USING RAZORLINE’S WEB PORTAL

LOGIN

• Enter the Web Portal URL: http://webportal.razorline.com

• Enter your 10-digit phone number into the Phone Number field.

• Enter your Web Portal password into the Password field. Your password will be assigned to you by Razorline.

• Click OK.

DIRECTORY• Personal Directory – Set up by user• Corporate Directory – Set up by Razorline

PERSONAL DIRECTORY

• Can add all of your contact numbers and Email address (if an Email address is saved in Web portal, you can start an Email for that contact using Web portal

• Can import contacts from Outlook

• Can Click-to-Call contacts

CORPORATE DIRECTORY

• Lists all phone numbers for company phone system

• Is automatically entered by Razorline

• Can Click-to-Call users’ voicemail directly

CORPORATE DIRECTORY

VOICE MAIL

VOICE MAIL

• Inbox– Lists voicemail with number/time

received/length– Can listen to your voicemail (Internet Explorer

Browser only w/ Active X controls installed– Can forward to another voicemail box on

system– Can forward to Email– Can save voicemail– Can delete voicemail

VOICE MAIL

• Saved– Can view saved messages– Listening– Forwarding– Deleting

• Paging– Users can be notified on their cell phone, pager, or

Email, that a voicemail message awaits them – Phone number entered for notification must be 10

digits

VOICE MAIL

• Distribution Groups– Create a distribution group for voicemail forwarding

• Password– Change your voicemail password

• Options (Unified Message Setup is Here)

– Forwarding your voicemail messages to your Email• Will require voicemail player or intervention from Razorline

technical support to setup voicemail to be listened to by standard windows media player

CALL MANAGEMENT

CALL MANAGEMENT

• Logs: Shows last 100 in/out bound calls – Date & Time/Caller ID/Length of call

– Can be added to Call Screening– Can be added to Personal Directory

CALL MANAGEMENT: Find me-follow me

FIND-ME, FOLLOW-ME

• After a pre-determined number of rings, if no answer, the system will call up to five other numbers

• Caller will hear “Please wait while we try to locate your party.”

• Can call numbers sequentially or simultaneously

• If you choose not to take the call, the caller is sent back to office voicemail.

CALL MANAGEMENT – Call Treatment

CALL TREATMENT

• Call Treatment– Set up call treatment (Disabled, Find me,

Forward to Number, Forward when Busy/No Answer) by clicking the “Function” button

– Click the “Advanced” button to set a specific Time of Day at which you desire the call treatment

– The “Action” tab will indicate the current call treatment setting

CALL TREATMENT

VOICE ASSISTANT

• Launched when using click to call features in Webportal– Phone - listen to voicemail, turn on/off DND,

pickup ringing call, forward to…– Call - Make a new call– Options – Call later list, forward list, update

speed dial button– Help

WebPortal Help

Click the Help Icon for an Online Help System

Logout

Click the Logout Icon to log out of Web Portal

QUESTIONS?