Using Business Scenarios for Active Loss Prevention › architecture › 0204paris › presents ›...
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Transcript of Using Business Scenarios for Active Loss Prevention › architecture › 0204paris › presents ›...
The Open Group “Gets It”
q New areas, new challenges§ Active Loss Prevention is not about
technologies§ “It” is about efficient risk management
§ In3 is not about technologies§ “It” is about optimizing operational efficiency
q New views§ “It” is people, process, and technology working
together to solve real business problems
Business Scenarios “Get It”
q To generate a clear understanding of business needs§ Complete requirements§ Clarify the value§ Marketable solution
q To have a language to define§ Problems, best practices, policies, standards and
technical solutions§ What is needed and why
q Business Scenarios are a product of The Open Group’s process§ Produced in The Open Group’s Architecture Framework
VendorCustomer
So What are Business Scenarios?q A Business Scenario describes § a business process, application or set of
applications that can be enabled by the proposed solution or solution concept
§ the business and technology environment§ the people and computing components (called
“actors”) who execute it§ the desired outcome of proper execution
q A good Business Scenario§ is representative of a significant market § enables the supply side to understand the value
to the buy side of a developed solution§ is also “SMART” …
A SMART Business Scenario
q A SMART Business Scenario is§ Specific - defines what needs to be done in the business§ Measurable - clear metrics for success§ Actionable -
§ clearly segments the problem, and§ provides the basis for determining
• elements and • plans for the solution
§ Realistic - the problem can be solved within the bounds of§ defining the bounds of technology capability and cost
constraints§ Time-bound - there is a clear understanding of when the
solution opportunity expires
Business Scenarios We’ve Doneq POS Upgradeq Directory Enabled Enterpriseq Key Management
Infrastructureq Quality of Serviceq Mobile and Directoryq Interoperable Enterprise *
www.opengroup.org/cio/iopq Identity Managementq The Open Groupq The Interoperable Lottery
* In3 (Integrated Information Infrastructure) inspired by the Interoperable Enterprise Business Scenario
The Value of Business Scenariosq There is a business imperativeq Business Scenarios help us “Get It”§ The real problems in real world business
situations § The real business value§ Map business to technology
q Business Scenarios expose value for customers and vendors - a Win-Win
q Business scenarios will continue to help us quantify what Active Loss Prevention is all about and how to deliver “It”
Building a Business Scenario Includes…
After completionthe scenario is basis and yardstickof work (e.g. certification),of customers’ planning/procurement, and of vendors’ implementation plans
Oh, BTW, this isn’t rocket science!1 - problem
2 - environment
3 - objectives
4 - human actors
5 - computer actors
6 - roles & responsibilities
7 - refinement
Business Scenarios Set the Yardstick…
q Customers§ Problem definitions§ Procurement plans§ Acceptance criteria
q Vendors§ Implementation plans§ Product definitions§ Certification tests
Business Scenarios Help Define Requirements
q Where the technology is incompleteq Where business processes need
updatingq How to get the best out of techologyq Define what information to
communicateq Creates the basis for new standards and
certification requirements
What are the Phases?
q Gather information§ Workshops are a great way to gather information through
questions§ Additional information such as strategies, plans, facts are solicited
q Analyze and process information§ Information is usually processed offline§ Use a small team, your architects
q Document information§ Create models of your findings, both business and technical views§ Augment models with detailed documentation
q Review § Vet the models and documentation back to suppliers§ Have a controlled review, allocate specific review sections to
specific reviewers§ Only a few reviewers needed to review the complete business
scenario
Building a Business Scenario
Identify, document and rank problem§ the problem that is driving the scenario
Identify environment and document it in scenario models§ the business and technical environment where the
situation is occurringIdentify and document desired objectives, get SMART§ the results of handling the problems successfully
Identify human actors and their place in business model§ the human participants and their roles
Identify computer actors and their place in technology model§ the computing elements and their roles
Identify and document roles, responsibilities and measures of success per actor§ the required scripts per actor and the results of handling
the situation
A Workshop Agenda is Critical.For a Real Example…q Goal: Brainstorm the problem of interoperability using the “Business
Scenario” methodq We must bound our discussion today around real interoperability
issues
§ Introduction and seed definition of interoperability 30 min§ Discuss briefly what each of you mean by interoperability 60 min§ Discuss the pain points associated with the lack of
interoperability and the implication of them 30 min§ Build a consensus around the priorities of the pain points 30 min§ Identify the critical elements of the environment, business,
people, and technical 60 min§ Generalize critical elements 30 min§ Establish roles for each 60 min§ Discuss the objectives of solving the interoperability issue 60 min§ Check for specific and tangible 60 min
q No single agenda is appropriate for all cases, but each agenda I’ve used is inspired by the key elements of a business scenario
On Business Scenario Workshopsq Goal is to identify the key elements of the “Business
ScenarioӤ Bounding the problem to a solvable one
q To do so you must§ Define what a business scenario is to the participants
to set their expectation levels§ Provide enough information so participants can begin
to define the elements of the business scenario q Usually have one day therefore focus on§ Accuracy at only the highest level§ May have more than one workshop
q Achieved through questioning, brainstorming, and possibly breakout sessions
q Recording is crucial!
Some Reminders
q Business Scenarios are not “It”§ They are a tool to understand “It”§ They enable the whole end-to-end process of
The Open Group
Business Scenario(s) Provide Coherence and Consistency
Interview Sessions
Document Business Scenario
Requirements Validation
Identify needed standards
In Summary
q Business Scenarios can help Active Loss Prevention
q I can help you do Business Scenarios by§ Providing guidance on workshops§ Providing templates§ For meeting agendas§ For documentation§ For presentation
q Use them - don’t get lost in them
Have a Great Conference
