Using HP Operations Orchestration to Industrialize Service Delivery
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Transcript of Using HP Operations Orchestration to Industrialize Service Delivery
B5417 – Using HP Operations
Orchestration to industrialize
service delivery
Bhaskar Pal
December, 2014
3Copyright © 2014 Capgemini. All Rights Reserved
B5417 – Using HP Operations Orchestration to industrialize service delivery | Bhaskar Pal | November 2014
Agenda
About Bhaskar
About Capgemini
Challenges, Requirements, Driver Solution
Why HP Operations Orchestration
Next Steps
4Copyright © 2014 Capgemini. All Rights Reserved
B5417 – Using HP Operations Orchestration to industrialize service delivery | Bhaskar Pal | November 2014
Bhaskar PalHead – Software, Tools & Automation, Data Services
Over 20 years of experience across EDS, HP, HCL, IBM
Setup large offshore delivery centres as well as greenfield services
Driven high degree of industrialisation across global delivery models
Responsible for standardisation of DS tools across our deliveries
Drive industrialisation through effective use & mix of tools
Support growth using tools to drive non-linear expansion of delivery teams with scale
About Capgemini
6Copyright © 2014 Capgemini. All Rights Reserved
B5417 – Using HP Operations Orchestration to industrialize service delivery | Bhaskar Pal | November 2014
About Capgemini
Revenue 2013: €10,092 million
Operating margin €857 million
Operating profit €720 million
Profit for the year attributable to shareholders €442 million
Net cash and cash equivalents €678 million
Cap Gemini S.A.” is a member of the CAC40, listed in Paris
ISIN code: FR0000125338
Note: Our brand name is “Capgemini” but the name of
our share on the stock exchange is “Cap Gemini S.A.”
Reve
nu
e b
y in
du
stry
12%
22%
5%
22%
8%
17%
14%
Energy, Utilities
& Chemicals
Financial
Services
Others
Public Sector
Telecom, Media &
Entertainment
Customer Products,
Retail, Distribution &
Transportation
Manufacturing,
Automotive & Life
Sciences
Reve
nu
e b
y b
usin
es
s
4.5%
40.6%
40.1%
14.8%
Consulting
Services
Technology
Services
Outsourcing
Services
Local Professional
Services
7Copyright © 2014 Capgemini. All Rights Reserved
B5417 – Using HP Operations Orchestration to industrialize service delivery | Bhaskar Pal | November 2014
Our Global Presence
Desktops Managed >1m
Deskside Support(users) >1m
Network Devices Managed 200k+
Helpdesk Services (users supported) >1.6Mn
North America
Toronto x 3
Marlborough
Manassas
Dallas
Phoenix
Brazil
São Paulo
Argentina
Buenos
Aires
France
Paris x 5
Prosodie x 5
Brazil
São Paulo
UK
London x2
Rotherham
Bristol
Swindon
NL
Amsterdam x 2
Almere
Spain
Madrid
Finland
Helsinki x 2
Poland
Krakow
Katowice
Opole Eastern Europe
Krakow, Poland
Katowice, Poland
Iasi, Romania
Central Europe
Germany x 7
Switzerland x 2
India
Kolkata
Mumbai
India
Kolkata
Mumbai
Bangalore
Hyderabad
China
HuaQiao
China
Guangzhou
8 IMOC and I/F
Support
7 Global Service
Desk
39 Data
Centers
IS, 17%
Group, 83%
In 2013 the Infrastructure Services
revenue was 17% of the groups revenues
Mainframe MIPS 92k
Physical Servers 25k+
Managed Storage (Petabytes) 26
Operating System Instances 70k+
$ IS Revenue
2011 $2,255
2012 $2,093
2013 $2,272
$0
$500
$1,000
$1,500
$2,000
$2,500
$K
Reve
nu
e
Infrastructure Services $2,272k Revenue
in 2013
8Copyright © 2014 Capgemini. All Rights Reserved
B5417 – Using HP Operations Orchestration to industrialize service delivery | Bhaskar Pal | November 2014
Infrastructure Services resources around the World
Brazil
Canada
United States
Mexico
Argentina
Chile
Guatemala
Colombia
All over Europe
Australia
People’s Republicof China
India
Singapore
Philippines
Taiwan
Malaysia
Vietnam
UnitedArab Emirates
Group workforce
>13, 104Working offshore
7,072
UK & Ireland2256
France815
Benelux752
Nordics333
North America1050
Poland & Romania 2,307
France & Spain 1,367
India4,826
Drivers
10Copyright © 2014 Capgemini. All Rights Reserved
B5417 – Using HP Operations Orchestration to industrialize service delivery | Bhaskar Pal | November 2014
Our Tools & Technology footprint
11Copyright © 2014 Capgemini. All Rights Reserved
B5417 – Using HP Operations Orchestration to industrialize service delivery | Bhaskar Pal | November 2014
Opportunity
Huge repository of validated work instructions ready for automation
Extensive virtualization across clients allowing provisioning through the hypervisor layers
Automation of various tasks through different tools that can now be integrated into an automated process flow
Prevent incidents through better event management
User Lifecycle Mgmt. User Provisioning
User Account Deletion
Asset Creation / Modification / Deletion
(E.g. mailboxes)
