Using Mobile Data To Improve Service Delivery
description
Transcript of Using Mobile Data To Improve Service Delivery
Using Mobile DataTo Improve Service Delivery
Steve Oakley
APD Communications
National Housing Maintenance ForumJanuary 2007
Provider of
Integrated Resource Location
And
Mobile Information
Applications
to public sector and
commercial organisations
APD is a ….
200 Customers worldwide
UK Police Forces (80%)Hampshire Police Lancashire ConstabularyMetropolitan Police ServiceMerseyside Police
ContractorsCarillion Highway MaintenanceColas F.M. Conway May GurneyBalfour Beatty Infrastructure
Services
Transports and LogisticsBritish Nuclear Fuels (BNFL) EWSSecuritas
Local AuthoritiesCaerphilly County Borough CouncilDorset CouncilFife CouncilNewcastle City CouncilNorth Ayrshire Council
What is Mobile Data?
Mobile Data is:– the two-way communication of data via radio
technology – providing a continuous real-time connection
• between a host computer (and LAN)• and a remote device (PDA, MDT, or laptop computer) • anywhere (with coverage) and at any time
Why mobile data?
The key determinant is the business process Need to receive/share/send back information
Continuous connectivity forms the key technology in completing the information chain
Key Business Drivers
• Inability to verify time spent at jobs
• Real time data feedback• Tighter stock control• Improved efficiencies APD Solution
• Mobile Information Platform (MIP)
• Mobilising ROCC back-end system
• GPRS network and Tablet PC• Resource Location
North Ayrshire Building Services
Back Office
Client
Call Centre
DLO office
Building Maintenance
The Job Ticket Solution
Gateway
Client
DLO System
Call Centre
Payroll
Stores
The Vision
Back Office Systems
Dispatchers
Devices, Network and Back Office
• Toughbook• GPRS • Rocc Uniclass • Co-Ordinator• Mobile Information
Platform
• Greater accountability and accurate reporting
• Reduction in paperwork• Ability to demonstrate best value• Increase in number of jobs
completed per day• Ability to optimise stock
availability• Faster response times
APD Solution• Mobile Information Platform
(MIP) • Mobilising ROCC back-end
system• GPRS network and Tablet PC• Resource Location
North Ayrshire Building Services
Key Business Benefits
Applicability of Mobile Data
• Buildings Maintenance • Construction• Highway Maintenance• Street Scene• Transport • Environmental Services• Leisure Services• Parking• Social Services• Community Policing• Emergency Services
Return on Investment
Companies that have implemented Mobile Information solutions have realised on average:
– 27% improvement in worker productivity– 19% improvement in customer satisfaction– 17% increase in overall profitability– 13% increase in service revenues
Source: Aberdeen GroupMobile Field Service Solution Selection Report
December 2005
Key Business Drivers Key Business Benefits
• No visibility of workforce or mobile assets including Homecare, Building Operations, Environmental Services and Cleansing and Waste Management
• Congestion at depot
• Loss of productive time
• No ability to verify time spent at jobs
• Lone worker issues
• Improve efficiencies
• Better management of the fleet.
• Reduced cost in fuel and idle time
• 20 hours additional production is achieved each day
• Increase in efficiencies as now time savings of between 7%-13% achieved by each operative.
• Panic button saved life of one of the operatives
APD Solution• Vehicle Tracking – 850 INCAs• Fleet Management• Lone working
“We have seen many benefits in using APD’s technology, including significant increase in efficiencies as now between 30 minutes to an hour are saved each day by each operative.”Fife Council
• Large, remote areas - visibility of workforce
• Remove verbal and paper work instructions
• Comply with Traffic Management Act
• Improve Best Value Performance Indicators (BVPI’s)
• Information capture in the field with the office has been reduced from ten days to thirty seconds
• Number of repairs completed on target is confidently expected to increase from 70% to 95%
• Amount of paperwork and overheard cost is falling dramatically
• Time savings
APD Solution• Vehicle Tracking• Mobile Information Platform (MIP) • Mobilising Exor back-end system• GPRS network and Tablet PC
"Overall, the system is expected to delivertime savings of more than 8,000 hours or£120,000 per year for the council."Caerphilly CBC
Key Business Drivers Key Business Benefits
DLO/DSO Manager
The Tenant The Operative
The Member
Who Benefits?
Processes
• Communicate goals to all employees
• Draw up clear guidelines
• Specify correct device/application for job
• Monitor, measure and feedback the results
• Make sure the technology is future proof
People
• Involve users early
• Match user requirements to business issues
• Workshop sessions
• Make life easier for mobile workers
Ingredients for a Successful Implementation
The Future of Mobile Data
• More Mobile Bandwidth
• Technology enhancements
• Biometrics
• Head Up Displays
• Textile and Technology Combinations
• Video streaming for mobile workers
The Approach to Mobilisation
• Not just about technology – understand your people and processes
• Working with customer to get the best fit
• Leveraging our experience to add value
• Mobile information integrated with resource location
• Independent of networks, back-end and devices - giving customers choice and flexibility
• Single point of access to multiple departments
Selecting the Solution
Track record in this relatively new market
Expertise and Local Authority/Contractor experience
Device and bearer independent
Proven Integration skills
Product-based solution- support and rapid implementation