Utilities & Energy · Compliance & Audit Officer, Univ. of CA; Lynda Hilliard, Deputy Compliance...
Transcript of Utilities & Energy · Compliance & Audit Officer, Univ. of CA; Lynda Hilliard, Deputy Compliance...
This industry-specific conference focuses on bringing more in-depth discussion and education to those working in the utilities and energy industries. In these highly regulated industries, compliance topics can be specific and focused on areas that are not always addressed at the all–industry level. This conference offers attendees the opportunity to discuss these specific content areas in more detail while sharing and exchanging ideas with others facing the same regulations.
Utilities & EnergyCompliance & Ethics ConferenceFebruary 26—29, 2012 | Houston, TexasThe Westin Galleria Houston
www.utilitiesenergycompliance.org
+1 952 933 4977 or 888 277 4977 | www.utilitiesenergycompliance.org2
Program at a GlanceSunday, february 26
8:00 am – 5:00 pm Registration Open
9:00 am – 12:00 pm pre-conference (includes 15 min break)
P1 Compliance Program: Metric Considerations / Sheryl Vacca, SVP/Chief Compliance & Audit Officer, Univ. of CA; Lynda Hilliard, Deputy Compliance Officer, Univ. of CA
P2 Linking Risk and Compliance: Why Risk Management Should Be a Key Component of a Compliance Program / Jana Utter, Director, Corporate Compliance & Risk Mgmt., MISO; Lori Spence, Deputy General Counsel, MISO
12:00 pm – 1:30 pm Lunch (on your own)
1:30 – 4:30 pm
P3 Nuts & Bolts of Overseeing a Periodic Compliance Assessment / Peter C. Anderson, Partner, Anderson Terpening PLLC; William F. Hederman, Director, Regulatory Compliance, Energy and Resources, Deloitte & Touche LLP; Bryan Manges, Manager, Enterprise Compliance, Piedmont Natural Gas; Allen Stewart, Managing Director, Ethics & Compliance, Duke Energy
P4 How to Build a Comprehensive Risk Assessment Process in the New Era of Enforcement / Ryan Morgan, Anti Corruption Specialist, WorldCompliance; Michael Volkov, Partner, Mayer Brown LLP
4:30 – 5:30 pm Opening Reception
Monday, february 27
7:30 am – 4:30 pm Registration Open
7:30 – 8:30 am Continental Breakfast
8:30 – 9:30 am General Session 1: Sustaining a Culture of Trust and Integrity in Challenging Times / Duane C. Woods, Sr. VP, Waste Management
9:30 – 10:30 am General Session 2: The Ethics of Business Continuity Planning / Shane Creel, Dir., Risk Mgmt. & Sustainability, Texas A & M Univ.—Kingsville
10:30 – 11:00 am Networking Break
11:00 am – 12:00 pm 101 The Federal Sentencing Guidelines in Today’s Compliance World / John R. Steer, (Retired) Vice Chair, U.S. Sentencing Commission
102 Getting Your Boss to Pay Attention / James Lukaszewski, President, Lukaszewski Group Division
12:00 – 12:45 pm Networking Lunch
12:45 – 1:45 pm 201 How Social Media Compliance Can Grow Your Business / Sarah Carter, VP, Actiance, Inc.
202 Benchmarking & Efficiency / Bob Conlin, SVP of Business Strategy, EthicsPoint; Michael Scheller, Director, PWC
1:45 – 2:15 pm Networking Break
2:15 – 3:15 pm301 Emerging Compliance Issues for Overseas Operations / Eric Morehead, Sr. Compliance Counsel, Corpedia Corp.; Ryan McConnell, Partner, Haynes & Boone
302 NERC Rules Changes: Implications for Participants in Regional Entity Enforcement Actions / Susan J. Court, Principal, SJC Energy Consultants, LLC
3:15 – 3:30 pm Networking Break
3:30 – 4:30 pm401 Information Governance: The Fourth Dimension / Deborah H. Juhnke, Director, Information Management Consulting, Husch Blackwell LLP; Brandon M. Barkhuff, Assistant General Counsel, NV Energy
402 NERC Compliance in Practice / Andrew Gallo, Director, Reliabilty Compliance, Austin Energy
4:30 – 6:00 pm “Center Court” Networking Reception Sponsored by Ethics Point
TueSday, february 28
7:30 am – 4:30 pm Registration Open
7:30 – 8:30 am Continental Breakfast
8:30 – 9:30 am General Session 3: Building Meaningful Incentives Into Your Compliance & Ethics Program / Daniel Roach, VP Compliance & Audit, Dignity Health
9:30 – 10:30 am General Session 4: Compliance Considerations When the World Is Watching / Janet McQuaid, Partner, Fulbright & Jaworski LLP
10:30 – 11:00 am Networking Break
11:00 am – 12:00 pm 501 Compliance is Not Enough: Changing Daily Behaviors to Create a Welcoming Workplace Culture / Stephen M. Paskoff, President and CEO, ELI, Inc.
