UTM AIRASIA FLYING HIGH FROM · Location : RedQ, AirAsia Headquarters, KLIA2 Sepang, Selangor. ......
Transcript of UTM AIRASIA FLYING HIGH FROM · Location : RedQ, AirAsia Headquarters, KLIA2 Sepang, Selangor. ......
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FLYING HIGH FROM
#flyinghighfromutmtoairasia
UTM AIRASIA
mohd faizal abd jalal13 aug. - 19 oct. 2018 (attachment period)
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Introduction
#flyinghighfromutmtoairasia
Staff Name : Mohd Faizal Bin HJ Abd Jalal Current Office: Office of Corporate Affairs, UTM Johor Bahru.
Length of Service : 9 years
Program Name : Industrial Attachment Program at RedQ, AirAsia Berhad.
Attachment Duration : 13 Aug. 2018 - 19 Oct. 2018 [10 weeks]
Location : RedQ, AirAsia Headquarters, KLIA2 Sepang, Selangor.
[Communication Dept., AirAsia Malaysia]Area to Observe : Branding, Customer Service,
Corporate Event.
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Introduction
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RedQ
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Introduction
#flyinghighfromutmtoairasia
The Atrium, RedQ
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Introduction
#flyinghighfromutmtoairasia
With the team
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Focus Area
#flyinghighfromutmtoairasia
BRANDING
CUSTOMER SERVICE
DIGITALISATION
EVENT MANAGEMENT
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#flyinghighfromutmtoairasia
WHY ?
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#flyinghighfromutmtoairasia
Why?
diversity
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#flyinghighfromutmtoairasia
RedQ : AirAsia Redquarters
- Video.- gambar.
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ACTIVITIES
#flyinghighfromutmtoairasia
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Activities Involved
#flyinghighfromutmtoairasia
i. FACES received certificate from
MBOR.
ii. Minister visit to RedQ - YB Syed
Saddiq
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Activities Involved
#flyinghighfromutmtoairasia
Launch of Child Care Centre @ RedQ by
Deputy Prime Minister
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Activities Involved
#flyinghighfromutmtoairasia
travel360.com partners with
Yellow House & DBKL
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Activities Involved
#flyinghighfromutmtoairasia
Inaugural Flight JHB - IPH
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Activities Involved - Water salute
#flyinghighfromutmtoairasia
Inaugural Flight JHB - IPH
video
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Activities Involved
#flyinghighfromutmtoairasia
Allstars Do Good: Jakarta
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Activities Involved
#flyinghighfromutmtoairasia
#Anak-anakMalaysiaWalk
M’sia Healthcare Travel Council x Airasia Indonesia
Signing Ceremony
i. FACES received certificate from MBOR.ii. Minister visit to RedQ - YB Syed Saddiq
Site Recce & Meeting with MAHB
Launch of Child Care Centre @ RedQ by
Deputy Prime Minister
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Activities Involved
#flyinghighfromutmtoairasia
Free Tree Society visit & cheque presentation
Inaugural Flight JHB - IPH
Mars Wrigley Confectionery Visit to AirAsia REDQ
travel360.com partners with Yellow House & DBKL
Allstars Do Good: Indonesia
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Focus Area
#flyinghighfromutmtoairasia
BRANDING
CUSTOMER SERVICE
DIGITALISATION
EVENT MANAGEMENT
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BRANDING
#flyinghighfromutmtoairasia
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Branding, by definition, is a marketing practice in which a company creates a name, symbol or design that is easily identifiable as belonging to the company. ...
Your brand is built to be a true representation of who you are as a business, and how you wish to be perceived.
#flyinghighfromutmtoairasia
Branding
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#flyinghighfromutmtoairasia
Branding
NOW EVERYONE CAN FLY XTRA LONG
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Branding
#flyinghighfromutmtoairasia
Verses
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Branding
#flyinghighfromutmtoairasia
International platform
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Branding
#flyinghighfromutmtoairasia
Fun working environment
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Branding - UTM LOGO
#flyinghighfromutmtoairasia
http://brand.utm.my
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CUSTOMERHAPPINESS
#flyinghighfromutmtoairasia
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Customer Happiness
#flyinghighfromutmtoairasia
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Customer Happiness
#flyinghighfromutmtoairasia
Hi! My name AVA
New Chatbot
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Customer Happiness
#flyinghighfromutmtoairasia
10 Things To Know About Zappos’ Customer Service1. Easy-to-find contact info2. Unlimited call times3. Friendly, solution-oriented representatives4. No phone tree5. No scripts6. 24/7 Customer Service7. Empowered to help8. 365-day return policy �9. Free shipping and returns10. No up-selling
Result: long term relationship, trust
Learn from Zappos
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CORPORATE EVENT
#flyinghighfromutmtoairasia
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Corporate Event
#flyinghighfromutmtoairasia
➔ Do things differently.➔ Less protocol.➔ Make it simple but
impactful.➔ Media ambassador.➔ No handphone during
event (team organiser).
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Corporate Event
#flyinghighfromutmtoairasia
Corporate souvenir Group photo
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Corporate Event
#flyinghighfromutmtoairasia
DPM visit to RedQ DPM visit to RedQ
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DIGITALISATION
#flyinghighfromutmtoairasia
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ID Card
#flyinghighfromutmtoairasia
Used as access card and daily allowance (to buy F&B)
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Workplace / WorkChat
#flyinghighfromutmtoairasia
Internal communication platform
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Chromebook
#flyinghighfromutmtoairasia
Reduce IT expenses
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G-Suite
#flyinghighfromutmtoairasia
Office tools
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TAKE AWAY MESSAGE
#flyinghighfromutmtoairasia
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Take Away Messages [1-6]
#flyinghighfromutmtoairasia
• Get experience inter-department / on-the-job training (related job)• Respect others and support each other. (speak English)• Do things differently.• Everyone is unique and we have our own ability.• The challenge things in life is to DO things that you have planned.• Dare to dream and take a steps on what you have dream of.
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Take Away Messages [7-12]
#flyinghighfromutmtoairasia
• There no other enemy in life but you, yourself.• Instead doing team building / family day, do community service.• If you are the boss, listen to your subordinate.• If you are given opportunity, explore more.• If you had a chance, grab it.• Whatever you do, keep up-to-date (eg. Nokia & Kodak)
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Greet New Member
#flyinghighfromutmtoairasia
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GALLERY
#flyinghighfromutmtoairasia
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#flyinghighfromutmtoairasia
Gallery
Lunch with the AllstarsWeekly meeting/update with the team
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#flyinghighfromutmtoairasia
Gallery
Tony’s workplaceMini community service at Free Tree Society, Bangsar
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#flyinghighfromutmtoairasia
Gallery
One of the pantryDining area
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#flyinghighfromutmtoairasia
Gallery
Variety of stalls and menuPresentation of the lunch set
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#flyinghighfromutmtoairasia
Gallery
Sustainable ProjectDecorate & named the meeting room base on AirAsia destination
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#flyinghighfromutmtoairasia
Gallery
Recreational area (Roof top )Visitors from UTM