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Cisco 642-467

Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0)

Practice TestVersion: 5.3

Sections1. Volume 12. Volume 23. Volume 3

Exam A

QUESTION 1Which two of the following protocols can be used to integrate Cisco Unity Connection with Cisco UnifiedCommunications Manager? (Choose two.)

A. H.323B. SIPC. MGCPD. SCCPE. OSPFF. BGP

Correct Answer: BDSection: Volume 1Explanation

Explanation/Reference:OK. StudentGuide Volume 1 -3This lesson explains the difference between integrating Cisco Unity Connection with CiscoUnifiedCommunications Manager by using Skinny Client Control Protocol(SCCP) and by using SessionInitiation Protocol (SIP). The configuration for both protocols is presented in detail.

QUESTION 2A user is attempting to enter a Call Forward All destination of 00497473263, but after the digit "9" is entered,the system believes that all the digits have been entered and that the Call Forward All destination is 0049.Which system component is most likely misconfigured?

A. Gateway that is used for Call Forward All callsB. Route List that is used for PSTN callsC. Route Group that is used for PSTN callsD. Route Pattern that is used for PSTN callsE. The IP phone does not have access to the partition that is used for PSTN calls

Correct Answer: DSection: Volume 1Explanation

Explanation/Reference:OK?All other options seem invalid..

QUESTION 3Refer to the exhibit. When configuring Cisco Unity Connection for LDAP integration, where is the Cisco DirSyncservice activated for Cisco Unity Connection?

Exhibit:

A. Cisco Unity Connection Administration

B. Cisco Unified ServiceabilityC. Cisco Unified OS AdministrationD. Cisco Unity Connection AdministrationE. Cisco Unity Connection ServiceabilityF. Disaster Recovery System

Correct Answer: BSection: Volume 1Explanation

Explanation/Reference:OK. StudentGuide Volume 1 Page 2-60: To import users from LDAP, activate the Cisco DirSync service under Tools > Service Activation in CiscoUnified Serviceability.

QUESTION 4Cisco Unified Communications Manager SIP integration with Cisco Unity Connection requires whichconfiguration component to connect to voice mail?

A. Route PatternB. Hunt GroupC. Route GroupD. Hunt PilotE. Trunk Group

Correct Answer: ASection: Volume 1Explanation

Explanation/Reference:OK. StudentGuide Volume 1 Page 2-32The integration of Cisco Unity Connection and Cisco Unified Conununicafions Manager via SCCP requires ahunt pilot, integration via SIP requires a route pattern.

QUESTION 5The CEO of a company does not want external callers to be able to dial him directly through the Cisco UnityConnection directory search. Which of the following methods is the best way to accomplish this?

A. Do not activate the CEO as a Cisco Unity Connection subscriber.B. Configure a directory call handler that blocks all transfers.C. Configure a directory handler that uses a partition and calling search space to allow calls to everyone except

to the CEO.D. Use the preconfigured partition and calling search space. No other configuration is necessary.E. Configure a restricted partition and assign it to the CEO. Create a directory call handler for external users

with a search scope that does not contain the CEO partition.

Correct Answer: ESection: Volume 1Explanation

Explanation/Reference:OK. Student Guide Volume 1 Page 1-29 In another example, the administrator could place managers in a manager partition and create a directorty callhandler that prevents external users from dialing the manager directly.

StudentGuide Volume 1 Page 2-76Place the managers in a manager partition so that external users cannot directly dial the managers.

QUESTION 6With which client is the MWI synchronized with an IP phone after an email that contains a voice message isopened and the voice message is listened to?


A. IMAPB. SMSC. ExchangeD. POP3E. MMS


Explanation/Reference:OK StudentGuide Volume 1 Page 1-27However if the end user listen to a message that was sent via emaol the MWI cannot be syncrhronized with theIP Phone. On IMAP clients, the MWI is synchronized after the recipient listens to the .wav fileOK StudentGuide Volume 1 Page 2-153MWI cannot be synchronized with the IP phone. However, if IMAP clients are used, then MWI is synchronizedafter the user listens to the message.

QUESTION 7When manually configuring users in Cisco Unity Connection, what is the most efficient way of adding the userto the system?

A. COBRASB. Cisco Unity user templatesC. Microsoft Active DirectoryD. Cisco Unity MigrationE. LDAP


Explanation/Reference:OK StudentGuide Volume 1 Page 2-140 & 2-154Cisco Unity Connection User Templetate are used only for new users.

StudentGuide Volume 1 2-154Supported by user templates, manual configuration of single users can be very fast

QUESTION 8What are two ways that a Cisco Unity Connection system can dispose of transferred calls? (Choose two.)

A. supervise transferB. directed transferC. unsupervised transferD. release the callE. release to switchF. release to VPIM

Correct Answer: AESection: Volume 1Explanation

Explanation/Reference:OK Student Guide Vol 1 2-103 Cisco Unity Connection can either release the call to the phone system or supervise the transfer. When theCUC is set to supervise transfers it can provide call-screening and call holding options on indirect call

Student Guide Vol 1 2-119

When "Release to Switch" transfer type is specified the call is moved directly to the phone system.When "Supervise Transfer" transfer type is specified CUC acts as a receptionist, processing the transfer.....

QUESTION 9An IP phone user reports that they are unable to set the Call Forward All feature on their phone. The userreports that they press the CfwdAII softkey and enter the desired telephone number, but the phone does notaccept it. What could be causing this issue?

A. The user is entering too many digits for the destination number.B. Cisco Unified Communications Manager does not control Call Forward.C. The Call Forward All service parameter is not enabled.D. The Call Forward All option of the IP phone does not have a CSS defined.E. The Call Forward All enterprise parameter is not enabled.


Explanation/Reference:OK. StudentGuide Volume 1 Page 2-7Unless a CSS is set (in other words, if there are no route patterns in the <None> partition), a destination cannotbe entered.

QUESTION 10Refer to the exhibit. An IP phone user cannot log in to their Cisco Unity Connection voice mailbox with theirPIN. Which command will most likely resolve the issue?

Exhibit:

A. dtmf-reIay rtp-nteB. mgcp dtmf-relay CODEC all mode out-of-bandC. dtmf-relay h245-alphanumericD. dtmf-relay sip-notify


Explanation/Reference:wrong in AT. StudentGuide Volume 1 Page 2-165

The user cannot login via PIN.- Users might have entered the wrong PIN.- DTMF tones are not transmitted. * ForSIP phones, use the dtmf-relay rtp-nte command.- The account is locked because the wrong PIN was entered.

This issue typically happens with Session Initiation Protocol (SIP) phones on Cisco Unified CommunicationsManager Express. Verify the directory number configuration on Cisco Unified Communications ManagerExpress for the following command:

voice register pool 1id mac 0024.C445.5561type 7965number 1 dn 1dtmf-relay rtp-nte

Without the dtmf-relay rtp-nte command, no DTMF tones are sent. For Skinny Client Control Protocol (SCCP)phones, the DTMF tones are sent correctly by default.

QUESTION 11By default, what are two options that are presented to callers for forwarded calls into a Cisco Unity Connectionsystem? (Choose two.)

A. Log in to their mailbox.B. Listen to the opening greeting.C. Leave a message if forwarder has a mailbox.D. Enter user ID and PIN.E. Log in to remote mailbox.

Correct Answer: BCSection: Volume 1Explanation

Explanation/Reference:OK. StudentGuide Volume 1 Page 2-89.In forwarded calls, users can:

- Leave a message, rf forwarded number has a mailbox- Listen to the standard opening greeting

QUESTION 12Refer to the exhibit. When configuring the default user settings, which section is used to configure thepassword guidelines that are used by the system for each user?

