There is more than just Video Collaboration...

v41 Deep Dive

JalalMiahChannel Director

Hospitality

SiteManagerMMS

PHP7

GroupChat

STIR/SHAKEN

SRVMFA

SingleSign-On

Fax

U18Performance

Improvements

VoiceServices

What is In v41...

Xinix Voice ServicesExact name TBD...

Text to Speechand

Speech to Text

Xinix Voice ServicesLogistics and Overview

• Xinix hosted for voice API vendor aggregation• Benefits are to both service Xinix and Service Providers• Multiple vendors allows for customization and flexibility while providing an easier to roll out service.• v41 will work out of the box with just UI setup in “free tier mode”• Limited trial usage per server in free tier. Requests will fail if the limit is hit and not licensed, so it should be for demo/eval mode only.• Reasonably priced usage based monthly fees• Geo redundant hosted services so uptime/redundancy not at issue.• 3+ vendors support at launch. SP can adjust vendors via Ul config options per domain if needed.• Full Xinix API Support so no added work for service providers, developers, or 3rd party vendors other then new objects.

Text → Speech

• Portal Integration for on demand text to speech to streamline user/feature management• Multiple back end vendors to provide many languages and voice options.• Default new users with default greeting and recorded name• Huge time saving and improved client experience allowing for a more unified audible flow.• Pages with support include • Auto attendant • Voicemail greeting & name • MOH and intro greetings • Message to agent • Domain default pages• Vendors supported • Google, Amazon, IBW, Azure

Text → Speech

Domain Default Greeting

Text → Speech

Message to agent

Text → Speech

Text → Speech

Michael

Allison

Clair

Speech → Text

• Mid-call soeech detection for Auto Attendants. Example “How can we help today?”• Name detection in Company Directory. • “Jalal” would lead to “Press 1 for Jalal Miah, Press 2 for Jalal Office” • “Jalal Miah” would lead to “Do you want to connect to Jalal Miah”• Keyword mappings in AA lead to improved accuracy. • Multiple versions works can be used to meet caller expectations. • Options possibly sent to vendor for improved accuracy. • Match and non-matches logged for review and optimization.• Multiple backend vendors eventually support to provide different options and allow for improvements over time. Only 1 supported at launch

Speech → Text

“Sites” and Site Manger

• A “Site” is a configurable group of Users and applications inside a domain.• Allows for another level of granularity of management providing more flexibility and access to larger organizations/domains.• A “Site” can be tagged to a user, call queue, conference bridge, AA and indirectly to resources like Phone numbers and MAC addresses in inventory.• Custom Music on Hold can be enabled for all Users in the Site.• New Page to manage Sites and quickly report on resource allocation.• New Scope, “Site Manager” will allow access to Site in a similar format to “Office Manager” but limited to just the resources in site.

“Sites”

“Sites”

“Sites”

Site ManagerHigh level summary...

• Site Manager can do the following ... • Add/Edit Users • Add Call queues • Add Conference bridges • Edit Numbers linked to resources it controls • Edit MAC Addresses for users at Site • Modify MOH for its site which all site users will default to.• Site Managers can see the following limited to their site... • Call history • Active Call info (live and historic stats) • Resource counts (including API support)

Site Manager

Site Manager

Site Manager

Site Manager

Site Manager

Site Manager

Single Sign-OnHigh level summary...

• Ability to access the portal, sipdesk Communicator, Collaboration Suite and mobileapplications (3.0+) via users existing account access.• Avoids need for users to maintain multiple accounts easing portal rollouts• Access through users Google account• Access through users Office 365 supported account.• Will link previously provisioned users via email accounts or login if matching verified account with supported vendor.• SSO settings enabled per domain. Buttons configurable by URL and UIConfigs

Single Sign-On

Single Sign-On

Single Sign-On

Multi-Factor Authentication

• Secure account using a Time-Based One-Time Password (TOTP)• Ability to use an app such as Google Authenticator to generate code stored securely on a user possessed devices.• Enables secure access to protect against fraudulent access due to compromised credentials.• MPA app provisioning done through QR codes. • MFA support will be available in... • Manager portals (all scopes) • API • SiPbx Admin UI • NDP Admin UI

MFA for short...

MFA

MFA

MFA

MFA

Ubuntu 18 & PHP7 & Node.js

Ubuntu 18• New Ubuntu OS, supported until 2023• Better support for newer hardware, improvements in speed and security.• Support will be limited to only v41 and higherPHP 7• Will be mandated on U18 and U16 install.• Updated CakePHP library for increased security and speed.• PHP 7.2 will be specific version.• Overall CPU and speed improvement could reach 50%Node.js 12• Improvements in performance and stability in upgrade from 6 & 9.• Introduction of worker threads to help grow xinix node capacity.• Ubuntu 16 and 18 supported.

SBUS improvementsImproved security• Only allow access from Ips In manifestImproved performance• Larger clusters replicating over 100K events a second!Improved local data flow• Batched data between NMS and SBUS

Core improvementsImprovement in several area should lead to decreased CPU usage

Improved startup times.• Start to processing calls could improve up to 75%

STIR/SHAKEN

"American consumers are sick and tired of unwanted robocalls, this consumer among them. Caller ID authentication will be a significant step towards ending the scourge of spoofed robocalls. It's time for carriers to implement robust caller

ID authentication." - FCC Chairman Ajit Pai

SHAKENSignature-based Handling of Asserted Information Using toKENs

STIRSecure Telephone Identity Revisited

STIR/SHAKEN

STIR/SHAKEN

STIR/SHAKEN

Reworked Organization Panel

• Modernized and Improved Contact Panel in portal.• Addition of Gravatar support and recent messages.• Easier access to launch user collaboration tools. • Quickly see recent conversations.

Group Chat

• Ability to chat with a group of in domain users • Can rename and keep the group for later use• Can send multimedia as well as text to group• Easier access to launch collaboration session with invites.

MMS

Support for MMS in• Portal• sipdesk Communicator Web (v41)• sipdesk Communicator iOS/Android (3.0)Group MMS available on vendors with support.

Images, Audio, Video up to 5mb.

Carriers Supported• Bandwidth• Intelequent• Thin Q • Brightlink

Ability to store MMS files in S3 bucket.

Add multiple agents at one time

FAX

Biggest Needs• Ability to Retain DID Ownership• Ability to integrate better ATA options• Ability to do Email to Fax• Alternatives to per page pricing

Two New Vendors• Faxback• Pangea

FAX

FAX

FAX

What else...

• SRV• Add SIP Trunk to Treatment at Domain Level• Add domain & site device overrides• Send BLF on DND for Yealink• Improved jitter Buffer• Convert Bandwidth.com SMS to v2• Bug fixes and many other smaller improvements...

Thanks for attending.

Questions