Using Human-Centered design to adapt to · Using Human-Centered design to adapt to remote...
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AHRI VIC OD Network 2 nd September 2020 Using Human-Centered design to adapt to remote onboarding
Transcript of Using Human-Centered design to adapt to · Using Human-Centered design to adapt to remote...
AHRI VIC OD Network
2nd September 2020
Using Human-Centered design to adapt to remote onboarding
I acknowledge the Traditional Owners of the land on which we are meeting.
I pay my respects to their Elders, past, present and emerging, and the Elders from other communities who may be here today.
Speakers
Bec LloydCaptain, Rowboat
Hello.
HCD...WTF?
JOB
WORK OF THE HAND/HEAD
TECHNICAL SKILLS
LOCKED TO A DESK
FIXED
RIGID
EXPERIENCE
WORK OF THE HEART
SOFT SKILLS
MOBILE WORK
CONTINGENT
FLEXIBLE
The mission of the HR leader is evolving from that of ‘chief talent executive’ to ‘chief employee experience officer’.
Deloitte Human Capital Trends Report, 2018
The double diamond of design
DISCOVERY SYNTHESIS IDEATION PROTOTYPE
Design the right thing Design the thing right
�� ♀
5 tools.1 topic.
(less than) 1 hour.😱
Virtual onboarding Give us a thumbs up 👍 if you’ve had to onboard people into your organisation virtually.
How do you feel about your current onboarding experience?
A.
B.
C.
1. 2. 3. 4. 5. 6.
Writing a great design challenge
TOOL 1
Biting off more than you can chew. Take a step down and focus on one aspect.
Just right
Too narrow.Just implement if this is the known solution!
Writing a great design challenge
TOOL 1
We need to change our culture, attract a different type of workforce and attract them to the organisation, then give them a good welcome
We need to create an incredible induction experience for people that won’t step foot in our office
We need to make a virtual recording of our values instead of running face to face sessions
Here’s one we prepared earlier...
Who could we talk to?
Now let’s dive a little deeper into one of the highly impacted user groups that we identified.
● Who are these people specifically?● Where might you find them?● What incentive might they need to participate?
Get to know them using our recruitment template.
User Group 1: Remote Newbies
People that have joined our organisation during COVID lockdown times. They’ve had to do everything remotely!
Demographics (age, gender, location)Professionals at any level of our organisation that have joined
remotely. Mix of gender, age, role type and location,
How is this group impacted by this challenge?Heavily impacted! They’ve experienced the pain of our current attempt at a remote onboarding process from start to finish.
What do we want to learn from this group? What was onboarding like for them? Best bits & worst bits?
How will we get in-touch with this group? Email them directly and their leaders to ask about participation.
Post on company socials for volunteers.
What’s in it for them? Their incentive for participating is… The opportunity to be heard and make things better for the
next cohort! And an UberEats voucher for lunch.
Recruit your peopleUse our recruitment template
TOOL 2
Write your conversation guideHave a go at creating a 3 question guide
TOOL 3
Start Broad:
Narrow it down a little:
Get specific:
Write your conversation guideHave a go at creating a 3 question guide
TOOL 3
Start Broad:
What is your favourite and least favourite thing about working virtually?
Narrow it down a little:
Describe your joining experience for me in 3 words?
Why? Why?
Get specific:
If you were the CEO of the organisation, what would be your priority message for new
starters?
A few insights:
- Connection to colleagues (especially peers) is critical to people feeling welcome
- Personalisation of experience helps people feel like you’ve gone the extra mile for them
- Physical touchpoints in our current virtual world are more important than ever (e.g. gifts, food)
These may be different in your organisation, of course!
CONNECTION TO PEERS
Ideation: Crazy 8sLet’s warm-up the brain by applying some time pressure and focusing on quantity over quality.
YOU WILL NEED!
Crazy 8s is the tool I always like to start with. It opens the mind to the different possibilities because there aren’t many rules and you’re under time pressure!
A4 piece of paper some pens 5 minute timer
1 2 3 4Fold your piece of paper into 8 squares
Start the timer and fill those boxes with ideas
When the timer goes off stop and reflect on your ideas
Rinse and repeat if you’ve got more ideas in the brain
THE STEPS!
Fill those
boxes!
TOOL 4
YOU WILL NEED!
1 2 3 4Pick a logo you connect with
Start the timer and fill as many post-it notes as you can
Ask yourself
Rinse and repeat if you’ve got more ideas in the brain
Ideation: What would they do (WWTD)?Get people thinking from different perspectives and brands.
This is a great exercise if there’s a particular angle you’re trying to get in your ideas e.g. more techy like Tesla or more creative like Disney or more scientific like CSIRO etc. So be specific about the companies you choose to use.
post-it notesor paper
pen brand logos
What would
do here?
THE STEPS!
TOOL 5
What next?
Any questions?
@wearerowboat
Rowboat Design
wearerowboat.com
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Upcoming events
Date Time Network22 Sept 1pm – 2pm AHRI VIC OD Network Panel hosted by Mykel Dixon – “How
to keep your workforce engaged”
AUSTRALIAN HR INSTITUTE
Level 4, 575 Bourke StreetMelbourne VIC 3000
+61 (0) 61 3 9918 [email protected]
ahri.com.au
THANK YOU
