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VMware Operational Readiness for Cloud Computing ServiceKickoff

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Download

Student Guide & Internal & Confidential Update Daly - https://goo.gl/VVmVZ0

-- Release Notes http://ouo.io/BWTCno

00 Document Map http://ouo.io/NIZVq

01 Delivery Reference Guide http://ouo.io/y6yXB

02 Pre-Engagement Checklist http://ouo.io/zXIPg

03 Consultant Guide http://ouo.io/GoUlA

A01 Work Breakdown Structure http://ouo.io/YhaJ86

A02 Kickoff http://ouo.io/dJPzG

A03 Pre-Discovery Workshop and Schedule Guide http://ouo.io/vTQ2R

A04 Discovery Workbook http://ouo.io/dteQPJ

A05 Planning Workshop http://ouo.io/bVXtvz

A06 Recommendations http://ouo.io/awNkwH

A07 Conclusion http://ouo.io/NJ8jwf

A08 Assessment Report http://ouo.io/MPkCq

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Agenda Overview Delivery Team Project Phases, Activities, and Timeline Framework Deliverables Engagement Expectations Next Steps

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Overview

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Purpose

Conduct high-level gap analysis on customer’s strategic organization and operational capabilities. This assessment is focused on the virtualization and cloud layers

Review gaps in VMware vCloud® best practice guidelines Build recommendations for remediation Refine and prioritize recommendations to support transition to

cloud computing

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Scope

Review against VMware best practice guidelines• Customer’s cloud strategy and vision for IT as a Service

• Customer’s organizational structure supporting the virtualization and cloud layer

• IT business and consumer control, service control, operations control, and infrastructure control

• Overall IT processes

• IT management and governance tools

Deliver organizational and operational workshops• Data gathering

• Operational recommendation prioritization

Deliver prioritized remediation recommendations

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Delivery Team

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Roles

VMware• Engagement management – <name>

• Operations consultant – <name>

• Operations SME – <name>

Customer• Executive responsible for cloud computing strategy

• Project manager

• IT service, operations, and infrastructure control managers

• Enterprise architect

• VMware vSphere® architect

• Technical staff as required

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VMware Management Plan

Engagement management• Responsible for overall customer relationship and project management of

VMware tasks and deliverables, as specified in the SOW

• Manages coordination with customer project manager

• Tracks VMware progress and deliverables

• Provides escalation triage

• Obtains project sign-off

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Other VMware Responsibilities

Operations consultants or operations SMEs• Lead discovery workshops

• Strategy• Organization • IT business and consumer control

• Service control

• Operations control

• Infrastructure control

• Conduct gap analysis and create remediation recommendations

• Lead forward-planning workshops

• Refine and prioritize recommendations to support transition to vCloud

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Project Phases, Activities, and Timeline

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Project Phases

Planning and pre-engagement preparation Engagement kickoff Discovery workshops and analysis Planning workshops Recommendations presentation

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Project Phases

Phase 5

Recommendation Presentation

Phase 4

Planning Workshops

Phase 3

Discovery Workshops and Analysis

Week 1

Phase 2

Engagement Kickoff

Phase 1

Planning and Pre-Engagement

Week 0 Week 1 - 3 Week 3 - 4

Key Events

SOWSign-off

RecommendationPresentation

Agreement onWork Breakdown Structure

EngagementKickoff

Planning Call

Pre-EngagementDiscovery

Workshop Scheduling

Discovery WorkshopKickoff

Data Collection Key Recommendations

RecommendationPrioritization

Gap Analysis

DocumentReview

Project Conclusion

Today

Week 4

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Planning and Pre-Engagement Preparation and Kickoff

Validate completion• Confirm that all required discovery workshops are scheduled in accordance

with the pre-discovery workshop and schedule guide

• Confirm workshop participation

• Confirm agreement on Work Breakdown Structure (WBS) activities

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Discovery Workshops and Analysis

High-level information about customer’s current state of readiness for deploying and operating a vCloud environment

Use multiple discovery workshops to collect and analyze data

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Discovery Workshop Objectives

Focus on high-level understanding• Strategy for using vCloud environment as a basis for IT as a Service

• IT organizational structure in the current virtualization or cloud environment

• How the virtualization or cloud environment is governed

• How consumer experience is enhanced

• How services offered in the current virtualization or cloud environment are managed