Server Lifecycle Mgmt. Server Provisioning
Patching incl. pre- and post checks
System Decommissioning
Maintenance / Housekeeping Tasks
Incident Resolution
Event Response
Standard Changes Auto-Resolution
Remediation Support
Solution
13Copyright © 2014 Capgemini. All Rights Reserved
B5417 – Using HP Operations Orchestration to industrialize service delivery | Bhaskar Pal | November 2014
Solution Requirements
Should meet the IT maturity curve of different
customers, currently, at different levels
Should fit in with existing tools deployed within
existing and new client environments without
compromising on functionalities
Enhance the efficiencies achieved through our
existing Rightshore® and other industrialization
strategies
Significantly incentivise clients to standardize
Must be rapidly deployable for onboarding new
clients
Minimum retraining needs for delivery teams
Seamless & unified console abstracting the
underlying technology / product differences
Real-time view of efficiencies being achieved
Ability to further unify and industrialize our L1 teams
across technology domains
Business Operational
14Copyright © 2014 Capgemini. All Rights Reserved
B5417 – Using HP Operations Orchestration to industrialize service delivery | Bhaskar Pal | November 2014
Product Requirements
Robust security architecture granular to a client level while
providing leveragability across enterprise
Ability to make on-the-fly execution choices / decisions based
on CI + account information reducing no of workflows required
globally
GUI based, easy to build workflows for automation Execute using prevalent shells like Perl, VB etc.
Integration with multiple tools deployed in our environment Configurable and minimal network changes to deploy
Integrateable with future technologies e.g. REST, Chef,
Docker, Osv, LXCNo changes required on client infrastructure to be managed
Scalable & tiered Architecture Single tool that reuses our existing investments on tools
Works through our multi-layered global management network HA, cloud-enabled, RBAC etc.
15Copyright © 2014 Capgemini. All Rights Reserved
B5417 – Using HP Operations Orchestration to industrialize service delivery | Bhaskar Pal | November 2014
Desired Outcomes
Abstracted from environmental
complexities
Intuitive decision making needing lesser
operator interventions
Minimum operator effort / intervention
Lower footprint across the infrastructure
Lower complexity despite multiple tools
& technologies to work with
Segregated repositories
Role based access control
Action masking from operators
Managed device logon masking from
operator
Enables legacy products to interact with
SDx through events
Provides the benefits like auto-scaling
etc. even with existing legacy
infrastructure
Single orchestration platform spanning
across traditional DC and cloud
Reduces Concept to reality timeframe
through policy based management
Standardization Platform Efficient Secure
Bridge for Software defined… Bridge across legacy & cloud
16Copyright © 2014 Capgemini. All Rights Reserved
B5417 – Using HP Operations Orchestration to industrialize service delivery | Bhaskar Pal | November 2014
Reference Model
Workload Automation
(Job Scheduling)
Infrastructure
Interface Integration
(executes a single function on a single infrastructure element)
Runbook Automation
Executes one or more tasks on one infrastructure system / element (E.g. Admin Scripts, RBA tooling)
Low-level IT Process Automation
Executes combined tasks (~activity) on different systems, or a complex task on one system (E.g. like Patching, Provisioning)
High-Level IT Process Automation (Orchestration)
Controls processing order of activities and tasks. (E.g. complex ITIL processes. integrating ITIL tools)
17Copyright © 2014 Capgemini. All Rights Reserved
B5417 – Using HP Operations Orchestration to industrialize service delivery | Bhaskar Pal | November 2014
Automation Layers
Provisioning
RBA Low-level ITPA
Patching
High-Level ITPA
Network Network PatchingNetwork
ProvisioningMaintenance
OS OS PatchingMaintenance OS Provisioning
Device Device ProvisioningMaintenance, Self-registration Software Patching
Server Maintenance Server Provisioning Server Patching
Storage StorageProvisioningMaintenance Storage Patching
Security Security ProvisioningMaintenance, On-boarding,
password resetSecurity Patching
Virtual Machine Maintenance VM Provisioning VM Patching
Application Tech. Appl. Maintenance Appl. Provisioning Software Patching
Asset/CMDB Update CMDB Capacity Monitoring AM & Capacity Planning
Configuration Coordinate compliance and changeAuto-Discovery, Dependency
MappingChange Management
Device LCM
Appl. LCM
Service Orchestration
Event Mgmt Auto-ticketing Incident-resolutionIncident Mgmt., Problem
Mgmt.