502 TBA
12:00 – 12:45 pm Networking Lunch
12:45 – 1:45 pm601 The Impact and Challenges of the Dodd Frank/Conflict Minerals Provision on the Energy Sector / Charles A. Riepenhoff, Jr., Managing Director, KPMG LLP
602 You Are a Monopoly: Why Care about Effective Customer Service? / Jack Matens, Director of Human Resource Services, Russ Blakely & Associates
1:45 – 2:00 pm Networking Break
2:00 – 3:00 pm701 Cutting-Edge Compliance Training & Communications / Courtney McBurney, Compliance Officer, GE Energy Management
702 The Human Factor: Strategies for Addresssing Human Error in Utility Compliance Programs / Mary-James Young, Sr. Compliance and Regulatory Counsel, Vectren Corporation
3:00 – 3:15 pm Networking Break
3:15 –4:15 pm 801 Compliance Convergence: The New Normal / Thomas Fox, Principal, tomfoxlaw.com
802 Beyond the Third-Party Due Diligence Report / Scott A. Lane, Principal & CEO, The Red Flag Group
WedneSday, february 29
8:00 am – 12:00 pm Registration Open
9:00 am – 12:00 pm post-conference (includes 15 min break)
W1 Driving Compliance & Ethics Program Effectiveness / J. Christopher Couch, Senior Director, Corporate Executive Board
W2 Sustaining Cyber Security Compliance with NERC CIP Standards, NEI 08-09 and NIST Smart Grid Guidelines, Today and Tomorrow / Anna Wang, Sr. Cyber Security Consultant, Burns & McDonnell
1:30 – 2:00 pm CCEP® Exam Check-In*
2:00 – 4:00 pm CCEP® Exam*
/ *CCEP Exam is optional and requires advance registration and payment separate from the conference registrationnote: agenda subject to change
Sunday, february 26, 2012
8:00 am – 5:00 pm
Registration Open
Pre-ConferenCe AM SeSSionS9:00 am – 12:00 pm (includes 15 min break)
P1: Compliance Program: Metric ConsiderationsSheryl Vacca, CHC-F, CHPC, CHRC, CCEP SVP/Chief Compliance & Audit Officer, University of California
Lynda Hilliard, MBA, RN, CHC, CCEP Deputy Compliance Officer, University of California
• Discuss variables which influence the development of Compliance Program metrics
• Discuss with peers different methods of using metrics to establish ROI
• Develop at least 1 tool for use in any setting
P2: Linking Risk and Compliance: Why Risk Management Should Be a Key Component of a Compliance Program
Jana Utter, CCEP Director, Corporate Compliance & Risk Management, MISO
Lori Spence Deputy General Counsel, MISO
• Applying risk management to corporate compliance — Wait! I’m the CCO not the CRO, isn’t risk assessment something for the Chief Risk Officer to manage?
• Strong business processes leads to a strong Compliance Program, assessing risk is key to prioritizing resources: How do process, risk, and compliance effectively integrate?
• An effective compliance program includes an effective risk management program — How are both effectively accomplished?