Exhibit:

A. RolesB. Authentication RulesC. Restriction TablesD. Service ParametersE. Enterprise Parameters


Explanation/Reference:OK. StudentGuide Volume 1 Page 2-52Authentication rules can be set for the password (not with LDAP authentication) and PIN. For example, aminimum credential length that is set to three and that disables the check for trivial passwords would allow thePIN 123

QUESTION 13An external caller calls into the corporate directory handler extension and selects the option to dial by name.The caller enters the digits "633" for user Mike Lee. The user is located in the directory and Cisco UnityConnection attempts the transfer, but the call fails. What is the most likely cause of this issue?

A. User Mike Lee does not exist.B. Incorrect or missing search space in the directory call handlerC. The Call Transfer service parameter is not enabled.D. User Mike Lee is not listed in the directory.E. Voice ports are out of service


Explanation/Reference:OK. Student Guide Vol 1 pag 2-76 and so on.

QUESTION 14Refer to the exhibit. When users press the "messages" button on their IP phones to check voice mail, they arehearing a busy signal. What is causing the issue?

Exhibit:

A. The Directory Number field is misconfigured.B. The Port Name field is misconfigured.C. The Device Name Prefix field is misconfigured.D. The Calling Search Space field is misconfigured.E. The Partition field is misconfigured.

Correct Answer: CSection: Volume 1Explanation

Explanation/Reference:OK StudentGuide Volume 1 Page 2-22 & Page 2-27Device Name Prefix fvalue in CUC must match, port name field in CUCM.

QUESTION 15Which two of the following are Cisco Unity Connection components that, when changed, will not affect thesettings of existing users? (Choose two.)

A. Contact TemplatesB. Users TemplatesC. Enterprise Parameters

D. Service ParametersE. Call Handlers

Correct Answer: ABSection: Volume 1Explanation

Explanation/Reference:OK. StudentGuide Volume 1 Page 2-39- A change in the Enterprise or Service Parameters immediately affects all entities.- A change in General settings immediately affects all entities.- The user, call handler, and contact templates can override the general settings for new objects becauseparameters are copied from the template during the creation of a new object. Then a change to a templatedoes not affect existing object

Student Guide Volume 1 Page 2-140Change in a user template have no effect on existing users.

QUESTION 16What is the system default language that is used by Cisco Unity Connection after the initial installation?

A. English (United Kingdom)B. English (United States)C. The default language is not set at installation and must be set after installation.D. The default language is dependent on the license and the language files that are selected during installationE. The default language is defined at installation and unchangeable after the initial installation.


Explanation/Reference:OK. StudentGuide Volume 1 Page 2-38The general settings (System Settings > General Configuration) allow the administrator to modify the defaultsettings:- Time Zone depends on settings that are configured during the installation. The time zone can be changed atany time.- System Default Language is English (US).- System Default TTS Language is English (US).

QUESTION 17When using Cisco Unity Connection, which call handler type offers different call actions based on the digits thatare selected?

A. digit analysisB. systemC. directoryD. interviewE. call management


Explanation/Reference:

OK. StudentGuide Volume 1 Page 1-28OK. StudentGuide Volume 1 Page 2-96System call handlers are used for greetings and can offer the caller different call actions per digit selection.

QUESTION 18Which tool is used to migrate users from Cisco Unity to Cisco Unity Connection?

A. CSV importB. LDAP importC. Exchange Synch importD. COBRAS importE. Cisco Unity Migration Assistant


Explanation/Reference:OK. StudentGuide Volume 1 Page 1-24Administrators can use the Consolidated Object Backup and Restore Application Suite (COBRAS) tomigrate users, with or without their messages, from a Cisco Unity system to a Cisco Unity Connection system

Student Guide Volume 1 Page 2-154 COBRAS tool helps administrators to migrate users from Cisco Unity to Cisco Unity Connection.

QUESTION 19What is the difference between direct routing and forward routing in Cisco Unity Connection?

A. origin of the callB. destination of the callC. on-net callD. off-net callE. There is no difference.


Explanation/Reference:OK. StudentGuide Volume 1 Page 2-92The difference between direct routing and forward routing is the origin of the call.

QUESTION 20Refer to the exhibit. If the Cisco Unity Express administrator sets the lockout policy to Temporary, with atemporary lockout duration of 5 minutes and a maximum number of failed attempts of 3, what must the enduser do if they have exhausted their maximum number of failed attempts?

Exhibit:

A. The end user must contact the Cisco Unity Express administrator to have the default user password reset.B. The end user must wait for the temporary timeout to expire before attempting to login again.C. The end must use the end-user privileged-level password to gain access to Cisco Unity Express, but they

will only be able to view end-user settings.D. The end user must contact the Cisco Unity Express administrator to reset the default user temporary timer if

they need to log in before the temporarily timer expires.


Explanation/Reference:OK.

QUESTION 21After the initial Cisco Unity Connection installation, how and where can the time zone be changed?

A. The Cisco Unity Connection time zone can be changed from the Cisco Unified Operating System

Administration GUIB. The Cisco Unity Connection time zone can be changed from the Cisco Unified Communications Manager

GUI. C. The Cisco Unity Connection time zone can be changed from the Cisco Unified Operating System CLI. D. The Cisco Unity Connection time zone can be changed from the Cisco Unity Connection CLI. E. The Cisco Unity Connection time zone cannot be changed after the initial installation. A reinstallation is

required.


Explanation/Reference:OK Student Guide Volume 1 2-43The time zone that is set during the Cisco Unity Connection installation can be changed only via CLI

QUESTION 22What is required of a user to retrieve voice mail once they are notified of a new message by Cisco UnityConnection Message notification on their mobile phone?

A. PasswordB. PIN C. user IDD. user extensionE. FAC


Explanation/Reference:OKStudent Guide Vol 1 Page 1-15 When notification is sent to a phone, the user is asked to enter a PIN

Student Guide Vol 1 Page 2-153CUC can call the mobile number of the user for whom the caller left the message. When the user answer thephone CUC informs the user of the new voice message and asks the user to enter a PIN.

Reference https://customertraining.verizonbusiness.com/Documents/Cisco%20Unity%20Connection%20Voice%20Mail.pdf

QUESTION 23Which call handler can be configured to ask caller questions and, once the answers are recorded, sends themto a configured recipient?

A. after-hours greetingB. alternate greetingC. standard greetingD. interviewE. directory


Explanation/Reference:OK Student guide Volume 1 pag 2-131 Referencehttp://www.iphelp.ru/doc/3/Cisco.Press.Configuring.CallManager.and.Unity.A.Step.by.Step.Guide.Jun.2005.eBook-BBL/1587051966/ch09lev1sec1.html

QUESTION 24In Cisco Unity Connection, to which three objects can a partition be assigned ? (Choose Three)

A. UsersB. Distribution ListC. Route PatternsD. Directory NumbersE. VPIM LocationsF. Hunt PilotG. Translation Pattern

Correct Answer: ABESection: Volume 1Explanation

Explanation/Reference:OK Student Guide Vol 1 page 2-77 In Cisco Unity Connection, partitions are assigned to the following components:Users with mailboxes (primary extension)•User alternate extensions•Contacts (including VPIM contacts)•System distribution lists•System call handlers•Directory handlers•Interview handlers•VPIM locations

AND

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag235.html#wp1071116

In Cisco Unity Connection, you create partitions as a way to group together objects to which callers and userscan address messages or place calls while interacting with Connection. One or more partitions can be groupedtogether as members of a search space, and a partition can be a member of more than one search space. The following types of objects belong to a partition:

•Users with mailboxes (primary extension)•User alternate extensions•Contacts (including VPIM contacts)•System distribution lists•System call handlers•Directory handlers•Interview handlers•VPIM locations

QUESTION 25Which three of the following Options should always be selected when configuring a SIP trunk for Cisco UnityConnection integration to Cisco Unified Communication Manager?