Service catalogue / app
store
Service Desk Service Desk Integration Report creation, publishing Service Coordination Policies
18Copyright © 2014 Capgemini. All Rights Reserved
B5417 – Using HP Operations Orchestration to industrialize service delivery | Bhaskar Pal | November 2014
Integration Requirements
Provisioning
RBA Low-level ITPA
Patching
High-Level ITPA
Network Network PatchingNetwork
ProvisioningMaintenance
OS OS PatchingMaintenance OS Provisioning
Device Device ProvisioningMaintenance, Self-registration Software Patching
Server Maintenance Server Provisioning Server Patching
Storage Storage provisioningMaintenance Storage Patching
Security Security ProvisioningMaintenance, On-boarding,
password resetSecurity Patching
Virtual Machine Maintenance VM Provisioning VM Patching
Application Tech. Appl. Maintenance Appl. Provisioning Software Patching
Asset/CMDB Update CMDB Capacity MonitoringAM & Capacity
Planning
Configuration Coordinate compliance and changeAuto-Discovery, Dependency
MappingChange
Management
Device LCM
Appl. LCM
Service Orchestration
Event Mgmt Auto-ticketing Incident-resolutionIncident Mgmt., Problem
Mgmt.
Service Desk Service Desk Integration Report ceation, publishing Service Coordination
Serv
ice
Pro
vis
ionin
g
Serv
ice
Orc
hestra
tion
IBM Tivoli
Monitoring
BMC Remedy
BMC Remedy
BMC AtriumIBM Tivoli
Discovery
VMware vCenter
Microsoft Active
Directory
EMC SRM
HP Insight Control
Cisco Works
IBM Tivoli
End Point Mgmt
COTS Example
Oracle OEM…
IBM Tivoli
Provisioning Mgr
Cisco OpMgr
EMC SRM
Microsoft Active
Directory
VMware vCenter
IBM Tivoli
Provisioning Mgmt
IBM Tivoli
Provisioning Mgmt
IBM Tivoli
End Point Mgmt
BMC Atrium
IBM Tivoli
Monitoring
BMC Remedy
BMC Remedy
BMC Remedy
Business Objects/
Cognos
Cisco OpMgr
IBM Tivoli
Provisioning Mgr
EMC SRM
VMware vCenter
IBM Tivoli
Provisioning Mgmt
IBM Tivoli
Provisioning Mgmt
IBM Tivoli
End Point Mgmt
IBM Tivoli
Provisioning
Mgr
Cisco OpMgrEMC SRM
BMC Remedy
BMC Remedy
BMC Remedy
Asset Mgmt
BMC Remedy
Asset Mgmt
HP
ALM
VMware vCAC
Microsoft
SkySight
IBM
Rational
VMware vCAC
Microsoft SkySight
The information contained in this presentation is proprietary.
Copyright © 2014 Capgemini. All rights reserved.
Rightshore® is a trademark belonging to Capgemini.
www.capgemini.com
About Capgemini
With almost 140,000 people in over 40 countries, Capgemini is one of the world's
foremost providers of consulting, technology and outsourcing services. The Group
reported 2013 global revenues of EUR 10.1 billion.
Together with its clients, Capgemini creates and delivers business and technology
solutions that fit their needs and drive the results they want. A deeply multicultural
organization, Capgemini has developed its own way of working, the Collaborative
Business Experience™, and draws on Rightshore®, its worldwide delivery model.
Learn more about us at www.capgemini.com.