12:00 – 1:30 pm
Lunch (on your own)
Pre-ConferenCe PM SeSSionS1:30 – 4:30 pm (includes 15 min break)
P3: Nuts & Bolts of Overseeing a Periodic Compliance Assessment
Peter C. Anderson, JD, CCEP Partner, Anderson Terpening PLLC
William F. Hederman Director, Regulatory Compliance, Energy and Resources, Deloitte & Touche LLP
Bryan Manges, CPA Manager, Enterprise Compliance, Piedmont Natural Gas
Allen Stewart Managing Director, Ethics & Compliance, Duke Energy
• Legal and policy background on “effectiveness” criteria and the role of periodic assessments
• In-depth discussion of periodic assessments in the real world: “Best practices, common challenges & lessons learned”
P4: How to Build a Comprehensive Risk Assessment Process in the New Era of Enforcement
Ryan Morgan, AML/CA, CCEP Anti Corruption Specialist, WorldCompliance
Michael Volkov, JD Partner, Mayer Brown LLP
• Beyond FCPA: Keys to structuring a global anti corruption program
• Global Risk Assessment: What is the foundation to a successful strategy?
• Enforcement Trends: What new regulations will have the most affect on your business in 2012?
4:30 – 5:30 pm
Opening Reception
Monday, february 27, 2012
7:30 am – 4:30 pm
Registration Open
7:30 – 8:30 am Continental Breakfast
8:30 – 9:30 am
General Session 1: Sustaining a Culture of Trust and Integrity in Challenging Times
Duane C. Woods Senior Vice President, Waste Management
• Are you seeing increased compliance or integrity issues in your workforce?
• Are you struggling to identify incentives and metrics that drive performance but also maintain integrity and trust?
• What safeguards and strategies can uncover underlying ethics and compliance problems in your workforce?
9:30 – 10:30 am
General Session 2: The Ethics of Business Continuity Planning
Shane Creel, Ph.D., CCEP Director, Risk Management & Sustainability, Texas A&M University — Kingsville
• Back to business: planning for disaster
• The benefits of desktop procedures
• Disaster recovery: chaotic ethical decisions
10:30 – 11:00 am
Networking Break
+1 952 933 4977 or 888 277 4977 | www.utilitiesenergycompliance.org 3
Agenda
11:00 am – 12:00 pm
ConCurrent BreAkout SeSSionS101: The Federal Sentencing Guidelines in Today’s Compliance World
John R. Steer, JD (Retired) Vice Chair, U.S. Sentencing Commission
• The federal sentencing guidelines for organizations have been developed and amended over a 20-year period; Here are the highlights
• The guidelines are relevant today as a compliance program model to help businesses avoid trouble and add value
• Recent US Sentencing Commisssion data and current policy issues illustrate a dynamic enforcement and policymaking environment
102: Getting Your Boss to Pay AttentionJames Lukaszewski, ABC, APR, Fellow PRSA President, Lukaszewski Group Division
• How to build your personal and professional influence, respect, and impact
• How to give advice from a management perspective
• Learn the seven powerful disciplines of the trusted strategic advisor
12:00 – 12:45 pm
Networking Lunch
12:45 – 1:45 pm
ConCurrent BreAkout SeSSionS201: How Social Media Compliance Can Grow Your Business
Sarah Carter VP, Actiance, Inc.
• How social media compliance can deliver return on engagement
• How social media issues go beyond data leakage
• How controlling and archiving content can lead to an increase in business
202: Benchmarking & EfficiencyBob Conlin Senior Vice President of Business Strategy, EthicsPoint
Michael Scheller Director, PriceWaterhouse Coopers, LLP
• Demonstrate how efficiency and compliance programs work together by providing increased insight from the data you already collect
• Show how benchmarking can strengthen compliance programs and identify costly waste in the business
• Design compliance programs that fund themselves by taking advantage of ongoing analysis
1:45 – 2:15 pm
Networking Break
2:15 – 3:15 pm
ConCurrent BreAkout SeSSionS301: Emerging Compliance Issues for Overseas Operations
Eric Morehead Sr. Compliance Counsel, Corpedia Corp.
Ryan McConnell Partner, Haynes & Boone
• Overseas compliance issues from the front lines
• Listen to perspectives from those who have been on both sides of the table
• Hear what these experts believe “the next big thing” in overseas compliance might be
302: NERC Rules Changes: Implications for Participants in Regional Entity Enforcement Actions
Susan J. Court, JD Principal, SJC Energy Consultants, LLC
• NERC (proposed) rules changes significantly contemplate significant expansion of third parties in regional reliability enforcement proceedings.
