narang.vaibhav@yahoo.com http://www.linkedin.com/in/narangvaibhav

+91-9212103787

Vaibhav Narang

OBJECTIVE

To synergize my knowledge and managerial skills for achieving organizational goals through constant innovation and work towards self-improvement

PROFESSIONAL ABRIDGEMENT

Experience Profile Certified Project Management Professional PMP® 5.5+ years documented record of Product & Project Management for GSM/CDMA/3G

products in Tata Teleservices Ltd. (TTL) with business as well as technology expertise Post Graduate Diploma in Telecom Management from Symbiosis Institute of Telecom

Management

Core Competencies Evolved Project/Product Manager, Enterprise, Consumer & Network VAS- Developed practical

understanding of SMS, IVR, USSD & Data Projects and platforms, Product management aspects encompassing Strategic Planning, Data Analysis, Solution & Architecture design, End to End Project Execution, Tracking, Reporting and Delivery, integration with Billing systems, Vendor Management, Team Management and Financial closures of VAS projects.

Acquired expertise in designing & documenting innovative VAS solutions, Processes, RFPs, contract closures revolving around Value Added Services, Regulatory compliance, Managed Services and managing the role of solution architect in VAS domain.

Subject Matter Expert - Messaging, Part of team responsible for pan India SMS network launch for Tata DoCoMo GSM

AREA OF EXPERTISE

Business Skills - Strategy Planning - Liaison / Coordination - Technical Services - People / Partner Management - Project Execution - New Business Development

Management Skills - Excellence in Analysis and Problem Solving - Sound Judgment and Decision Making Skills - Persuasive Communicator - Achievement oriented Team Builder

ORGANISATIONAL EXPERIENCE

June 2007 – Till Date Organization: Tata Teleservices Ltd. (TTSL) Current Designation: Manager

Current Profile / Responsibilities: Manager (3G, CDMA & GSM) – New Product Development,

Consumer & Network VAS

The Role involves Product Management, Revenue Generation, Data analytics, Product Lifecycle Management, Project Management, 3G-VAS, Process design, Partner Management, Integration of VAS nodes with OSS/BSS/CRM systems, Tracking & Reporting, RFP Design, Solution design, Vendor Evaluation & contract closure, Innovative\New Product Development (NPD), Business Plan Design, Budgeting, Process & AoP Design for VAS vertical, Product GTM, business concept testing, solution design & End to End implementation of VAS nodes and platforms.

Key Deliverables\Learning:

Product Management – New Product Development (NPD) Consumer, Enterprise, U & R and Network VAS Working on various SMS, Data, USSD & IVR, U & R products, services and platforms such as In-house Subscription Manager (ISM), Single IVR, Pre-call, Auto-Voice SMS, MCA, SMS to voice, Balance on Demand, Astro-on Demand, Media Portals & Short codes, etc.

GSM\CDMA\3G RFP & Process design, vendor evaluation for Messaging, VAS products & Contractual closure Preparation & evaluation of RFP including architecture for various VAS products like SMSC, SMS Gateway, Mobile TV, Video Gateway, etc. Evaluation of various vendors on basis of Technology and business requirements. Involved market study and competitor analysis to select the best VAS products & Partners for the organization.

Integrated Subscription Manager (ISM)- VAS Designed & Implemented unified subscription engine for Value Added Services, in order to comply to “TRAI- Clean VAS” initiative and to provide flexibility in face of expectations from customers, competition offerings, new products & services coming in from the application layer for IVR, Data, SMS & USSD services. This includes BI management and analysis.

Mobile Number Portability Team leader for MNP support with an objective to ensure readiness for MNP both in GSM & CDMA network. CFT lead for the MNP project. Designed processes and got the same implemented in order to adhere to the regulatory mandate.

Flash SMS solution for CDMA (End Call SMS) Designed & implemented the highly acknowledged project for USSD like Flash SMS in CDMA. The project was highly acclaimed & appreciated by groups like CDG. The same has already been implemented for TTSL CDMA network & discussed in CDG forum.

3G VAS- Planning & Implementation Planning & Design of 3G VAS platform architecture for TTSL. Owner & SPOC for various 3G Video VAS services like Video Blogging, Video Chat, Social Networking Service, Education based video services, Video Comedy Portal, Video Astrology, etc.

Managing SMSC & SMS gateway - features, capacity, strategy and business rules Product Manager for SMSC & SMS Gateway. The role involved end to end implementation, forecasting and planning the capacity for future expansion depending upon the traffic requirements, Virtual Numbers & short code management, Campaign Management, exploring features and products that can be developed around SMS, thus creating new revenue streams.

Magic SMS Launched the highly acknowledged product by the name ‘Magic SMS’, enabling Tata DoCoMo subscribers to send interactive picture SMS & MMS using normal P2P SMS. Thus enhancing customer satisfaction, improving P2P-VAS revenue & making Tata DoCoMo the first operator to launch such a creative service in India

Data - Policy Control Rule Function (PCRF) Implementation of business rules for data policy controls and enforcement using PCRF for the launch of speed, quantum booster & FUP packs for customer retention and acquisition. Launched 250 Unlimited Prepaid Data and 1299 Unlimited Postpaid Data Packs

SMS to Email Solution for GSM & CDMA Making Tata Indicom & Tata DoCoMo users accessible to Email even on legacy handsets and providing them with the feature of sending & receiving Emails (Blackberry like Push-Pull Email) using legacy mobile handsets. The service has already been launched under the name “Push4Mail” in TTL making TTSL first such operator in India.

