UX Environmental Antipatterns
-
Upload
stojakovic -
Category
Design
-
view
260 -
download
1
description
Transcript of UX Environmental Antipatterns
it’s not you.it’s your antipattern.
Fran Diamond
Edward Stojakovic
@frandiam
@estojakovic
#antipatterns
@midwestUX
agenda why patterns
What are patterns?
Why do we use them?
what are antipatterns?
So then, what are antipatterns?
UX antipatterns
5 UX environment antipatterns
2
3
whypatterns
4
PATTERNS IN OUR DAILY LIVES
Fractals Pattern Libraries
5
Applied Patterns
Myers-Briggs
Fran is INTJ
Ed is ENTJ
Christopher Alexander
“A Pattern Language”
6
Credit: Visit Hillborough | http://flic.kr/p/4YHsbe
An architectural pattern
A typical
interface
design
pattern
http://ui-patterns.com/patterns/ProductPage
...but thenwhat are“antipatterns”
9
ANTIPATTERNS
narrowly broadly
10
Design / Architecture Human Behavior / Worklife
What you
care about
What you can
affect
applied antipatterns
difficult person… supporting structure
11
always startswith good intentions
software industry
Costs applied to project failures
other industries
Communications
Finance
Technology
Personnel
Work Environments
12
Why it matters to UXcan be really tricky
We are less mature industry
Separate our contribution from environment
13
14
finding antipatterns
1. research
2. personal experience
3. interviews
4. identification
5. survey confirmation
6. review / summary
a template<antipattern name>
1. Central Concept
2. Dysfunction
3. Vignette
4. Explanation
5. Band-aid
6. Self-repair
7. Refactoring
8. Observations
9. identification
15
5 UX environmentantipatterns
16
17
Narcissus Analysis Team consults a narrow set of
standards and/or competitor’s
work to address project needs
without looking to outside
frameworks or consumer input
Credit: Cea | http://flic.kr/p/bV3oG2
20
Re-set the objectives to be more than
simply meet standards
Don’t assume that competitors set the
standards
Consider heuristics as baseline but not
the end of the analysis
Involve consumers in analysis
> Narcissus Analysis
21
Process ClashFriction arises when advocates
of different processes must
work together without a
proven hybrid process
24
Re-training & cross-training to develop a
“third way” process to incorporate best of
both worlds.
Communication & straightforward
acknowledgement of different
approaches to make decisions more
transparent and help both sides feel their
approach is being heard and used.
Accept different teams bring value
> Process Clash
25
Fairness Doctrine Blind obsession with fairness
and uniformity in
management becomes an
excuse for not dealing with
difficult or problematic people
27
28
There will always be poor performers--
deal with problems directly and
quickly.
Teams often do not have inherent
power or authority to remove
ineffective members; they need
management support to do so.
> Fairness Doctrine
29
KioskCityData/document sharing is key
to a team’s work but given the
plethora of ways to share
documents creates confusion
and lack of adoption.
32
Allow each project and new team
member as a chance to determine how
best to share documents.
Focus on deliverables rather than interim
work.
Even though project is over, capture all
documents in a common place
Kiosk City
33
Moral Hazard Insulating a decision-maker
from the consequences of
their decision
Moral HazardIt’s not a problem, it’s a policy!
36
Know who is responsible and who
is accountable
Beware the morally compromised
leader
CYA or see-ya
> Moral Hazard
summary
+
Maybe it is the environment
Empathy wins
-
Maybe it is you!
We don’t always have control
37
We’d love to hear from you
#antipatterns
contact
Leo Burnett Chicago email twitter
38
fran.diamond
@leoburnett.com
edward.stojakovic
@leoburnett.com
@frandiam
@estojakovic