Paperless Travel: Using Apps To Enhance Travel

WHO WE ARE

Tommy Bowen

Head of Business

Development, Vamoos

Angus Marsden

Head of Product, Vamoos

SMARTPHONE & TABLET USE

• Research conducted in 2016 revealed

that - on average - people check devices

253 times a day

• This equates to 2 hours and 9 minutes

focused on the handsets

• Almost a 75% of this time is spent on

apps like Facebook and Twitter

• Apps account for 89% of mobile media

time, with the other 11% spent on

websites. (Smart Insights)

• On this basis how should bespoke travel

information be delivered….

GOING PAPERLESS

• Access anywhere, anytime

• Find information more quickly

• Faster document assembly

• Environmentally Friendly

• Improved Client Service

Vamoos – The App for Tour Operators

CREATE BESPOKE BRANDED APP ITINERARIES

STORE ALL KEY DOCUMENTS

BRING ITINERARIES TO LIFE

Day 2 – Sat 24th September 2016

British Polo Day The Riviera

12.00pm : Nyetimber Reception

12.30pm : Brompton Bicycle Polo Match

1.00pm : Seated Catered Lunch & Royal

Salute Quaich

3.00pm : Polo Begins

4.15pm : Afternoon Tea

6.00pm : Prize-Giving

7.00pm : Asado & Afterparty

MAPS, POIs AND CONCIERGE SERVICE

NOTIFICATIONS

HEIGHTEN SOCIAL MEDIA PRESENCE

ADD LIVE LINKS – E.G. FLIGHT DETAILS

130+ COMPANIES 15 countries

“What an absolutely fantastic app! I’m

going to want to take this with me for

every trip I take.”

“James used the Vamoos and he

said he thought it was brilliant,

easy to use and informative”

“very cool app esp the link to maps and

incredibly useful to have this on a pad

rather than having to carry papers which

would probably get lost or forgotten –

really gives a very good description of

what we are going to do and has

stimulated the excitement."

“I can’t fault it…it’s

good!”

“Thanks Barbara. This is

absolutely awesome.”

“Printer failed completely. Couldn't

even print off boarding passes!!

The app though is fantastic”

“Vamoos was a very good app

:-)

“Used extensively by my son and

think it is a very valuable addition to

the package you provide. Hard copies

for directions were used but support

from the Vamoos App was invaluable

at times.”

“Loved it, particularly the

countdown to the holiday made it

all very exciting!!!!!!!”

“We used Vamoos and loved it -

counting down was exciting and

always having the holiday details to

hand very useful.”

“Yes liked the app and used

it”

“I'm not great with IT, but I

thought this app was superb..”

“Was a really good app and we

used it a lot .”

“Vamoos was excellent to have on

my phone and iPad.”

“It was good - especially as all

was downloaded and available

off-line..”

“A great service, supplying all travel

docs, itineraries, weather and maps.

Brilliant.” “We used this on our iPad. It

was extremely useful to have a

record of our trip, and it saved

writing everything down in our

diary. “

“We loved

Vamoos.

Great and

easy to use.

Very helpful!”

“It is very effective. I show

everyone. Its great when people

say 'so where are you going’

and you can tell them exactly. “

I used Vamoos and thought it was great. I

probably used it more beforehand than

when I was actually there, to help with the

planning, I'd recommend it

“This is a great app. I certainly

went back to it several times

during the stay.”

“This app is fantastic! It made

the trip dead easy and no

paper/email trawling. Love it”

“This app was great especially

when you can access info off line.

We used all the time as we had

such a busy itinerary.”

“What a sexy little app!”

“Really helpful, referred to it everyday.”

“Loved the app as I had all the info

in one place and did not need to

carry all the paperwork with me.

Also allowed to update the internal

flight details with a touch of a

button. Great!”

“We thought this was great. I liked

the comfort of having everything on

my mobile rather than just papers,

and was easy to use and navigate.”

“Easy to use - fantastic

improvement and used

Vamoos almost every day

we were away.“

“Love, love Vamoos, packed

with very useful information

about Morocco in general, and

about our destination.

Invaluable app.”

“It was VERY good indeed, very helpful.

On the only occasion our driver was

unconvincing about the route to go we

followed the blue dot and found a short

cut which was perfect!”

“I loved the app. It was really fun to go

in and check the countdown before my

trip- always a nice pick me-up during

the workday! “

“We found this extremely helpful. The

layout was user friendly and very nice to

look at. I think this is definitely one of the

best value adds I have seen from a travel

agency.”

“Great app - second time using it and it

is very helpful“

“Although initially worried at

not actually having any

physical paperwork the App

worked well was easy to use

and v informative“

“This app is fantastic! It

made the trip dead easy

and no paper/email

trawling. Love it“

Vamoos – Inspirations

INSPIRATIONS

‘THE NEW TOOL TO HELP YOU

SELL MORE HOLIDAYS’

INSPIRATIONS – MOBILE CUSTOMER JOURNEY

• SEARCH – GOOGLE

• RECOMMENDATIONS

• SOCIAL MEDIA

• ADVERTISING

Mobile/Desktop Web

• ITINERARY

• TRAVEL DOCUMENTS

• MAPS

• WEATHER

iOS & Android Apps

• Tipping users into buying using mobile triggers

The “Consideration Phase”

THE MOBILE CUSTOMER JOURNEY FOR TRAVEL

PRE-BOOKING POST-BOOKING

INSPIRATIONS – SELL TO EXISTING CLIENTS

INSPIRATIONS – NEW BOOKINGS – PAPERLESS BROCHURES

INSPIRATIONS – PROSPECTIVE CLIENTS

• Send clients quotes using

special codes that then sit

on their personal devices

• Send reminder notifications

to book new trips instead of

sending traditional emails

• Get clients to book directly

through the app without

searching the internet

NOTIFICATIONS

• Automatically set Inspirations to notify your

clients of new destinations after their trip has

finished

• Reduce the ‘consideration phase’ by triggering

an action after their initial call with one of your

reservation team

Example Vamoos references: APP-safari936 APP-ski936 APP-villa936