Using Facebook and Twitter as Community Engagement Tools, some pros and cons

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description

A presentation delivered by Matthew Crozier to the Australian Marketing Institute Government Conference on the Gold Coast 3 September 2010

Transcript of Using Facebook and Twitter as Community Engagement Tools, some pros and cons

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A way to get information out fast

Where people subscribe to your thoughts

A place to share ideas on issues and

events

A river not a pond

A two way medium

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#1 We are all clueless at the outset. Create a personal account and play a while

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#2 Start with a purpose but be flexible

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#3 Organic follower build up is best #4 Use hash tags to find your audience

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#5 Space your posts

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#6 Listen and respond

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#7 Add a personal element

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#8 Activity every day

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#9 Set targets based on replies, listings & retweets

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1. Gets the news out fast

2. Retweets encourage a viral effect

3. Fast 2 way communication

4. Good as part of package to inform

5. It’s free

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1. Too often used to bore

2. Appeals to a very narrow demographic

3. Less use to the Right of the spectrum

4. Is anyone really listening?

5. 140 Characters limits expression

6. Difficult to analyse results

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1. An opportunity to build long term

relationships

2. Strong aggregations of users

3. It’s where the crowds are

4. Packed full of information

5. Effective ads

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1. Community pages mean it is unsafe to promote

2. Reporting & interpreting results is problematic

3. Used for fun, do they want you here?

4. Changing security environment

5. Community safety considerations

6. Low use of search

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