• Entities affected cover the entire chain of activity from notices of possible violations to submissions of Notices of Penalty to FERC.
• Affected entities must understand the implications of these changes to be prepared for meaningful participation in regional enforcement actions.
3:15 – 3:30 pm
Networking Break
3:30 – 4:30 pm
ConCurrent BreAkout SeSSionS401: Information Governance: The Fourth Dimension
Deborah H. Juhnke, CRM Director, Information Management Consulting, Husch Blackwell LLP
Brandon M. Barkhuff, JD Assistant General Counsel, NV Energy
• Learn about the three key foundational elements of a compliant information governance program
• Find out how one large utility company overcame inertia to develop their program
• Understand why tackling information governance is an imperative… that things will not get better with time and search technology is not the answer
402: NERC Compliance in PracticeAndrew Gallo, JD, CCEP Director, Reliability Compliance, Austin Energy
• Assistance in creating an Internal Compliance Program
• Practical advice for how to handle a NERC compliance audit — before, during and after the audit
• Practical advice on how to negotiate a settlement with a Regional Entity
+1 952 933 4977 or 888 277 4977 | www.utilitiesenergycompliance.org4
Agenda
4:30 – 6:00 pm
“Center Court” Networking Reception Sponsored by EthicsPoint
TueSday, february 28, 2012
7:30 am – 4:30 pm
Registration Open
7:30 – 8:30 am Continental Breakfast
8:30 – 9:30 am
General Session 3: Building Meaningful Incentives Into Your Compliance & Ethics Program
Daniel Roach, JD VP Compliance & Audit, Dignity Health
• Why incentives?
• Creating meaningful incentives
• Selling incentives to your board and management
9:30 – 10:30 am
General Session 4: Compliance Considerations When the World is Watching
Janet McQuaid Partner, Fulbright & Jaworski LLP
• Shale plays and hydraulic fracturing, East and West
• Developments in environmental laws and regulations
• Enforcement and litigation trends
10:30 – 11:00 am
Networking Break
11:00 am – 12:00 pm
ConCurrent BreAkout SeSSionS501: Compliance is Not Enough: Changing Daily Behaviors to Create a Welcoming Workplace Culture
Stephen M. Paskoff, Esq. President and CEO, ELI, Inc.
• Participants will be given specific skills and tools that are necessary for integrating key behaviors into the utility/energy workplace on a daily basis
• Participants will be interactively taught how to build a framework for development, reinforcement and consistent follow-up for effective compliance training
• Participants will learn how the presented simple yet specific behaviors lead to compliance but also a more efficient, effective and civil workplace
502: TBA
12:00 – 12:45 pm
Networking Lunch
12:45 – 1:45 pm
ConCurrent BreAkout SeSSionS601: The Impact and Challenges of the Dodd Frank/Conflict Minerals Provision on the Energy Sector
Charles A. Riepenhoff, Jr. Managing Director, KPMG LLP
• Recent developments on Dodd-Frank/Conflict minerals Section 1502 in the Energy industry
• Learn how to determine if your company is impacted
• Key components of an effective compliance program around this new legislation
602: You Are a Monopoly: Why Care About Effective Customer Service?