A. Accept Unisolicited NotificationB. Enable Digest AuthenticationC. Accept Out-of-Dialog REFERD. Enable Application Level AuthenticationE. Accept Replaces HeaderF. Accept Presence SubscriptionG. X.509Subject Name

Correct Answer: ACESection: Volume 1Explanation

Explanation/Reference:OK. Student Guide Vol 1 pag 2-29

When configuring a SIP Trunk for CUC integration to CUCM these parameter MUST BE ENABLED:

Accept Out-of-Dialog REFERAccept Unisolicited NotificationAccetp Replaces Header

Ref http:// www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/integration/cucm_sip/guide/cucintcucmsip060.html

QUESTION 26In Cisco Unity Connection, to which three objects can a search space or scope be assigned? (Choose three.)

A. GatewayB. MWI NumberC. VPIM LocationD. TrunkE. Call HandlersF. Directory numberG. Routing Rules

Correct Answer: CEGSection: Volume 1Explanation

Explanation/Reference:OK. StudentGuide Volume 1 Page 2-77In Cisco Unity Connection, search spaces are assigned to the following components:- User primary extensions (users with mailboxes)- Routing rules (direct and forwarded)- System call handlers- Phone directory handlers- Voice-enabled directory handlers- VPIM locations

QUESTION 27From which call handler are callers transferred to the operator call handler without any caller input?

A. after-hours greetingB. alternate greetingC. standard greetingD. opening greetingE. directory greeting


Explanation/Reference:OK. StudentGuide Volume 1 Page 1-??When a user who is not a subscriber or who does not transmit the calling number dialins the general voice-messaging system number, the caller hears the opening greeting. The user is offered the option to enter an IDand PIN to log in to a personal mailboxOK. StudentGuide Volume 1 Page 2-112In the Opening Greeting call handler, the standard and the closed greetings are predefined recordings. Duringbusiness hours, callers are transferred tothe Operator call handler, without any input.

QUESTION 28In which two scenarios would a caller who is calling into the Cisco Unity Connection general pilot number hearthe opening greeting of the voice-mail system and be prompted for a user ID and PIN? (Choose two.)

A. non-subscriberB. subscriber who sends the calling numberC. subscriber who does not send the calling numberD. A SIP phone user will always be prompted for a user ID and PINE. An SCCP phone user will always be prompted for a user ID and PIN.F. The scenario is invalid

Correct Answer: ACSection: Volume 1Explanation

Explanation/Reference:OK. Student Guide Volume 1 Page 2-96

QUESTION 29When troubleshooting an MWI issue in Cisco Unity Connection, which task should you perform in the phonesystem component at the beginning of troubleshooting?

A. Ensure that MWI is enabled for the userB. Ensure that the user has the correct phone system assignedC. Run the Check Telephony Configuration testD. Ensure that the ports are configured for MWI only.E. Ensure that the pilot number matches the Cisco Unified Communications Manager configured pilot number.


Explanation/Reference:OK. Student Guide Volume 1 page 2-185STEP 1 Run the Check Telephony Configuration test ...

Exam B

QUESTION 1Refer to the exhibit. When users try to access the voice-mail system, they hear a fast busy tone. In which twoways does the configuration need to be modified in order to allow calls to reach Cisco Unity Express? (Choosetwo)

Exhibit:

A. The dial peer needs to be a POTS dial peer and needs to use a fully qualified E.164 number.B. The command dtmf-relay sip-notify needs to be added to the dial peer.C. The vad statement needs to be removed.D. The command session protocol sipv2 needs to be added to the dial peer.E. The codec type statement needs to be removed.F. The command codec transparent needs to be added to the dial peer.


Explanation/Reference:OK. Student Guide Volume 1 Page 2-165 Without dtmf-relay rtp-nte command no DTMF tore are sent

StudentGuide Volume 2 Page 35Cisco Unified Communications Manager Express must be configured with a dial peer that is pointing to theCisco Unity Express IP address. The dial peer must have certain configuration settings as follows:- SIP version 2 must be used.- The DTMF relay option must be set to match Cisco Unity Express.- G.711 codec must be used.- Voice activity detection (VAD) must be disabled.

QUESTION 2Which three components are necessary to import users into Cisco Unity Express from Cisco UnifiedCommunications Manager Express? (Choose two.)

A. Cisco Unified Communications Manager CLI administrator username and passwordB. IP address of the Cisco Unified Communications Manager Express deviceC. end users configured in the Cisco Unified Communications Manager Express databaseD. Cisco Unified Communications Manager Express web administrator user loginE. JTAPI username and password


Explanation/Reference:OK. StudentGuide Volume 2 Page 3-93D CUE user import feature requires a login to access the host system. The required login for the host system is: -- Cisco Unified Communications Manager Express web administrator user login.--------B Use the following procedures to configure CUE with CUCM : IP address or hostname of the primary CUCM

----NOTE - JTAPI username and password is required for CUCM not for CUCM Express.

QUESTION 3Which of the following methods can be used to view a VPIM trace on the Cisco Unity Express module?

A. GUIB. CLIC. GUI and CLID. Cisco Unified RTMT


Explanation/Reference:OK. StudentGuide Volume 2 Page 4-52- Use the Cisco Unity Express GUI to enable VPIM trace options- Use the Cisco Unity Express command-line interface (CLI) to view trace output.

QUESTION 4What is the procedure for importing users from Cisco Unified Communications Manager Express into CiscoUnity Express?

A. Create the username and password in Cisco Unified Communications Manager Express, configure CiscoUnity Express with the CLIadministrator usemame and password, and use the CLI synchronization command under telephony-services to import as many users as are supported by Cisco Unified Communications Manager Express.

B. Create the username and password in Cisco Unified Communications Manager Express, configure CiscoUnity Express with the web administrator usemame and password, and click Synchronize Information underthe Administration menu to import as many users as are supported by Cisco Unified CommunicationsManager Express.

C. Create the username and password in Cisco Unified Communications Manager Express, configure CiscoUnity Express with the CLI administrator usemame and password, and use the CLI synchronizationcommand under telephony-services to import up to 200 users from Cisco Unified Communications ManagerExpress.

D. Create the username and password in Cisco Unified Communications Manager Express, configure CiscoUnity Express with the webadministrator usemame and password, and click Synchronize Information under the Administration menu toimport up to 100 users from Cisco Unified Communications Manager Express.

E. Create the username and password in Cisco Unified Communications Manager Express, configure CiscoUnity Express with the webadministrator usemame and password, and click Synchronize Information under the Administration menu toimport up to 200 users from Cisco Unified Communications Manager Express.



OK. StudentGuide Volume 2 Page 3-95

Use the following procedure to select a user to import:- Choose Configure > Users > Import. The Import CallManager Users window appears.- Click Find. The CallManager User Search window appears.- Specify User IDs in the field, separated by a space, comma, or a new line.- Tip: You can enter a maximum of 200 user IDs.(means you can import max. 200 users at a time, rest can beimported later on)- Click Find. The Search Results window appears with the results listed. Administrators can view or hide detailsofthe search.- Subscribers that are found in the search can be imported into the Cisco Unity Express database. Theadministrator can select individual user IDs or import all users in the search window. During the import, there isan option to create a mailbox for the imported subscriber.

