Buy Request:Just in Time v. Just in Case at OSU Libraries

Uta Hussong-ChristianKerri Goergen-Doll

Timberline 2010

About OSU

• Located in Corvallis, OR• Land, Sea, Sun, & Space grant university• ~$250M in funded research• OSUL=Valley, Guin, Cascades• ~1.4M volumes in all subject areas– 14,000 serials– 500,000 maps & gov’t documents

• 18,067 undergrads / 3,902 grads• 3, 481 faculty

A

LONG

TIME

AGO…

Criteria

faculty/grad requests

$150 cap

faculty/grad requests

amazon

$150 cap

faculty/grad requests

ILL Request Acquisitions Cataloging Circulation Collection Maintenance

Patron

Patron

The Numbers, Please

1.6

0.5

Just in Time Just in Case

1.61

0.51

215%

Average Circulation per Item

Just in Time Just in Case

64%

92%

35%

7%

16%

2%

Circulation Evaluation by Frequency

1 or less2 or more3 or more

Talk to Us

Yes56%

No10%

Maybe34%

Will You Borrow This Item Again?

Yes

54%

No12%

Maybe

34%

Recommend Title or Add to Reading List?

0 1 2 3 4 5

4.72

4.77

4.73

4.73

Patron Satisfaction

Testing program like Buy Request

Item available for borrowing

Delivery time met needs

Title purchased by OSU Libraries

Feedback

25.0%

2.8%

66.7%

5.5%

QualifiedNegativeProblemsPostive

36 comments

“I think this is a great idea! Balancing

(expected repeated) shipping costs

against acquisition cost is a smart way of optimizing the library budget, which I think

will pay off in the medium and long

run.”

“This ha[s] facilitate[d] my dissertation writing because

this book is key to my investigation. Other

colleagues are plan[n]ing to use it and I will definitely use

it for a graduate course.”

“This is a dream come true: something is needed but is not

available ... and then you make it available. Please go on, if at all

possible!”

“I don't think 'a buy on demand program' is good way to purchase library items. You end

up purchasing books without knowing if it was requested with teaching, research, or some other reason entirely. The library has

gaping holes in its collection in all areas that are of interest to me. Filling these areas

seems more important to me than randomly purchasing books.”

“I think this is a great idea! Balancing

(expected repeated) shipping costs

against acquisition cost is a smart way of optimizing the library budget, which I think

will pay off in the medium and long

run.”

“How do you decide which items to buy? I cannot be sure this system is

useful unless I know your criteria.”

“This ha[s] facilitate[d] my dissertation writing because

this book is key to my investigation. Other

colleagues are plan[n]ing to use it and I will definitely use

it for a graduate course.”

“This is a dream come true: something is needed but is not

available ... and then you make it available. Please go on, if at all

possible!”

Biggest suggestion I have is to ASK the borrower of

a book if they would like it to be purchased. While I

appreciate getting the book, I really just wanted

to take a look at it for some basic information

and to see if it was worth buying in the first place. It probably did not need to

be purchased and will likely not be used again.

Future Moves

Getting It System Toolkit

“Print Streaming”

Questions for us?

It’s (Almost) All Good!

Photo Credits• Check Chk

– http://www.flickr.com/photos/mattcarman/1573507091/– Flickr user Matt Carman, Some rights reserved

• ‘Ducks in a Row’– http://www.flickr.com/photos/malingering/227816239/– Flickr user Malingering, Some rights reserved

• 56th Annual TSU Relays, Texas Southern University, Houston, Texas 2007.03.24– http://www.flickr.com/photos/fossilmike/438214403– Flickr user fossilmike, Some rights reserved

• Collection Development Gaps– Uta Hussong-Christian, Some rights reserved

• Getting It System Toolkit– http://idsproject.org/Tools/GIST.aspx– http://toolkit.idsproject.org/lib/exe/fetch.php?cache=&media=gist:implementation:install:image01.png– http://toolkit.idsproject.org/doku.php?id=gist:workflow:map

• ASU Logo– http://commguide.asu.edu/downloads/logos

• Coutts logo– http://www.couttsinfo.com/

uta.hussong-christian@oregonstate.edu

kerri.goergen-doll@oregonstate.edu