Using Ethnography in the Library: How to Study the Students in their Native Data-Gathering Habits.
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Transcript of Using Ethnography in the Library: How to Study the Students in their Native Data-Gathering Habits.
Two-pronged approach
Look at redesigning the library space to better meet student needs
Look at redesigning the webpage to better meet user needs
Next
• Created a task list• Asked questions like:• “What are the library hours for February 22? “• “Where is the book Joan of Arc by Mark
Twain?”• “Who is the History Librarian?”
Is anyone listening?• Opened library for 24
hours in April and May 2010
• Added soft drink machines
• Weeded Reference collection to make room for more student study space
• Purchasing new chairs and sofas
What’s next?
• Continue to refine the home page• More usability testing on home page• Broaden redesign to include other pages• Hire a web graphic designer• Continue to observe the students’ study habits
Conclusion: Can’t be all things to all students but can
• Listen to what they say• Observe nonverbal cues on how they use the
library