QUESTION 5Refer to the exhibits. An administrator configured VPIM networking between a Cisco Unity Connection (cuc)and Cisco Unity Express (cue) as shown in the exhibits. Which of the following statements is true?

Exhibit:

A. The VPIM configuration is correct.B. The VPIM configuration is incorrect. The VPIM Location for Dial ID 101 is not needed.C. The VPIM configuration is incorrect. The VPIM Location for Dial ID 102 is not needed.D. The configuration is missing the remote phone prefix on both systems.



QUESTION 6Refer to the exhibit. When the Cisco Unity Connection and Cisco Unity Express systems are networkedtogether using VPIM, which of the following statements is true?


Exhibit:

A. The message exchange between the two systems will fail due to overlapping extensions.B. The message exchange between the two systems will succeed because the location IDs are unique.C. The message exchange between the two systems will fail because the location IDs should be using names

instead of digits.D. The message exchange between the two systems will succeed as long as the number of digits for the

location ID is less than the number of digits used for the extensions.


Explanation/Reference:OK Student Guide Volume 2 page 4-24 Implementing VPIM in CUC : Assign unique DIAL ID (Location ID) to eachVPIM location

Student Guide Volume 2 page 4-42 Implementing VPIM in CUE : Create a VPIM ,location on CUE for eachremote voice messaging system. The location ID is a unique numeric ID assigned to a voice-mail location.

QUESTION 7When using integrated messaging with Cisco Unity Express, which capability is available to the end user?

A. The ability to create, send, or reply to voice-mail messages from the email client.

B. The ability to delete voice-mail messages or to mark them as read or unread, as they would for emailmessages

C. The ability to only mark voice-mail messages as read or unread, as they would for email messages.D. The ability to create, send, delete, or reply to voice-mail messages from the email client.


Explanation/Reference:OK. StudentGuide Volume 2 Page 3-15: Integrated messaging on Cisco Unity Express allows voice-mail users to retrieve, delete, and change the stateof their voice messages through IMAP.

QUESTION 8Which methods can be used to change the name of a file that contains a new set of auto-attendant prompts?

A. AvT, CLI, and GUIB. AvT and TUIC. CLI, GUI, and TUID. CLI and GUI


Explanation/Reference:OK. Volume 2 Page 3-143 The CLI commands or GUI options can be used to rename the file with meaningful name as follows:

Systems > Prompts GUI windowaccn rename propmpt command

OK http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_1/administration/guide/voicemail/5AAttnd.html

You may want to use CLI commands or GUI options to rename the file with a meaningful name

QUESTION 9Which of the following services must be restarted in Cisco Unity Connection Serviceability once you configurethe SMTP server?

A. Connection Conversation ManagerB. Connection MixerC. Connection SNMP AgentD. Connection AdministrationE. No services need to be restarted


Explanation/Reference:OK. StudentGuide Volume 2 Page 4-31Go to the Cisco Unity Connection Serviceability Service Management window to restart Connection

Conversation Manager after SMTP Domain changes.

QUESTION 10How does a notification profile use cascading settings?

A. Cascading settings send incremental messages to each member of the group in a sequential manner assoon as the initial message is received.

B. Cascading settings send a new message to a separate notification group upon receiving a new message.C. Cascading settings allow a single message to be sent to all the members of a notification profile and any

additional cascaded notification groups simultaneously.D. Cascading settings allow additional message notifications to be sent, after a configured time delay, to a

widening circle of recipients.


Explanation/Reference:OK. StudentGuide Volume 2 Page 3-103The Cascading Settings allow additional message notifications to be sent after a configured time delay to awidening circle of recipients.

QUESTION 11Refer to the exhibit. Which of the following VPIM configurations should be performed on Cisco UnityConnection for VPIM interworking between the two voice-mail systems?

Exhibit:

A. VPIM Location for Dial ID 101

B. VPIM Location for Dial ID 102C. VPIM Location for both Dial ID 101 and 102D. None, if you enable blind addressing on Cisco Unity Connection.



QUESTION 12Refer to the exhibit. When the Cisco Unity Connection and Cisco Unity Express systems are networkedtogether using VPIM, which of the following statements is true?

Exhibit:

A. The message exchange between the two systems will fail due to a conflict between the location ID andextension.

B. The message exchange between the two systems will succeed because the combination of location IDsand extensions is unique.

C. The message exchange between the two systems will fail because the location IDs should be using namesinstead of digits.

D. The message exchange between the two systems will only succeed toward the Cisco Unity Express site.


Explanation/Reference:OK. StudentGuide Volume 2 Page 4-14The only obvious answer supporting following statement:In VPIM Networking, each site is assigned aunique numeric location ID.

QUESTION 13A Cisco Unity Express administrator has configured three applications: voice mail and two auto- attendants.Cisco Unity Express supports a maximum of eight ports. The voice-mail application is configured for three

maxsessions. The two auto-attendants are configured for four maxsessions each. What will be the result ifthree voice-mail sessions are in use and three callers dial into both auto-attendants?

A. All the sessions will be permitted because 10% more ports are supported per Cisco Unity Express license.B. It will depend on which caller tries to reach the auto-attendant last. That call will not go through.C. The Cisco Unity Express auto-attendant will place the call on hold for up to 30 seconds to wait for a port to

open up. If a port does not open up, the call is dropped.D. An application can borrow a single port from another application if one is available to handle a peak call

load. If there are no ports available, the call is dropped.


Explanation/Reference:OK Student Guide Volume 2 Page 3-154 EXAMPLE

QUESTION 14Which four of the following will allow a Cisco Unity Express system administrator to add new mailboxes to thesystem? (Choose four.)

A. Choose Voice Mail > Mailboxes to add new mailboxes.B. Choose User Defaults > Create Mailbox.C. Choose Configure > Users and check the Create Mailbox check box.D. Choose Configure > Groups. The Configure Groups window appears. Click Add. The Add a New Group

window appears. Complete the information fields and check the Enable notification for this user/groupcheckbox.

E. Choose Voice Mail > VM Defaults and click Add Mailboxes.F. Mailboxes can be created when users are imported from Cisco Unified Communications Manager Express.

Correct Answer: ACDFSection: Volume 2Explanation

Explanation/Reference:A ok Student Guide Volume 2 pag 3-72C ok Student Guide Volume 2 page 3-68D ok Student Guide Volume 2 page 3-73-74 FE is wrong because VM Defaults is used to modify

QUESTION 15Refer to the exhibit. The trace shows an inbound VPIM message to Cisco Unity Connection, which has beennetworked with Cisco Unity Express. What is the location ID for Cisco Unity Express?

Exhibit:

A. UC801B. 801C. Location ID is not transmitted in VPIM.D. 4001


Explanation/Reference:OK.All other options are wrong.

QUESTION 16Which of the following statements is true about blind addressing in Cisco Unity Connection?

A. Blind addressing is used when the voice-mail user at the remote system is unavailable.B. Spell-by-name is not available when blind addressing is used, because the destination user is unknown to

the system.C. When blind addressing is used, the validity of the destination user is known to the originating voice-mail

system before sending the messageD. Blind addressing is only used when networking with Cisco Unity Express systems.


Explanation/Reference:OK. StudentGuide Volume 2 Page 4-19In blind addressing, Spell-by-name is not available because the destination user is unknown to the system.

QUESTION 17

When using IMAP to access voice-mail messages from Cisco Unity Express, which two of the followingdescribe how messages are downloaded and what type of messages can be viewed? (Choose two.)