• How the organization manages the virtualization or cloud environment operationally to support the services

• How the infrastructure that supports the virtualization or cloud environment is managed

• Virtualization, or cloud infrastructure architectures with a focus on the areas most important to deploying a vCloud environment

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Analysis Objectives

Identify gaps between the current state and VMware best practice guidelines for vCloud

Develop recommendations for closing the gaps

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Planning Workshops

VMware works with the customer’s team to prioritize and present the recommendations developed in discovery workshops and analysis• Prioritize recommendations

• Develop and deliver a presentation

• Deliver to the customer’s executive sponsor and project stakeholders

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Project Conclusion

Deliverables• Final version of the VMware Operational Readiness for Cloud Computing

Service Discovery Workbook

• Final version of the VMware Operational Readiness for Cloud Computing Service Recommendations presentation

• Final version of the VMware Operational Readiness for Cloud Computing Service Assessment Report

• Project conclusion presentation to the customer’s project sponsor and designated customer stakeholders

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Framework

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VMware Cloud IT Service Management Framework

End User ComputingService Portfolio

Management

Provisioning Management

Service Level Management Service Showback and Metering

Service Development Management

Service Control

Operations Control

Infrastructure Control

IT Business and Consumer Control

Consumer Managementand Reporting

Accounting and Billing

Risk Mgmt Demand Management

Business A

lignment

IT Efficiency

IT Financial Management

IT Vendor Management

Configuration and Compliance Management

ITBM

Dem

and

Supp

ly

Infrastructure Architecture Services

Infrastructure Engineering Services

Availability and Continuity Management

Integration and Automation Management

Consumer Self-Service Catalog Management

Access and Security Management

Change Management

Capacity Management

Performance Management Analytics, Trending, and Metrics

Monitoring, Event, Incident, and Problem Management

IT Risk Management

Release Management

Infrastructure Deployment Services

IT Strategy and Policy Dev.

Service DeskService Catalog Management

(vSphere 5 Image Builder and Auto Deploy)

Provisioning Management

IT Governance Consumer Management

Service Design and DevelopmentService Governance and Lifecycle Management

Proactive Operations Management

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VMware Operational Readiness for Cloud Computing Framework

StrategyO

rgan

izat

ion

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Deliverables

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Results

VMware Operational Readiness for Cloud Computing Service Discovery Workbook

VMware Operational Readiness for Cloud Computing Service Recommendations presentation

VMware Operational Readiness for Cloud Computing Service Assessment Report

VMware Operational Readiness for Cloud Computing Service Conclusion presentation

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Workbook Tool – Engagement Framework

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Service Portfolio Management Effort ImpactDevelop & align service offerings strategy to technology and business roadmaps

Guideline MandatoryAssessed

Level StatusEstablish, document, and adopt Service Portfolio Management process for virtualization/cloud computing-based service offerings NoService Portfolio function implemented with service offering strategy alignment to technology services to overall IT cloud computing strategy No 2Service Owners identified NoEstablish chargeback and metering, security, and operational considerations as part of the service definition NoBusiness demand management impacts the prioritization of the service portfolio NoDefine and deploy an integrated tool for Service Portfolio Management NoEstablish, report, and review KPIs for Service Portfolio Management process NoEstablish and document virtualization/cloud computing Service Portfolio roles and responsibilities with assignments as part of the COE No

Sample Workbook

Sample

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Findings – Gap Analysis

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Operations ControlTarget Actual

Monitoring, Event, Incident & Problem Mgmt 3 2.0Change Management 3 1.0Configuration and Compliance Management 3 2.0Capacity Management 3 4.0Availability and Continuity Management 3 1.0Release Management 3 3.0Integration & Automation Management 3 2.0Provisioning Management 3 1.0Performance Management 3 1.0Analytics, Trending and Metrics 3 2.0Access and Security Management 3 1.0

0

1

2

3

4

5

Monitoring, Event, Incident & Problem Mgmt

Change Management

Configuration and Compliance Management

Capacity Management

Availability and Continuity Management

Release ManagementIntegration & Automation Management

Provisioning Management

Performance Management

Analytics, Trending and Metrics

Access and Security Management

Operations Control Maturity scores:Series1 Series2

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Readiness Framework Heat Map

