Welcome to the Dreamforce 14 Presentation Template

Integrating the New Google SOAP APIs with SalesforceAmi Assayag, Architect, CRM SciencePhillyForce DUG Leader@AmiAssayagYad Jayanth, Developer, CRM ScienceDallas DUG Co-Organizer@YadJayanth

Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.The risks and uncertainties referred to above include but are not limited to risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

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Talk Track:Before I begin, just a quick note that when considering future developments, whether by us or with any other solution provider, you should always base your purchasing decisions on what is currently available.

Ami AssayagArchitect, CRM Science

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Yad JayanthDeveloper, CRM Science

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Google SOAP API Agenda

SOAPReviewBuildInspect

Architect with CRM Science - force.com consultancyPhillyForce Leader - force.com user groupSOQL Queries?Aggregate results?Visualforce charts?Group by Cube?Review all these platform features, and put you on a path to using themReview Group By queriesSeveral data summaries in a single callMore aggregations than preceding clauseConstruct GROUP BY CUBE queryNuances of interpreting and using the results5

Review the Basics

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SOAP? APIs? OAuth?

SOAP (Simple Object Access Protocol)A method of exchanging information through web services Information structured in XML and relayed via HTTP

API (Application Programming Interface)A tool that provides a definition of the operations, inputs, and outputs of a service to integrate with

OAuth (Open Authorization)The standard used by APIs for securely sharing data to clients Several flows require various steps, ex: Web Server Application Flow.

Building the Integration

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AuthorizationOAuth 2.0 HandshakeThe Web Server Applications Flow : The goal is to get the access token needed to access the APIWe will store the access token in a custom setting to be readily available for use in future callouts

(ANSWERS HERE) How often is this done? Expiration? Gotchas? Tips?

AuthorizationCode Sample(Sample OAuth flow code here)(ANSWERS HERE) How do we form the request? Credentials? Where do we store the access token? Key points, tips.

Using SOAP ..for our callouts Consume a WSDL of the target serviceUse the Generate from WSDL feature in Develop > Apex ClassesMagically creates stub methods (with return and parameter type info)! What could possibly go wrong?

And if (when?) that goes wrongManually build an HTTP callout : resource, request, body (XML with parameters)

Using SOAP Build a request

Set the body

Using SOAP Passing values in the request bodyAccess Token:

Body :

Using SOAPMake the callout

Inspect the Solution

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Understanding the CalloutWhy did we do this?Analyze the approachPros and cons, alternativesGotchas Tips and tricks

Callout executedWhat happens next?What could happen? Success, Error in calloutsSuccess : parsing the resultsErrors : Bad request? Other error codes and their meanings, how to analyze, understand, correct

200 OKWe have results!How do we parse the results? JSON? XML? Deserializing, building a parser, etc.