A. Messages are downloaded as email messages.B. All voice-mail messages must be downloaded if Cisco Unity Express is being accessed from an IMAP client.C. Voice-mail messages are downloaded as email attachments.D. Subscribers can retrieve all types of voice-mail messages except private and broadcast messages.E. Voice-mail messages are downloaded using the Cisco Unity Express IMAP client plug-in.

Correct Answer: CDSection: Volume 2Explanation

Explanation/Reference:OK. StudentGuide Volume 2 Page 3-122The voice-mail messages are downloaded as attachments to email messages. Subscribers cannot retrieve thefollowing types of messages from their personal mailboxes:- Broadcastmessages- Private messages

QUESTION 18You need to configure a Cisco Unity Express module to support multiple auto-attendants. How manysimultaneous auto-attendants are supported and how many scripts can be stored on the Cisco Unity Expressmodule?

A. One default and up to 8 custom auto-attendant scripts are supported, and a total of 16 scripts are stored.B. Eight custom auto-attendant scripts are supported and a total of 9 scripts are stored.C. One default and up to 16 custom auto-attendant scripts are supported, and a total of 17 scripts are stored.D. One default and up to 8 custom auto-attendant scripts are supported, and a total of 9 scripts are stored.


Explanation/Reference:OK. StudentGuide Volume 2 Page 3-133In addition to the default system auto-attendant, Cisco Unity Express supports a maximum of eight customauto-attendant applications resident on system. Cisco Unity Express supports the following:- A maximum of 16 scripts

QUESTION 19Refer to the exhibit. When the User Defaults parameters are used, at what point can the system administratorchange these settings for specific end users?

Exhibit:

A. when the system administrator adds the end user to a specific user groupB. when the system administrator creates a new end userC. when the system administrator edits the existing end-user privilegesD. when the system administrator edits the AAA "Authentication" settings for a specific end user


Explanation/Reference:OK. StudentGuide Volume 2 Page 3-65After configuring defaults, the administrator can change the password policy for an individual user when addinga new user.

QUESTION 20Refer to the exhibit. An administrator configured VPIM networking between a Cisco Unity Connection (HOCUC) and Cisco Unity Express (Branch CUE). Which of the following statements is true?

Exhibit:

A. The VPIM configuration is correct.B. The VPIM configuration is incorrect. The VPIM Location for Dial ID 101 is not needed.C. The VPIM configuration is incorrect. The VPIM Location for Dial ID 102 is not needed.D. The VPIM configuration is incorrect. The VPIM Location for Dial ID 101 is not needed. Only the Local

Location ID 101 is needed.E. The VPIM configuration is incorrect. The VPIM Location for Dial ID 102 is not needed. Only the Local

Location ID 102 is needed.


Explanation/Reference:?. AT StudentGuide Volume 2 Page 4-44

QUESTION 21Refer to the exhibit. Which five of the following commands will integrate a Cisco Unity Express module with aCisco Unified Communications Manager Express router. (Choose five.)

Exhibit:

A. ip route 10.1.131.2 255.255.255.255 Service-Engine 1/0

B. service-module ip address 10.1.130.2 255.255.255.0

C. ip unnumbered Loopback0

D. service-module ip address 10.1.131.2 255.255.255.0

E. service-module ip default-gateway 10.1.131.1

F. ip unnumbered vlan130

G. service-module ip default-gateway 10.1.30.1.1

H. interface Integrated-Service-Engine1/0

Correct Answer: ACDEHSection: Volume 2Explanation

Explanation/Reference:OK. StudentGuide Volume 2 Page 3-33

Firts step in integrationg CUE with CUCMExpress is the installation of CUE service modue hw in CUCExpressrouter platform. The service module hw appears as " Service-Engine x/y"Step 2 Interface Service Engine needs IP address that is on the same subnet as the service module

The following is an example of unnumbered configuration:

interface FastEthernet 0/0 ip address 10.3.6.1 255.255.255.0

interface Integrated-Service-Engine 1/0 ip unnumbered FastEthernet 0/0 service-module ip address 10.3.6.128 255.255.255.0 ! -- Service Module IP address is inthe same subnet of fa 0/0 service-module ip default-gateway 10.3.6.1 ! -- Default Gateway IP address must bepointing to fa 0/0

ip route 10.3.6.128 255.255.255.255 Service-Engine 1/0 ! -- This IP address must be thesame as service-module ip address

QUESTION 22Which six of the following commands are necessary to configure two ephone-dns that will provide MWI on andoff functions for Cisco Unity Express? Extension 2598 turns off MWI, extension 2599 turns on MWI, andextensions use four digits. (Choose six.)

A. extension 2598....B. ephone-dn 10C. number 2598....D. mwi enableE. number 2599....F. mwi onG. extension 2599....H. ephone-dn 11I. mwi disableJ. mwi off

Correct Answer: BCEFHJSection: Volume 2Explanation

Explanation/Reference:OK. StudentGuide Volume 2 Page 3-37Sample Ephone-dn MWI on and off configuration:ephone-dn 18 number 2599.... mwi on

ephone-dn 19 number 2598.... mwi off

QUESTION 23Drag the steps from the left and drop them in the spaces on the right, in their correct sequence, in order tosuccessfully complete a SIP call from Cisco Unified Communications Manager Express to Cisco Unity Express.

Select and Place:

Correct Answer:

Section: Volume 2Explanation

Explanation/Reference:OK. StudentGuide Volume 2 Page 3-198The following summarizes a successful SIP call setup:- Send INVITE message- Receive 100 Trying- Receive 180 Ringing- Send 200 OK- Receive ACK

QUESTION 24Which two of the following statements are true about VPIM? (Choose two)

A. VPIM is used to exchange email messages between different voice-mail systems.B. voice-mail systems that are using VPIM must have unique extensions.C. VPIM must use a location ID for each voice-mail system.D. VPIM must be used when internetworking Cisco Unity Connection and Cisco Unity Express.E. VPIM users cannot be regular voice-mail users.F. VPIM message use a similar format to SIP SDP messages, as defined in RFC 3281.

Correct Answer: ACSection: Volume 2Explanation

Explanation/Reference:CONTROLLARE ! !

A correct VPIM is used to exchange email messages between different voice-mail systems. StudentGuideVolume 1 Page 1-40C correct D incorrect VPIM CAN used for internetworking CUC and CUE.

' VPIM must use a location ID for each voice-mail system '.

StudentGuide Volume 2 Page 4-14In VPIM Networking, each site is assigned a unique numeric location ID. In the example, the Cisco UnityConnection site is assigned location ID 123, and the Cisco Unity Express site is assigned location ID 408.

QUESTION 25Refer to the exhibit. In which three ways does the configuration need to be modified in Cisco UnifiedCommunications Manager Express so that the administrator can open a session with Cisco Unity Express?(Choose three.)

Exhibit:

A. Edit the IP address of the service module.B. There is nothing wrong with the configuration. The lntegrated-Service-Engine1/0 needs to be restarted.C. Edit the IP route statement to change the IP subnet mask to 255.255.255.0.D. Add the IP subnet mask to the service-module ip default-gateway statement.E. Edit the IP address in the IP route statement.F. Add the ip unnumbered Loopback0 command to interface Integrated-Service-Engjne1/0.

Correct Answer: AEFSection: Volume 2Explanation

Explanation/Reference:wrong in AT (C,D,E).

