Using Technology To Engage Citizens
-
Upload
brad-rourke -
Category
Education
-
view
557 -
download
4
Transcript of Using Technology To Engage Citizens
R E A D Y ?
Welcome ToThe Citizen Centric World
Brad Rourke, The Mannakee Circle Group www.mannakeecircle.com
Old New
Institutions do things for people
Information generated by, accessible to and distributed by experts and officials
Institutions operate in a defined geographic space at specific times
Accountability is to institutionally defined metrics
People do things for themselves; institutions facilitate
Information generated by, accessible to and distributed by anyone
Individuals operate on their own schedule with little regard for geography
Transparency – individuals judge accountability based on own metrics
The Citizen-Centric World
Brad Rourke, The Mannakee Circle Group www.mannakeecircle.com
Spectrum Of Public Participation
Inform
“We’ll keep you
informed.”
Consult
“We’ll listen to
you.”
Involve
“We’ll hear you and
take it into account.”
Collaborate
“We’ll work with you to
create solutions.”
Empower
“We will implement what you decide.”
Brad Rourke, The Mannakee Circle Group www.mannakeecircle.com
Rockville, MD
Top News
Pointers
Forms
Calendars
How?
Themes
Search
Services
Brad Rourke, The Mannakee Circle Group www.mannakeecircle.com
Next Steps: Interaction
www.mannakeecircle.comBrad Rourke, The Mannakee Circle Group
Fill Out Forms
Make and Track Service Requests
Mobile Access
Blogs
Forums
Better Search Tools
Open Interactions
Mindset Shift From Inward To Outward
www.mannakeecircle.comBrad Rourke, The Mannakee Circle Group
Brad Rourke
President, The Mannakee Circle Group
www.mannakeecircle.com
@BradRourke
blog.bradrourke.com