Jack Matens, MS, MBTI, CCEP Director of Human Resource Services, Russ Blakely & Associates
• Understanding the “drivers” of exceptional customer service: your mission, your values, your culture and your customer expectations
• Apply appropriate behaviors in handling discontent customers — of all generations — in person, over the phone, mail, e-mail and social media
• Examine key procedures and behaviors that insure exceptional customer service
1:45 – 2:00 pm
Networking Break
2:00 – 3:00 pm
ConCurrent BreAkout SeSSionS701: Cutting-Edge Compliance Training & Communications
Courtney McBurney, JD Compliance Officer, GE Energy Management
• Revamp your compliance communications
• Learn how to reach key groups
• Be aware of privilege and other legal concerns
702: The Human Factor: Strategies for Addressing Human Error in Utility Compliance Programs
Mary-James Young, JD, LLM Senior Compliance and Regulatory Counsel, Vectren Corporation
• Understand human factor/human error in a compliance context
• Learn strategies for proactively addressing the human factor
• Apply human factor/human error concepts in utility operations
3:00 – 3:15 pm
Networking Break
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Agenda
3:15 – 4:15 pm
ConCurrent BreAkout SeSSionS801: Compliance Convergence: The New Normal
Thomas Fox Principal, tomfoxlaw.com
• Compliance Convergence — the New Normal
• Compliance Convergence — an opportunity for greater compliance efficiency
• Compliance Convergence — how the New World Compliance Order affects your business overseas
802: Beyond the Third-Party Due Diligence ReportScott A. Lane, LLB, LLMB, Info Tech Principal & CEO, The Red Flag Group
• Beyond due diligence
• Ongoing monitoring of third parties
• Third party compliance
WedneSday, february 29, 2012
8:00 am – 12:00 pm
Registration Open
9:00 am – 12:00 pm
PoSt-ConferenCe SeSSionSW1: Driving Compliance & Ethics Program Effectiveness
J. Christopher Couch Senior Director, Corporate Executive Board
• Learn how your function’s staffing, spending, risk prioritization, and activities stack up to your peers
• Understand how other C&E officers are measuring their program effectiveness
• Identify where you can make strategic cuts in training
W2: Sustaining Cyber Security Compliance with NERC CIP Standards, NEI 08–09 and NIST Smart Grid Guidelines, Today and Tomorrow
Anna Wang Senior Cyber Security Consultant, Burns & McDonnell
• NERC CIP Standards, NEI 08-09 and NIST Smart Grid cyber security compliance
• Investment in human capital
• Culture of change to sustain continuous compliance
1:30 – 2:00 pm
CCEP® Exam Check-In*
2:00 – 4:00 pm
CCEP® Exam*
Meet these exhibitors
thank You ConferenCe sponsors
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Agenda
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* CCEP® Exam is optional and requires advance registration and payment separate from the conference registration.
GOLD SPONSOR
SILVER SPONSOR
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What to Do in Houston
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There’s never been a tougher or better time to be a part of the compliance and ethics profession. Budgets are tight, governments around the world are looking to add new regulations, public trust in business is low, and employees are tempted to cut corners.
As a Certified Compliance and Ethics Professional (CCEP)® you’ll be able to demonstrate your ability to meet the challenges of these times and have the knowledge you need to help move your program and your career forward.
To learn more about what it takes to earn the CCEP® designation, visit www.corporatecompliance.org/ccep. There you’ll also see the many benefits of joining more than 800 compliance professionals who have already taken this critical career step.
regiStrAtionUtilities & Energy Compliance & Ethics Conference | February 26—29, 2012
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regiStrAtionUtilities & Energy Compliance & Ethics Conference | February 26—29, 2012
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Pre-Conference Session Sunday Afternoon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $125
Post-Conference Session Wednesday. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $125
Conference Binder† (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$45
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FAX: +1 952 988 0146 (including billing information)
QUESTIONS? Call +1 952 933 4977 or 888 277 4977 (U.S. & Canada) or e-mail [email protected]
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† Binder may be purchased by registered conference attendees for pre-sale only.
CONFERENCE & HOTEL ACCOMMODATIONS
The Westin Galleria Houston 5060 West Alabama Houston, TX 77056 USA (P) +1 713 960 6505 (F) +1 713 960 6549 (W) www.westin.com/houstongalleria
Reservations can be made online at www.starwoodmeeting.com/Book/SCB24 or by calling the hotel directly at +1 888 627 8514. When making your reservations, please indicate that you are a participant of the Utilities & Energy Compliance & Ethics Conference and provide our Group Code: SCB24 to receive the special group rate of $159.00 plus applicable state and local taxes (currently 17% but subject to change). This rate is good until February 12, 2012 or until the group block is sold out, whichever comes first. Reservations received after this date or after the group block is filled will be accepted on space and rate availability. Hotel accommodations are not included in your conference registration fee.
Special Needs/Concerns: Prior to your arrival, please call SCCE at +1 952 933 4977 if you have a special need and require accommodation to participate in the Utilities & Energy Compliance & Ethics Conference.
Conference Prerequisites: None.