StudentGuide Volume 2 Page 3-33The following is an example of unnumbered configuration:

interface FastEthernet 0/0 ip address 10.3.6.1 255.255.255.0

interface Integrated-Service-Engine 1/0

ip unnumbered FastEthernet 0/0 service-module ip address 10.3.6.128 255.255.255.0 ! -- Service Module ip address is insame subnet of fa 0/0 service-module ip default-gateway 10.3.6.1 ! -- Default Gateway IP address must bepointing to fa 0/0

ip route 10.3.6.128 255.255.255.255 Service-Engine 1/0 ! -- This IP address must be thesame as service-module ip address

QUESTION 26When a user password is changed on Cisco Unified Communications Manager Express, how is that changepropagated to Cisco Unity Express?

A. The change is automatic; there is no Cisco Unity Express administrator intervention required.B. The user password in Cisco Unity Express does not need to match the user password in Cisco Unified

Communications Manager Express because they are separate systems.C. The Cisco Unity Express administrator needs to change the password and PIN every time a change is

made to the user account in Cisco Unified Communications Manager Express.D. The Cisco Unity Express administrator needs to synchronize the user account in Cisco Unified

Communications Manager Express by importing the user again.E. The Cisco Unity Express administrator needs to change the user password to match the password in Cisco

Unified Communications Manager Express.



When changing a Cisco Unified Communications Manager Express user password on Cisco Unity Express withConfigure > Users, the password for that user is also updated on Cisco Unified Communications ManagerExpress. However, the reverse is not true. A user password that is changed on Cisco UnifiedCommunications Manager Express will not be updated to Cisco Unity Express.

QUESTION 27Refer to the exhibit. When SMTP messages are being blocked by a firewall, which of the followingimplementations can be performed on Cisco Unity Connection to rectify this issue?

Exhibit:

A. Ensure that messages can be sent in MIME format in Cisco Unity Connection.B. Change the SMTP port number to match those ports that are used for the audio.C. Configure an SMTP smart host, where all SMTP traffic can be sentD. There are no workarounds to this problem


Explanation/Reference:OK. StudentGuide Volume 2 Page 4-32Cisco Unity Connection can route SMTP messages for VPIM locations or for other digitally networked CiscoUnity Connection servers through the smart host. For example, use the smart SMTP host when a firewallprevents direct SMTP communication with the remote voice messaging system.

QUESTION 28When an Emergency Alternate Greeting (EAG) is activated, which two of the following statements describe howthe EAG is accessed? (Choose Two)

A. If it is active, the EAG is played before the welcome greeting of the system auto-attendant and theAltGreeting.wav file is appended to the beginning of the welcome greeting.

B. If it is active, the EAG is played before the welcome greeting of the system auto-attendant and a Booleanvariable of “greetingactive” is returned as “true”

C. if the EAG was recorded through the TUI and the EAG is active, the EAG overwrites the existing welcomegreeting and the EAG is played until it is deactivated.

D. If the EAG is included in custom auto-attendant scripts, a call to a subflow to checkAltGreet.aef must beinserted in the script at the desired location. If the EAG was recorded through the GUI, the new file replacesthe existing welcome greeting and changes its name to WelcomeGreeting.old until the administratordeactivates the EAG and renames the existing welcome greeting.

Correct Answer: ADSection: Volume 2Explanation

Explanation/Reference:OK. Student Guide Volume 2 page 3-131

Reference- http://cciev.wordpress.com/2006/07/17/emergency-alternate-greeting-eag/

EAG is implemented as a system script called checkaltgreet.aef. To activate EAG is a script, insert a CallSubflow checkaltgreet.aef into the script.EAG is activated by the existence or absence of the greeting. It is stored as AltGreeting.wav. If this file exists onthe system, the EAG is automatically activated and the special greeting is played whenever the script directs itto be played. The number to call to record the greeting (to turn on the EAG feature) or to delete it is the CiscoUE pilot number associated with greeting management system (GMS).

QUESTION 29Which six of the following commands are required to configure a dial peer that will allow voice-mail messagesto be left on Cisco Unity Express for Unified Communications Manager Express users? The Cisco UnityExpress module uses a pilot number of 4100. (Choose six.)

A. destination-pattern 4100B. no vadC. session target ipv4:10.1.131.2D. codec transparentE. dial-peer voice 4100 pots

F. codec g711 ulawG. session target ipv4:10.1.131.1H. dial-peer voice 4100 voipI. dtmf-relay sip-notifyJ. dtmf-relay h245-alphanumericK. session protocol sip v.2

Correct Answer: ABCFHISection: Volume 2Explanation


QUESTION 30Which of the following statements is true about the remote users that are configured in the exhibit omitedd ?

A. Remote users must always be added when configuring VPIM on Cisco Unity Express.B. Remote user configuration is optional for VPIM. It is only necessary if VPIM networking is implemented

between a Cisco Unity Connection and Cisco Unity Express systems.C. Remote users are needed if the dial-by-name feature is required.D. Remote users are needed if VPIM implementation is required between Cisco Unity Express and a third-

party voice-mail system that supports VPIM.


Explanation/Reference:???

QUESTION 31Which three email clients are able to access voice mail through the integration of the Cisco Unity Expressinfrastructure and IMAP? (Choose three.)

A. SunOneB. Microsoft OutlookC. Cisco Unified PresenceD. Microsoft Outlook ExpressE. Lotus NoteF. Microsoft OCS

Correct Answer: BDESection: Volume 2Explanation

Explanation/Reference:OK. StudentGuide Volume 2 Page 3-15:

Taking advantage of existing messaging infrastructure and IMAP email clients, CUE desktop messagingaccess proviide simple, native access to voice mail to Microsoft Outlook, Microsoft Outlook Express and LotusNote....

Exam C

QUESTION 1When making changes to the Cisco Unified Presence Application Listeners, which step must be taken after theconfiguration changes are made?

A. Manually restart the Cisco SIP Proxy Server.B. Manually restart the Application Listener.C. Manually restart the Cisco Unified Presence Service.D. Manually restart the Cisco Unified Communications Manager Services.E. No action is required.


Explanation/Reference:OK. StudentGuide Volume 3 Page 5-93: Restart the SIP proxy server before any changes made to the application listeners take effect.

QUESTION 2When configuring Cisco Unified Communications Manager to integrate with Cisco Unified Presence, as whichentity is the Cisco Unified Presence server defined?

A. media resourceB. application serverC. remote destinationD. intercompany media serviceE. geolocation


Explanation/Reference:OK. StudentGuide Volume 3 Page 5-78When you configure theCisco Unified Communications Manager publisher on Cisco Unified Presence fromCisco Unified Presence Administration > System > CUCM Publisher, the Cisco Unified Presence node isautomatically added to the Application Server list on Cisco Unified Communications Manager.

QUESTION 3Which three of the following Cisco Unified Presence services must be activated manually in order for CiscoUnified Presence to operate? (Choose three.)

A. Cisco UP Sync AgentB. Cisco UP XCP Directory ServiceC. Cisco UP Config AgentD. Cisco UP Presence EngineE. Cisco UP OAM AgentF. Cisco UP SIP ProxyG. Cisco UP XCP RouterH. Cisco UP Client Profile Agent

Correct Answer: ADF

Section: Volume 3Explanation

Explanation/Reference:OK. StudentGuide Volume 3 Page 5-89Cisco Unified Presence services are the following:- Cisco UP SIP Proxy: Activate this service on all nodes in the cluster.- Cisco UP Presence Engine: Activate this service on all nodes in the cluster.- Cisco UP Sync Agent: Activate this service on all nodes in the cluster.

