Team Leader Facilities II

Date Revised: 10/03/2017

JOB DESCRIPTION

Job title: Team Leader Facilities II

Job Category: Non-Exempt

PCLS: 70074

Salary Grade: C

Summary

Incumbents in the Team Leader Facilities series train and supervise the Facilities Service Representatives while coordinating and directing the activities of an assigned area. Incumbents perform direct labor cleaning and maintenance duties as well as personnel assignment, training and management, quality assurance, and inventory control.

Distinguishing Characteristics

The Team Leader Facilities II is distinguished from the Team Leader Facilities III in that incumbents in the II level are the “team lead” in an area overseen by the Team Leader Facilities III.

Reporting and Supervisory Responsibilities

The Team Leader Facilities II may report to a Manager. This classification is responsible to train and guide the Facilities Service Representatives.

Typical Functions

1. Ensures both the cleaning and maintenance of internal and external assigned facilities. 2. Maintains inventory of supplies and makes or recommends purchases to meet the needs of the

area.3. Organizes and conducts cluster meetings.4. Participates in hiring, training, work allocation, and quality assurance.5. Trains and informs employees on new work methods and procedures, safety regulations, work

policies, codes, and standards.6. Conducts building audits and inspections to evaluate time management practices and ensure

that the quality of work consistently meets established procedures, safety regulations, and control standards.

7. Organizes and coordinates building workloads and implements core and specialty cleaning practices.

8. Coordinates all events and major/minor projects, including deep cleaning without interfering with residents or occupants of the space.

9. Assists in the annual budget planning process and regularly monitors expenditures.10. Performs direct labor cleaning and maintenance duties as a working member of the department.

1

Team Leader Facilities II

Date Revised: 10/03/2017

JOB DESCRIPTION

11. Enforces proper care in the use and maintenance of equipment and supplies.12. Promotes continuous improvement of workplace safety and environmental practices.13. Promotes personal safety of crewmembers by monitoring, evaluating, and enforcing safe

behaviors.14. Provides quality customer service to building occupants.15. Performs miscellaneous job-related duties as assigned.

Knowledge, Skills, and Abilities

1. Knowledge of cleaning equipment, products, techniques, and standards.2. Knowledge of hazardous materials coupled with the ability to handle them effectively.3. Ability to identify maintenance problems that need the attention of repair personnel.4. Knowledge of building safety codes and regulations.5. Knowledge of management skills and supervisory theories.6. Knowledge of the rules and policies of the facilities maintenance department.7. Ability to direct and train staff, including organizing, prioritizing, and scheduling work

assignments.8. Ability to foster a cooperative work environment.9. Knowledge of employee development and performance management skills.10. Basic computer skills.11. Knowledge of customer service standards and procedures.12. Knowledge of planning and scheduling techniques.13. Knowledge of organizational structure, workflow, and operating procedures.14. Skilled at records maintenance.15. Ability to monitor and/or maintain quality control standards.16. Knowledge of proper safety guidelines, policies, procedures, and behaviors as established by

OSHA and the Facilities Department.

Minimum Qualifications

One year of commercial or industrial cleaning experience is required.

Work Environment and Physical RequirementsThe environment for this classification varies and includes office environments and outdoor environments. In the office environment, employees are protected from weather conditions, but not necessarily temperature changes. In the outdoor environment, employees are not protected from weather conditions and may be exposed to extreme heat and extreme cold. The employee may also be exposed to loud noises, vibrations from equipment, and atmospheric conditions that may affect the respiratory system, such as fumes, odors, dusts, mists, gases, and poor ventilation. Fundamental Abilities

2

Team Leader Facilities II

Date Revised: 10/03/2017

JOB DESCRIPTION

Within the scope and complexity of each position’s responsibilities, each incumbent is expected to possess and demonstrate the following abilities:

1. Communicating : Communicates effectively both verbally and in writing. 2. Problem solving : Analyzes information and evaluates results to select the best solution and solve

problems. 3. Monitoring : Measures performance of self; makes improvements and takes appropriate

corrective action.4. Critical Thinking : Comes to well-reasoned conclusions, solutions, and approaches to problems.5. Team Building : Works to create a team-based environment. Consistently demonstrates

cooperative behavior with colleagues, supervisors, and customers.6. Active Listening : Gives full attention when others are speaking; listens to understand, asks

questions as appropriate, and does not interrupt.7. Service Orientation : Actively seeks opportunities to help others.8. Conflict Resolution : Acts professionally when encountering customers who, at times, may be

frustrated or threatening.

Core Characteristics

As representatives of Utah State University and primary contributors to its mission, all employees are expected to demonstrate the following characteristics:

1.

2. Take initiative.3. Maintain confidentiality.4. Be accountable.5. Behave ethically.6. Be honest and trustworthy.7. Demonstrate a strong work ethic.

8. Be inquisitive.9. Be detail oriented.10. Be self-motivated.11. Efficiently manage multiple tasks.12. Be a team player.13. Be committed to improving USU.

Disclaimer This position description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.

3

Team Leader Facilities II

Date Revised: 10/03/2017

JOB DESCRIPTION

4