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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices 4/16/2020 Copyright 2020 RestaurantOwner.com 1 Coronavirus Town Hall Webinar Welcome! Today’s event will be starting shortly. Take-Out, To Go, Delivery Best Practices Surviving COVID-19 Jim Laube Your Hosts Joe Erickson Mel Kleiman 1 2

Transcript of v À ] µ d } Á v , o o t ] v ^ µ À ] À ] v P Ks/ r í õ d l ...6xuylylqj &rylg 7dnh 2xw 7r *r...

Page 1: v À ] µ d } Á v , o o t ] v ^ µ À ] À ] v P Ks/ r í õ d l ...6xuylylqj &rylg 7dnh 2xw 7r *r 'holyhu\ %hvw 3udfwlfhv &rs\uljkw 5hvwdxudqw2zqhu frp } } v À ] µ d } Á v , o

Surviving Covid-19: Take-Out, To Go, Delivery Best Practices

4/16/2020

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Coronavirus Town Hall Webinar

Welcome!Today’s event will be starting shortly.

Take-Out, To Go, Delivery Best

Practices

Surviving COVID-19

Jim Laube

Your Hosts

Joe EricksonMel Kleiman

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Webinar AgendaWebinar Agenda• Sanitation & Safety• Menu / Meal Replacement / Grocery

/ Pantry • Pickup / Curbside / To Go / Delivery• Order Entry / Phone Orders• Marketing / Social Media / Website• Profit Contribution / Break-even

• Town Hall / Interactive

• This webinar is being recorded

• You’ll see participant comments

• Links to resources will be included on the recorded webinar page

Webinar FormatWebinar Format

PLEASE PARTICIPATE!Collaboration is VERY powerful!

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Participant comments and questions viewable on webinar

recording page

Your Comments & QuestionsYour Comments & Questions

Participant comments and questions viewable on webinar

recording page

Your Comments & QuestionsYour Comments & Questions

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Questions & Comments

Show/Hide Control Panel

QUESTIONS Tab

Type your Questions/Comments

Safety / Sanitation

FEARHow can you create confidence,

reassurance, sense of safety?

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Safety / Sanitation

Your guests’ PERCEPTIONS of safety/sanitation are now a MAJOR part of your guest experience!

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Surviving Covid-19: Take-Out, To Go, Delivery Best Practices

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We have changed many of the ways we do business due

to COVID-19:

Offering contactless pickup

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Maintaining social distancing with our employees and guests

Requiring all guests remain in vehicles

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Requiring team members use masks and gloves

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“extra precautions”

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Safety / Sanitation

What are you doing that’s working?

Menu / Meal Replacement / Grocery Items

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Menu

Changes / Limiting / Specials

Limited Menu

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Wine List

“Prices are 30% off regular prices”

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Menu

$ Pricing $

Changes / Limiting / Specials

Wine List

“Prices are 30% off regular prices”

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Menu

$ Pricing $

Changes / Limiting / Specials

Are you doing any special pricing that’s working?

Menu

What’s working for you?

Changes / Limiting / Specials

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Meal Replacement

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Cooking / Reheating Instructions

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Meal ReplacementWhat’s working for you?

Grocery / Pantry

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What’s selling? / How’s it working?

Pickup / Curbside / To Go / Delivery

Curbside Best Practices

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“Our parking lot is our drive-thru.”

Take-Out, To Go, Delivery Best Practices

Chris and Katie FrazierTexas Roadhouse

• Went from $100k per week sales to $500

• Already had online ordering thru POS

• Aggressive social media increased sales to $3,000 the next week

• Added home meal replacement and elaborate curbside presence

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Increased sales to $10k per week

Pickup / Curbside / To Go / Delivery

Curbside Best Practices

What’s working for you?

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Pickup / Curbside / To Go / Delivery

In-House Delivery

In-House Delivery- Involve your insurance agent/company- You may need non-owned auto liability

coverage- Check driving records – no DUI’s,

speeding tickets- Employees’ auto insurance must be

compliant with laws- Cell phone use policy while driving

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Pickup / Curbside / To Go / Delivery

In-House Delivery

How is this working?

Pickup / Curbside / To Go / Delivery

3rd Party Delivery

What’s working? / What’s NOT working?

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Ordering: Online / Phone In

Online Ordering Apps

Online Ordering AppsOnline Ordering Apps

Ordering Apps• ChowNow

• Restolabs

• NetWaiter

• CAKE POS-Sysco

• iMenu360

• GloriaFood

• Menufy

• Ordering.co

• Cloud Waitress

• Paytronix

• Snapfinger

• Square Online Store

• eDeliverApp

• orders2.me

• 9Fold

• Skip the Commission

• RestroApp

• Toast

• CAKE POS

• Upserve

• Others integrate with apps

POS Systems

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Ordering: Online / Phone In

Phone In Best Practices

Phone In Best Practices

• Manager – key person

• Script

• Name and number

• Suggestive sales

• POS entry

• Review order

• Pickup instructions

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Marketing / Social Media / Website

Marketing / Social Media / Website

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Marketing / Social Media / Website

What’s working for you?

Profit Contribution / Break-even

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Step 1 – Menu CostStep 1 – Menu Cost

Step 2 – Gross Profit ContributionStep 2 – Gross Profit Contribution

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Step 3 – Break-even CalculationStep 3 – Break-even Calculation

Downloads available on recorded webinar page

Community Support

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“How did you and your restaurant help during the Great Pandemic?”

Have a good answer to . . .

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You will receive an email tomorrow!

Webinar Recording & Participant CommentsWebinar Recording & Participant Comments

Just 4 very shortquestions!

Please Give Us Your FeedbackPlease Give Us Your Feedback

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Special COVID19 Resources PageSpecial COVID19 Resources Page

Survey results

Webinar recordings & notices

Industry resources

Financial assistance info

Updated daily

https://www.restaurantowner.com/covid19

https://www.restaurantowner.com/virus

Q&AQ&A

Questions

Additional questions to [email protected]

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Coronavirus Town Hall Webinar

Thank you for attending!

[email protected]

Take-Out, To Go, Delivery Best

Practices

Surviving COVID-19

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