QUESTION 4What is required on the Cisco Unified Presence server, when integrating Cisco Unified Presence with CiscoUnity Connection, in order for users to be allowed to view, play, sort, and delete voicemail messages?

A. H.323 trunkB. XMPP connectionC. SIP trunkD. AXL configurationE. Voice-mail Profile



When integrating CUP with CUC , CUP must be configured with a voice-mail profile

Deployment Guide for Cisco Unified Presence Release 8.5

Creating Voicemail Profiles on Cisco Unified PresenceYou must create voicemail profiles before you can add Cisco Unified Personal Communicator licensed usersto profiles.

QUESTION 5Which tool is used to help determine the scale and performance of a Cisco Unified Presence multiclusterdeployment?

A. Presence User ProfileB. Presence Capacity Planning ToolC. Cisco Unified Real Time Monitoring ToolD. Cisco Unified Presence ServiceabilityE. Cisco Unified Serviceability


Explanation/Reference:OK. StudentGuide Volume 3 Page 5-50: The Presence User Profile helps determine the scale and performance of a multi-cluster presence deploymentand the number of users that can be supported.

QUESTION 6Refer to the exhibit. Which Cisco Unified Personal Communicator status has the user selected?

Exhibit:

A. AvailableB. Do Not DisturbC. AwayD. In a MeetingE. Out of Office


Explanation/Reference:OK. Exhibit shows: <person-id> 'mblack' <activities>dnd</activities>dnd = Do Not Disturb

QUESTION 7When configuring a new Cisco Unified Personal Communicator device, which device type should be configuredin Cisco Unified Communications Manager when using Cisco Unified Personal Communicator 8.X?

A. Cisco Unified Personal CommunicatorB. Cisco IP SoftPhoneC. Cisco IP CommunicatorD. Cisco Unified Client Services FrameworkE. It depends on the IP phone that is associated to the Cisco IP SoftPhone



The Cisco Unified Services Framework (CSF) is used for Cisco Unified Personal Communicator version 8.0.When using Cisco Unified Personal Communicator version 7.x, choose Cisco Unified Personal Communicatoras the device type.

QUESTION 8In the Chat feature in Cisco Unified Presence, which protocol is used for communication between clients?

A. XMPPB. XCPC. IRC

D. XCPPE. XMMP


Explanation/Reference:OK. StudentGuide Volume 3 Page 5-5The chat feature is based on the Jabber Extensible Communications Platform (XCP), which uses XMPP as thechat protocol

QUESTION 9In order for Cisco Unified Presence to show the presence status of an IP phone, which two configuration stepsmust be completed in the Cisco Unified Communications Manager server? (Choose two.)

A. Check the Allow Presence Status check box.B. Associate the end device with the user.C. Allow the SIP publish trunk to forward presence status messages.D. Associate the directory number with the user.E. Enable Cisco Unified Personal Communicator Status flag.

Correct Answer: CDSection: Volume 3Explanation

Explanation/Reference:StudentGuide Volume 3 Page 5-81

QUESTION 10Which tool is helpful in obtaining Cisco Unified Personal Communicator log files that can be sent to Cisco TACfor troubleshooting assistance?

A. Cisco Unified RTMTB. Cisco Unified Presence System TroubleshooterC. Cisco Unified Presence ViewerD. Problem Report ToolE. Cisco Unified Personal Communicator Viewer


Explanation/Reference:OK. StudentGuide Volume 3 Page 5-179The Problem Report tool creates a dump on the user desktop, archived with a zip and containing theusername and time stamp in the file name. This file can also be sent to Cisco Technical Assistance Center(TAC) when processing Cisco TAC cases.

QUESTION 11Which troubleshooting tool is used to check and verify the individual modules in the Cisco Unified Presenceserver?

A. Cisco Unified Real Time Monitoring Tool

B. Cisco Unified Presence System TroubleshooterC. Cisco Unified Presence Monitoring ToolD. Cisco Unified Presence Viewer


Explanation/Reference:OK. StudentGuide Volume 3 Page 5-167The System Troubleshooter helps the administrator to check the modules of Cisco Unified Presence

QUESTION 12What should be done after the initial configuration of the Cisco Unified Communications Manager and CiscoUnified Presence integration?

A. Restart the Cisco SIP Proxy Server.B. Restart the Application Listener.C. Restart the Cisco Unified Presence Service.D. Restart the Cisco Unified Communications Manager Services.E. No action is required.


Explanation/Reference:?, AT answer is 'No action is required.".

StudentGuide Volume 3 Page 5-96

After the initial configuration is done, restart the Cisco Unified Presence server before starting the first CiscoUnified Personal Communicator.

Student Guide Volume 3 Page 5-193

After the first setup of Cisco Unified Presence, restart the server

QUESTION 13When integrating Cisco Unified Presence with Microsoft Exchange, which interface is used for communicationbetween the Cisco Unified Presence server and the Microsoft Exchange server?

A. OWAWebDAVB. XMPPC. XML over HTTPD. XCPOWAE. XCPWebDAV


Explanation/Reference:OK. StudentGuide Volume 3 Page 5-35Cisco Unified Presence communicates with the Microsoft Exchange Server using Outlook Web Access (OWA),a Web-Based Distributed Authoring and Versioning (WebDAV) interface that is available on the Microsoft

Exchange Server.

QUESTION 14Refer to the exhibit. In order for the Instant Messaging feature in Cisco Unified Presence to function, whichservice is specific to the feature and required to be activated?

Exhibit:

A. Cisco UP Sync AgentB. Cisco UP XCP Message ArchiverC. Cisco UP XCP Authentication ServiceD. Cisco UP XCP XMPP Federation Connection ManagerE. Cisco UP XCP Text Conference ManagerF. Cisco UP XCP Web Connection Manager


Explanation/Reference:OK. StudentGuide Volume 3 Page 5-9Cisco UP XCP Text Conference Manager:The Cisco Unified Presence XCP Text Conference Manager supports the chat feature. The chat feature allowsusers tocommunicate with each other in online chat rooms.

QUESTION 15An administrator does not want all of the IP phones in the network to have access to the Cisco IP PhoneMessenger service. Which two steps should be taken to prevent the phones from subscribing to that service?(Choose two.)

A. Create an IP phone ACL.B. Enable the Enterprise Subscription option on the service.C. Disable the Enterprise Subscription option on the service.D. Put the service in a separate partition.E. Manually subscribe the desired phones to the service.

Correct Answer: CESection: Volume 3Explanation

Explanation/Reference:OK. StudentGuide Volume 3 Page 5-110If using an enterprise subscription, it is not necessary to add the service manually to an IP phone or deviceprofile. Otherwise you can add the service manually to an IPphone or device profile.

QUESTION 16Which of the following applications collects, distributes, and aggregates user attributes and capabilities?

A. Cisco Unity ConnectionB. Cisco Unified PresenceC. Cisco Unified Communications ManagerD. Cisco Unified Personal Communicator


Explanation/Reference:OK. StudentGuide Volume 3 Page 5-4By definition:Cisco Untfied Presence Collects, aggregates, and distributes user capabilities and attributes so that CiscoUnified Personal Communicator users can see the status of the contacts.

QUESTION 17From which entity does a Cisco Unified Personal Communicator device receive its TFTP server address whenit is integrated with a Cisco Unified Presence Server for failover?

A. Cisco Unified Presence serverB. Cisco Unified Communications Manager TFTP serverC. Device profile in Cisco Unified Communication ManagerD. Manually created upon installation of Cisco Unified Personal CommunicatorE. Cisco Unified Personal Communicator does not use TFTP.


