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Troubleshooting E-Business Suite Using Oracle Diagnostics

Angelo Rosado Brian Lauper, SVP Quality

Senior Product Manager Vic Roselli, Quality Support Team

Oracle Corporation Hudson Advisors LLC

The following is intended to outline our general

product direction. It is intended for information

purposes only, and may not be incorporated into any

contract. It is not a commitment to deliver any

material, code, or functionality, and should not be

relied upon in making purchasing decisions.

The development, release, and timing of any

features or functionality described for Oracle’s

products remains at the sole discretion of Oracle.

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Agenda

• Overview

• Challenges

• Diagnostics Lifecycle

• Key Features

• Diagnostic Test Classifications

• Value Proposition

• Demo

• Resources

Overview

• Oracle Diagnostics provides the ability to quickly identify and

resolve problems by executing diagnostic tests

Oracle

Diagnostic

Framework

Diagnostic Tests

Troubleshoots

Executes

Oracle Diagnostics

Challenges

• Is my General Ledger setup correctly?

• Is my Workflow mailer configured correctly?

• Do I have my multi-org setup correctly?

• How do I validate my E-Business Suite Data?

• I’m unable to close my Payables Period, why?

• Encountering problems running Receivables Auto

Invoice, what do I do next?

• Long SR resolution life cycle

Troubleshooting Lifecycle Without Diagnostics

Customer SupportSeveral

Iterations

Troubleshooting LifecycleWith Diagnostics and Support

ReportDownloads

Support

Customer Diagnostic Test

Runs

Solution

Oracle Diagnostic FrameworkArchitecture

Command Line

Oracle

Diagnostic

Framework

Interface Handlers

Security/RBAC

Execution Engine

Reporting Library

JavaPL/SQL

Declarative

BI Publisher

HTML

Excel RTF

PDF

Configuration Report

Browser

Oracle Diagnostic FrameworkKey Features

• Presentation– Web & Command line interface

– New and improved UI

• Configuration– Grouping of tests based on functionality

– Inputs values can be pre configured

• Execution Engine– Java, PL/SQL and Declarative

– Execute multiple tests concurrently

– Test selection allowed across applications

– Save the selection as “Test Set” for future use

– Track each request with a user defined name

Oracle Diagnostic FrameworkKey Features

• Scheduling• Single test using pre configured inputs

• Group of tests*

• Reporting• Online reports

• BI publisher integration

• HTML

• PDF

• EXCEL

• RTF

• Scalability• Long running tests

• Large volume reports

Oracle Diagnostic FrameworkKey Features

• Security

• Categorization of Tests based on sensitivity of data

• Role Based Access Control at

• Application level

• Sensitivity level

(Three predefined roles out of the box)

• Extension of roles to suit business needs

• Mapping of App ids

• Test development

• Development Standards

• Reporting library

• Test repository

Oracle Diagnostic FrameworkKey Features (Roadmap)

• Proxy Execution

• Execute a test on behalf of another user

• In-Context Diagnostics

• Execute a diagnostic test from applications

• Pipe Lining of tests

• Execute tests in sequence where the output of a test

becomes the input for the next test

Extending Oracle DiagnosticsTest development

• Determine what you are trying to diagnose

• Identify

• Sensitivity

• Inputs

• Execution logic

• Error conditions and possible resolutions

• Report structure

• Write test as per the standards

• Register test within the framework

Reference: Oracle Applications Supportability Guide – Chapter 2

Diagnostic Test Classifications

• Post Installation

• Setup

• Activity

• Performance

• Security

• Health Check

• Data Collection

• Easy-to-use

• Shorten the resolution life cycle

• Move analysis and resolution closer to customers

• Enable self-service issue identification

• Minimize the need for on-site functional expertise

• Increase productivity

Oracle DiagnosticsValue Proposition

Total cost of ownershipCustomer Satisfaction

Company xyz has just finished their General Ledger implementation and want to validate their data.

The General Ledger diagnostic test will collect and verify the general setup of General Ledger as outlined in the General Ledger Implementation and Users Guides. The diagnostic test should be used during initial implementation of General Ledger and when setup information is required. Review the diagnostic output and follow the suggested actions. Error and warning messages, followed by suggested actions, identify possible problem areas.

Demo features: New UI, Test selection, Request Name Override, Execute Java test with lov inputs, View Online Report, Publish Report (HTML, EXCEL) in BI

Use Case DemoGeneral Setup

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Demo

Oracle Diagnostics Resources

• E-Business Diagnostics Patch Installation Guide

• MetaLink Note: 167000.1

• E-Business Diagnostics FAQ and Troubleshooting

Guide

• MetaLink Note: 235307.1

• Oracle Applications Supportability Guide

• Part Number: B31457-01

• For more information about Diagnostics

• MetaLink Forum: Support Diagnostics Project

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Case Study: Hudson Advisors

Q U E S T I O N SQ U E S T I O N S

A N S W E R SA N S W E R S

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Appendix

Oracle DiagnosticsTypes of Messages

Oracle DiagnosticsCommonly Used Tests

General 202260.1SetupOracle Receivables

Invoice216569.1Data CollectionOracle Payables

Internet Expense

Report Status

182986.1ActivityOracle Payables

Period Closing180165.1ActivityOracle Payables

Trial Balance180167.1ActivityOracle Payables

Period Closing260031.1ActivityOracle General

Ledger

General 205198.1SetupOracle General

Ledger

TEST NAMEMETALINK #TEST TYPEAPPLICATION

Oracle DiagnosticsCommonly Used Tests

General 206580.1SetupAssets (FA)

AutoInvoice

Interface

306017.1Data CollectionOracle Receivables

Customer245256.1Data CollectionOracle Receivables

Transaction223834.1Data CollectionOracle Receivables

Receipt215969.1Data CollectionOracle Receivables

Period Closing255941.1ActivityOracle Receivables

TEST NAMEMETALINK #TEST TYPEAPPLICATION

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