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Infrastructure

Control

RecommendationsFindings

– Non-standard infrastructure architecture

– Non-standard virtualization provisioning procedures

Short Term• Create standard virtualization

provisioning project template

Long Term• Develop and maintain architectural

blueprintsDetailed Sample

Outcomes – Recommendations Presentation

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Organization ServiceControl

OperationsControl

InfrastructureControl

Top Short-Term Opportunities Strategy

<xyz> Organization

<xyz> Business Control

<xyz> Service Control

<xyz> Operations Control

<xyz> Infrastructure Control

<xyz>

Red Green Red Green Red Green Red Green

Strategy

Red Green

SummarizedSample

Business Control

Red Green

Executive Sponsor – Recommendations Presentation

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ITaaS Strategy Financial Mgmt - IT OrganizationService Mgmt - IT Organization

Operations Mgmt - IT Organization

Infrastructure Mgmt - IT Organization

Consumer Mgmt. & Reporting

Business Requirements Mgmt.

IT Financial Mgmt.

Accounting & Billing

Risk Mgmt.

IT Vendor Mgmt.

Service Catalog Mgmt.

Service Level Mgmt.

Service Portfolio Mgmt.

Service Development and Implementation Mgmt.

Demand Mgmt.Chargeback and MeteringService DeskEvent Mgmt.

Incident and Problem Mgmt.

Change and Configuration Mgmt.

Capacity and Availability Mgmt.

Continuity Mgmt.

Release Mgmt.

Integration & Automation Mgmt.

Provisioning Mgmt.

Performance Mgmt.

Architecture Services

Deployment Services

Infrastructure Provisioning Services

Integration and Automation Services

Infrastructure Capacity Mgmt.

Security and Compliance Mgmt.Monitoring

1

1.5

2

2.5

3

3.5

4

4.5

5

Capability Scores Target State Existing State

Executive Sponsor – Summary View

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Executive SummarySample

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Engagement Expectations

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Out-of-Scope Items for Project

Designing or implementing any VMware Operational Readiness for Cloud Computing Service recommendations

Defining a new organization structure for the customer Creation and updates of IT process area documentation or

operation manuals Creation and updates to IT process metrics and KPIs Development of <Customer> service offerings Planning deployment of <Customer>’s VMware cloud or supporting

vSphere environments Assessment of any VMware Operational Readiness for Cloud

Computing Service topic areas across more than one datacenter Assessment of any VMware Operational Readiness for Cloud

Computing Service topic areas across more than one IT organization

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Out-of-Scope Items for Project (cont.)

Architecting, designing, installing, or configuring a vSphere environment

Architecting, designing, installing, or configuring a VMware cloud environment

Configuring, tuning, or troubleshooting of customer server, storage, or network environments resulting from any VMware Operational Readiness for Cloud Computing Service recommendations

Making specific recommendations regarding hardware, storage, or networking products or vendors

Hardware procurement, installation, configuration, testing, validation, or management of a vCloud environment

Designing or building a production vCloud environment

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Key Customer Responsibilities

Provide timely access to required documentation and available IT process management tools

Management and leadership team to actively participate and provide direction, issue resolution, and help mitigating delivery risks during engagement execution

Project manager and the VMware engagement manager mutually agree in writing to the formal project plan governing this project

Project manager is responsible for identifying the appropriate participants in, as well as the timely scheduling of, discovery and planning workshops

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Key Customer Responsibilities (cont.)

Staff to actively participate in this engagement, and individuals with relevant domain, business, operations, or technical expertise to be available as required

Access to facilities, computer systems, plans, process and policy documents, and organizational structure information as required for VMware team

Provide a suitable environment for discovery and planning workshops, including overhead projector and conference facilities

Customer is responsible for, and assumes any risk associated with, problems resulting from the content, completeness, accuracy, and consistency of any supplied data, materials, and information

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Next Steps

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Next Steps

Review and agree to project management plan and WBS Finalize workshop participants and workshop schedules Begin conducting discovery workshops Provide documentation for team review• Strategy, organizational, process, and architectural documentation

• Management tools strategy and lists

• Completed pre-discovery workshop and schedule guide

• Contact list

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Questions

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VMware Operational Readiness for Cloud Computing Service

VMware, Inc.3401 Hillview AvePalo Alto, CA 94304

Tel: 1-877-486-9273 or 650-427-5000Fax: 650-427-5001