Explanation/Reference:OK. 5-31Cisco Unified Personal Communicator connects to the primary TFTP server (whose address is retrieved fromCisco Unified Presence) at startup.

QUESTION 18What two of the following are considered administrative and database services on a Cisco Unified Presenceserver? (Choose two)

A. Cisco Servicability Reporter B. Cisco Bulk Provisioning Service C. Cisco Database Layer Monitor Service D. Cisco UP Sync Agent E. Cisco AXL Web Service

F. Cisco Unified Presence XCP

Correct Answer: BESection: Volume 3Explanation

Explanation/Reference:Student Guide 5-89

Database and administrative services are the following:

- Cisco AXL Web Service: Activate this service on the first node only. If this service is not activated, it will notbe possible to update Cisco Unified Presence from client-based applications that use AXL.- Cisco Bulk Provisioning Service: Activate this service only on the first node.

QUESTION 19For Cisco Unity Express to send message notifications to external telephony devices, what must beconfigured?

A. Cisco Unity Express must be integrated with an external IMAP client B. The integrated Cisco Unified Communications Manager Express voice-mail solution must be configured for

PSTN access C. Each individual or group must have the notification profile set to forward urgent messages D. The default profile vm-notif-profile needs to be changed to reflect the name of the new notification profile



For Cisco Unity Express to sendmessage notifications to external telephonydevices, such as a cell phone orhome telephone, the integrated Cisco Unified Communications Manager Express voice-mail solutionmust be configured for public switched telephone network (PSTN) access.

QUESTION 20What is the next logical step after configuring the Presence server and CUCM?

A. Set up IPSEC passwordB. AXL configurationC. Create DNS server entryD. Configure the Hostname and IP Address of CUCM



The Cisco Unified Communications Manager publisher is the node that the Cisco Unified Presence server willcommunicate with to receive end-user updates. Configure the Hostname and IP Address of CUCM.

The second step is the AXL configuration. AXL is the application programming interface (API) that CiscoUnified Presence uses to communicate with the Cisco Unified Communications Manager publisher. Enter therequired AXL login infonnation for the Cisco Unified Communications Manager publisher. In this example, the

cucm admin(default name is CCMAdministrator) administrator account is used, because the account has fullaccess rights including AXL.

The third and last step is the IP Security (IPsec) security password, which is used to secure communicationbetween CUCM and CUP. This password must match the security password as configured on the CUCMpublisher.

QUESTION 21If the CUPS does not work after the initial setup, what action should be done?

A. Restart the CUP serverB. Restart the SIP proxy serverC. Restart the Callmanager serviceD.



Cisco Unified Presence does not work:

- After first setup, restart the Cisco Unified Presence server- Check Method and Event routing status.

QUESTION 22After the Cisco Unified Presence server is defined in Cisco Unified communication manager, what is the nextlogical step n the configuration of Cisco Unified Communication Manager?

A. assign capabilities to end usersB. AXL configurationsC. define the CUCM publisherD. Activate CUP servicesE. define CUCM SIP publish trunk



Reference - http://www.voicerivet.com/CCIE/Docs/Pres7/PresDepolyGuide7.pdf

QUESTION 23While attempting to enable the SIP publish trunk in Cisco Unified Presence, it is observed that there is no trunkthat is displayed in the drop-down list Which previous configuration step should be verified?

A. Verify that the trunk has the correct IP address.B. Verify that the trunk has been enabled for SIP Notify.C. Verify that the Cisco Messaging Interface service has been started.D. Verify that the trunk was selected in the Cisco CallManager service parameters.E. Verify that the CUCM service was restarted after configuration.


Explanation/Reference:OK. StudentGuide Volume 3 Page 5-91If no value for the CUCM SIP Publish Trunk parameter appears, verify that the SIP trunk was set in the CiscoCallManager service parameters on Cisco Unified Communications Manager.

QUESTION 24Which four of the following are required to be defined when configuring a SIP trunk to Cisco Unified Presence?(Choose four.)

A. Presence GroupB. Device NameC. LocationD. SIP Trunk Security ProfileE. Device PoolF. Packet Capture ModuleG. SIP ProfileH. DTMF Signal Method

Correct Answer: BDEGSection: Volume 3Explanation

Explanation/Reference:OK.Study Guide Volume 3 Page 5-83

QUESTION 25Which two of the following are functions or operations of Cisco Unified Presence? (Choose two.)

A. full-featured communications platform on a single desktop applicationB. native presence servicesC. collects, distributes, and aggregates user attributes and capabilitiesD. call controlE. standards-based SIP, SIMPLE, and XMPP interfaceF. real-time voice message notification services

Correct Answer: CESection: Volume 3Explanation

Explanation/Reference:OK. Student Guide Volume 3 page 5-4 key component description of Cisco Unified Presence

QUESTION 26Which Cisco Unified Presence operation mode supports the highest number of users for largescale CiscoUnified CVP solutions?

A. SIP ProxyB. Microsoft Office InteroperabilityC. Cisco Unified Presence

D. Cisco Unified CommunicationsE. Microsoft Active Directory



In SIP Proxy mode, CUP provide the core SIP routing capabilities for deployment of large-scale Cisco Unified Customer Voice Portal (CVP)

QUESTION 27Which term is used to define Cisco Unified Presence communications between Cisco Unified Presenceclusters in the same domain?

A. Cisco Unified Presence clusteringB. Cisco Unified Presence interclusteringC. Cisco Unified Presence peeringD. Cisco Unified Presence domain connectorE. Cisco Unified Presence federation


Explanation/Reference:OK.Student Guide Volume 3 page 5-34

QUESTION 28When configuring the Cisco IP Phone Messenger feature, a service URL must be defined. What serveraddress should be configured as the host for the Cisco IP Phone Messenger service?

A. Cisco Unified Communications Manager PublisherB. Cisco Unified Communications TFTP ServerC. Cisco Unified Presence ServerD. Cisco Unified Communications Manager SubscriberE. Cisco Unity Connection



Define the service URL : htttp://CUP.....The URL can include either the IP address of Cisco Unified Presence Server or the hostname.

QUESTION 29When troubleshooting a single Cisco Unified Presence user complaint, which tool is the best one to use to startthe troubleshooting process?

A. Cisco Unified Real Time Monitoring ToolB. Cisco Unified Presence System TroubleshooterC. Cisco Unified Presence Monitoring ToolD. Cisco Unified Presence Viewer


Explanation/Reference:OK. Student Guide Volume 3 Page 5-165 Use the presence viewer to troubleshooter single user issues

QUESTION 30If AES is required on a SIP Trunk Security Profile, which device security mode should be selected duringconfiguration?

A. Digest AuthenticationB. EncryptedC. Non-secureD. NULL/SHAE. Authenticated


Explanation/Reference:OK. Student Guide Volume 3 page 5-81After add SIP Trunk Security Profile the following setting must made:1.....2 In device security mode drop down list select one of the following: - Non secure .... - Authenticated ..... - Encrypted : CUCM provides integrity, authentication and signaling encryption for the trunk. A TLSconnection that uses AES128/SHA opening for signaling.

QUESTION 31What is the next logical step in troubleshooting Cisco Unified Presence and Cisco Unified PersonalCommunicator in a live production environment if the Cisco Unified Presence System Troubleshooter andServer Health Tools do not help resolve the issue?

A. Restart the Cisco Unified Presence server.B. Restart Cisco Unified Communications Manager.C. Enable tracing and use Cisco Unified RTMT to review the traces.D. Uninstall and re-install Cisco Unified Personal Communicator.E. Reset the Presence Gateway.



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