Using Human Instincts in the World of Work Andrew O’Keeffe Hardwired Humans
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Using Human Instincts in the World of Work Andrew O’Keeffe Hardwired Humans
description
Using Human Instincts in the World of Work Andrew O’Keeffe Hardwired Humans. Common Frustrations for Leaders. Silos and internal competition Feedback and managing poor performers Implementing change is difficult Power of the informal grapevine Performance appraisal system. Human Nature. - PowerPoint PPT Presentation
Transcript of Using Human Instincts in the World of Work Andrew O’Keeffe Hardwired Humans
Using Human Instincts in the World of Work
Andrew O’KeeffeHardwired Humans
• Silos and internal competition
• Feedback and managing poor performers
• Implementing change is difficult
• Power of the informal grapevine
• Performance appraisal system
Common Frustrations for Leaders
What are our natural behaviours that
make us human?
Human Nature
Hardwired Human Instincts
Emotion Before Reason
First Impressions to Classify
Source: Nigel Nicholson, London Business School, Managing The Human Animal, and Harvard Business Review July–August 1998
Good Bad
Stimulus
Source: Andrew O’Keeffe, Hardwired Humans
Quick to Judge – a Teacher
Evaluation after a full semester (13 teachers)
Source: Nalini Ambady and Robert Rosenthal, “Half a Minute: Predicting Teacher Evaluations From This Slices of Nonverbal Behavior and Physical Attractiveness” in Journal of Personality and Social Psychology 1993, Vol 64. Mo 3, 431-441
Accepting Active
AnxiousAttentive
competentConfidentDominant
EmpatheticEnthusiastic
HonestLikeable
OptimisticProfessionalSupportive
Warm
Quick to Judge – a Teacher
Evaluation after a full semester (13 teachers)
Source: Nalini Ambady and Robert Rosenthal, “Half a Minute: Predicting Teacher Evaluations From This Slices of Nonverbal Behavior and Physical Attractiveness” in Journal of Personality and Social Psychology 1993, Vol 64. Mo 3, 431-441
30 seconds
AcceptingActive
AnxiousAttentive
competentConfidentDominant
EmpatheticEnthusiastic
HonestLikeable
OptimisticProfessionalSupportive
Warm
Quick to Judge – a Teacher
Evaluation after a full semester (13 teachers)
Source: Nalini Ambady and Robert Rosenthal, “Half a Minute: Predicting Teacher Evaluations From This Slices of Nonverbal Behavior and Physical Attractiveness” in Journal of Personality and Social Psychology 1993, Vol 64. Mo 3, 431-441
30 seconds
Accepting (0.6)Active (0.89)
AnxiousAttentive
competentConfidentDominant
EmpatheticEnthusiastic
HonestLikeable
OptimisticProfessionalSupportive
Warm
Quick to Judge – a Teacher
Evaluation after a full semester (13 teachers)
Source: Nalini Ambady and Robert Rosenthal, “Half a Minute: Predicting Teacher Evaluations From This Slices of Nonverbal Behavior and Physical Attractiveness” in Journal of Personality and Social Psychology 1993, Vol 64. Mo 3, 431-441
30 seconds
15 seconds
Accepting (0.6)Active (0.89)
AnxiousAttentive
competentConfidentDominant
EmpatheticEnthusiastic
HonestLikeable
OptimisticProfessionalSupportive
Warm
Quick to Judge – a Teacher
Evaluation after a full semester (13 teachers)
Source: Nalini Ambady and Robert Rosenthal, “Half a Minute: Predicting Teacher Evaluations From This Slices of Nonverbal Behavior and Physical Attractiveness” in Journal of Personality and Social Psychology 1993, Vol 64. Mo 3, 431-441
30 seconds
15 seconds
Accepting (0.6)Active (0.89)
AnxiousAttentive
competentConfidentDominant
EmpatheticEnthusiastic
HonestLikeable
OptimisticProfessionalSupportive
Warm
6 secs
Being Understood
Bad IdeaGood IdeaSource: Andrew O’Keeffe, Hardwired Humans
Bad Idea
Being Understood
2 seconds =
Good IdeaSource: Andrew O’Keeffe, Hardwired Humans
Good Idea Bad Idea
Being Understood
2 seconds = First 7 Words
Source: Andrew O’Keeffe, Hardwired Humans
Hardwired Human Instincts
Emotion Before Reason
First Impressions to Classify
Loss Aversion
Source: Nigel Nicholson, London Business School, Managing The Human Animal, and Harvard Business Review July–August 1998
Good Bad
Change
Source: Andrew O’Keeffe, Hardwired Humans
Good Bad
Change
Source: Andrew O’Keeffe, Hardwired Humans
Hardwired Human Instincts
Contest and Display
Social Belonging – Family of 7 and Clan of up to 150
Emotions Before Reason
First Impressions to Classify
Loss Aversion
Gossip
Confidence Before Realism
Empathy and Mind Reading
Hierarchy and Status
Source: Nigel Nicholson, London Business School, Managing The Human Animal, and Harvard Business Review July–August 1998
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