CCEP® Exam Information: To register, click on the CCEP® Examination Application link on the SCCE Utilities & Energy Compliance & Ethics Conference website at www.utilitiesenergycompliance.org. Please note that you must register for the CCEP® exam separately from the conference. Submit the application and fee ($250 SCCE members or $350 non-members) to the testing agency by February 1, 2012.
Exam Location: The Westin Galleria Houston, Houston, TX Exam Date & Time: Wednesday, February 29, 2012, 2:00–4:00 pm
Questions? Contact the SCCE Certification Coordinator at +1 952 933 4977 or 888 277 4977 (toll-free US/Canada) or email [email protected].
PAYMENT TERMS
Checks are payable to SCCE. Credit cards accepted: American Express, Diners Club, MasterCard, or Visa. SCCE will charge your credit card the correct amount should your total be miscalculated.
Group Discounts: 5 or more: $50 discount for each registrant 10 or more: $100 discount for each registrant
Discounts take effect the day a group reaches the discount number of registrants. Please send registration forms together to ensure the discount is applied. A separate registration form is required for each registrant. Note the discounts will not be applied retroactively if more registrants are added at a later date, but new registrants will receive the group discount.
Tax Deductibility: All expenses incurred to maintain or improve skills in your profession may be tax deductible; including tuition, travel, lodging and meals. Please consult your tax advisor (Federal tax ID # 23-2882664).
Cancellations and Substitutions: No refunds will be given for no-shows or cancellations. You may send a substitute or receive a conference credit. If you have questions, please call SCCE at +1 952 933 4977 or 888 277 4977. Additional charges may apply. Cancellation by telephone is NOT valid. Please fax written cancellations to +1 952 988 0146 or email [email protected].
SCCE Is Going Green: SCCE conference attendees will NOT automatically receive conference binders. Attendees will receive electronic access to course materials prior to the conference as well as a CD on-site with all the conference materials. If you would like to purchase the binders for $45, please check “Conference Binder” on your registration form.
CONTINUING EDUCATION CREDITSSCCE is in the process of applying for additional credits. If you do not see information on your specific accreditation listed, please contact us at +1 952 933 4977 or 888 277 4977, as we would like the opportunity to offer it.
CLE: The Society of Corporate Compliance and Ethics/Health Care Compliance Association is a State Bar of California Approved MCLE provider, a Rhode Island Accredited Provider, and a Texas Accredited Sponsor. This conference is worth an approximate maximum of 20.25 clock hours of credit. All CLE credits will be awarded based on individual attendance. SCCE may apply to additional State Boards of Legal Education.
Compliance Certification Board (CCB): Certified in Healthcare Compliance (CHC)®, Certified Compliance & Ethics Professional (CCEP)®, Certified in Healthcare Research Compliance (CHRC)®, Certified in Healthcare Privacy Compliance (CHPC)®: CCB has awarded a maximum of 24.3 CEUs (based on a 50-minute hour) for these accreditations in the following subject areas: Application of management Practices for the Compliance Professional; Application of Personal and Business Ethics in Compliance; Written Compliance Policies and Procedures; Designation of Compliance Officers and Committees; Compliance Training and Education; Communication and Reporting Mechanisms in Compliance; Enforcement of Compliance Standards and Discipline; Auditing and Monitoring for Compliance; Response to Compliance Violations and Corrective Actions; and Complying with Government Regulations.
NASBA/CPE: The Society of Corporate Compliance and Ethics/Health Care Compliance Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE sponsors, Sponsor Identification No: 105638. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit and may not accept one-half credits. To verify if your state board of accountancy has adopted one-half credits, please visit our website at www.hcca-info.org/accountancycredits. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN 37219-2417. Website: www.nasba.org. A recommended maximum of 24.0 credits based on a 50-minute hour will be granted for the entire learning activity. This program addresses topics that are of a current concern in the compliance environment. This is an update, group-live activity. For more information regarding administrative policies such as complaints or refunds, call the HCCA at +1 888 580 8373 or 952 988 0141.
NO AUDIO OR VIDEO RECORDING OF SCCE CONFERENCES IS ALLOWED.
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Utilities & EnergyCompliance & Ethics ConferenceFebruary 26—29, 2012 | Houston, Texas
www.utilitiesenergycompliance.org