Enterprise SMS Solution- Process Design/OSS/BSS integration Played the role of Solution architect/Product Manager, provided technical solution to various enterprise clients. Managed the Enterprise Gateway for the business needs of enterprise clients, process design for service delivery, fulfillment & SMS Revenue Assurance Activity for reducing Revenue Leakages, bulk international SMS, Enterprise Voice Virtual number, integration with OSS/BSS/CRM systems, meeting SLAs and timely deployment of services thus building revenues for the company and making TTSL market leader in Ent SMS business.

Mobile Advertisement Solution, Planning & RFP design for Mobile Ad platform in TTSL that will be used for all VAS services across all platforms i.e. CDMA, GSM & 3G as well as an enterprise tool to enhance revenue. Worked on m-AD product for DoCoMo (CDMA & GSM)

Mobile Commerce (m-Commerce) Platform integration & support for m-Commerce project implementation on Tata DoCoMo

Alpha Numeric Masking for Blackberry Designed & Implemented of a creative messaging solution for blackberry customers that sends alphanumeric name of the sender instead of his/her number to destination party.

Audit, Revenue assurance & process streamlining for VAS products/services Engaged with the RA team to audit & streamline the current VAS processes & designing new process where required.

Partner Management, Business Plan, AoP design & Budgeting Responsible for building strategic relationships with vendors, overall vendor Management for various VAS products. Designed business plans for projects like Mobile TV, Enterprise SMS, Magic SMS. Involved in AoP design & budgeting for messaging vertical.

DND (Do Not Disturb) Solution for messaging nodes Designed & implemented scrubbing solution for DND active customers and thus reducing customer complaints pertaining to DND/NDNC (National Do Not Call). Team lead and coordinator for implementation of TRAI new UCC regulations for Voice & SMS

Location Based Services (LBS) Responsible for LBS platform & applications project implementation at Delhi datacenter as a part of redundancy & expansion along with basis LBS based applications

Mobile TV\Streaming Analysis of various solutions by different vendors for Mobile live TV & implementing the best solution for the present network.

Personalized solution & Special Projects for SMS Designed, Customized & Implemented personalized service solutions for SMS like Out of Office SMS, SMS Copy, SMS Divert, Sponsored SMS, etc.

EDUCATIONAL & PROFESSIONAL QUALIFICATIONS

Certified Project Management Professional, PMP®

July 2011: Project Management Institute (PMI), PA, USA

Post Graduate Diploma in Business Management (PGDTM-Systems & Finance)

2005-2007: Symbiosis Institute of Telecom Management (SITM), Pune

Bachelors of Engineering (B.E. Electronics & Instrumentation)

2001-2005: Institute of Technology & Management (ITM), Gurgaon

PROJECTS / TRAINING

Summer Internship/Training:

Organization: Purple Ace Wireless Solutions Pvt. Ltd, Bangalore

Role: “Constructive Destruction”- The Role of a Solution Critic

Project: 1) Product Analysis, 2) Competitive Analysis

Key Deliverables:

1. Product Analysis

Critical Analysis of various solutions for mobile data backup, security & recovery

2. Competitive Analysis

Analyze the current state of competitors for Purple Ace

Study of potential customers

Market research to validate the study

Research Project:

Project: 3G Personal Communications.

Learning: The project involved study of VAS that will enhance personal communication,

understanding various technologies for providing 3G services, analysis of global market

scenario of 3G services and drivers & challenges for 3G Personal Communication in India.

EXTRA CURRICULAR ACTIVITIES

“Maestro-11” award for exceptional contributions to the organization during financial year

2011-12.

Awarded Star of the Month for the month of October 2011 for exceptional contributions

towards the planning & implementation and guiding the CFT of the new TRAI Bulk SMS

guideline towards a perfect launch & compliance to TRAI regulation.

Awarded Star of the Month for the month of Dec 2010 for the launch of Magic SMS product

Spotlight Award for the month of Nov 2010 for 3G VAS services rollout

Spotlight Award for the month of June 2009 for Tata DoCoMo Messaging services rollout

Among top 250 candidates pan India in Economic Times Young Leaders (ETYL) Challenge

2011

Participated in Tata Innovista with four innovation submissions, max in VAS vertical

Running Blanket Distribution Drive along with NGOs IIMPACT & Saathi since last 2 years

in Delhi, NCR

Chief-coordinator of the Corporate Committee at SITM.

Member of Indian Telecom Vertical of Prevision’07, Telecom forecast by SITM.

Conducted Corporate Induction Program (CIP) along with Placement Committee at SITM.

First prize in Inter-college Technical paper presentation at Gurgaon in Momentum 2004

First prize in Inter-college Group Dance competition and Debate during Momentum 2003

Hobbies include poetry, reading & listening to music

PERSONAL DETAILS

Marital Status / Nationality: Unmarried / Indian

Date of Birth: 17th June 1984

Passport Number: F4816454

Vaibhav Narang