Consultant to the Programme responsible for delivering modernised learning for 130,000 staff. Co-designed, planned & managed delivery of 95 “Leadership for Change” conferences to over 9,000 middle & senior Managers

Design & delivery of 45 two-day Blended Learning workshops to circa 750 blended learning champions across all businesses in DWP. As a direct result of the introduction of blended learning, the business secured savings of £58 million over two years

Produced evaluation strategy & implemented the evaluation (including analysis and production of final report) for two major management development programmes aimed at Senior Civil Servants 250 SCS level & 9,000 Middle Managers to level four (Kirkpatrick).

THE APPEALS SERVICE (now Department for Constitutional Affairs)Judicial Training Manager October 1998 – February 2002An Independent Statutory Body that heard appeals against benefits.

Working in partnership with Judicial Training Advisory Group (JTAG – doctors, lawyers and academics) to analyse training needs, plan solutions, design & deliver in-house training & source external suppliers where appropriate for more than 2,200 lawyers, doctors, academics & carers

Reviewed & radically revised judicial national training curriculum to meet current business needs. Majority of 2,200 members of the judiciary were peri-patetic; introduced e-learning & national conferences, to offer best return on investment & easy to access learning at the right time

Delivered an evaluation strategy to monitor return on investment (ROI) & effectiveness of solutions. By offering revised curriculum with blend of learning, for the first time in their history nearly 97% members completed learning & development activities, ensuring learning in both legislative changes & personal development. One e-learning package (Housing Benefit) secured a financial ROI of over 200% including reduced learner days, travel & subsistence, faster training time ensuring increased numbers of trained judiciary to hear Housing Benefit appeals

Design & delivery of Team Building to 500 staff members & co-designed & delivered Leading a Team for 300 junior managers to SCS Grade 3 level

Delivered in excess of 160 conferences ranging from 40 attendees to 350 plus.CENTRAL ADJUDICATION SERVICESTraining Manager July 1995 – September 1998An Independent Statutory Body that delivered guidance on complex benefit legislation. Employing 150 staff they had no training function, policies or processes in place prior to my appointment. Designed & implemented new training policies & processes to Investors in People (IiP) standards resulting in IiP award 1998. Designed & delivered series of in-house programmes including Induction, Customer Service, Problem Solving, Guidance for Technical Trainers, Equal Opportunities, Managing Change, Managing Stress in Others, Manager as Developer of Staff Introduced EFQM standards & carried out EFQM assessment Developed outplacement strategy due to redundancy announcement to support staff, including CV

writing, coaching & mentoring sessions, developing inter-personal skills & interviewing techniques. PROFESSIONAL BODIESAssociate of the Chartered Institute of Personnel and Development (Assoc CIPD)Associate of the Association for Project Management EDUCATION AND TRAINING2014: Better Business Cases Foundation2006: PRINCE2® Foundation P2R/1399101998: Advanced Facilitation1997: European Foundation Quality Management Assessor & licensed Trainer1996: Certificate in Training Practice, Civil Service College, Sunningdale, Berkshire1981: Two years student nurse1979: Completed clerical trainee programme Electricity Board1977: 'O' levels from Burnley Girls High School, Lancashire01/05/23 Page 2 of 3

VALERIE A. ORR2 Arnold Ave, Hopwood, Heywood, Lancs, OL10 2ND Tel: 01706 569 102, Mob: 07905 588 268PERSONALBorn: 11 March 1961 Married with 3 children Current driving licenceINTERESTSPlaying the piano, Florida, crosswords, knitting, my family and a small group of very good friends.

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