Using AI to create Heartware in Merger/Integration settings

THE JOURNEY TO COMMUNITY:

USING APPRECIATIVE INQUIRY TO CREATE HEARTWARE INMERGER & INTEGRATION SETTINGS

PRESENTED BYNoel E K Tan, CPF

MEdRM, MEdMan, MSc (Strategic Studies)1st Asian Appreciative Inquiry Summit, Manila, The Philippines

Wednesday, December 1, 2010

THE REALITY OF MERGERS

Eg: 1999 KPMG study of international M&As

17% of deals added value to the combined company

30% produced no discernible difference

53% actually produced no value

(C) Noel E K Tan, 2010. All Rights Reserved.


THE PROPOSITION

More thinking about the post-merger integration process needs to be done to realise the potential anticipated in pre-merger settings

The post-merger organisation is in need for a supportive culture for its new future

What is culture, if it is not made up of stories and myths?

Why build anew when in using Appreciative Inquiry, one can build bring the Best of the Past into the Future, especially people’s stories?



REFRAMING ORGANISATIONS

Organisation as machine

Organisation as open system

Organisation as community (Block, 2008)



ORGANISATION AS COMMUNITY“The social fabric of community is formed from an expanding shared sense of belonging… It is formed from small steps that ask ‘Who do we want in the room?’ and ‘What is the new conversation that we want to occur?’... A series of core insights informs us how to answer these questions. These insights include ideas on focusing on gifts, on associational life and on the way all transformation occurs through language.”

(Block, 2008: 9 & 11, italics for emphasis)


MERGERS & INTEGRATIONS

The post-merger organisation reframed as a community waiting to be grown.

Not just a very complex system that needs to be mapped, in order to be understood.

Not a machine to be ‘FIXED’.



HEART-WARE?

We’ve heard of Hardware and Software....

But Heartware?

“The subjective humanistic values, patterns, codes, mores, norms as well as the connections between people that which support the development of this sense of community. Values lie at the heart of organisations and in linking tacit assumptions with organisational behaviours, they become critically important in the shaping of community.” (Tan, 2010)



THE MODEL (AFTER SCHEIN)

PROM

OTIN

G IN

TEGR

ATIO

N BE

HAVI

OURS

PROMOTING

MISSION-CENTRIC BEHAVIOURS

HEART-WARE

CREATION

DIFFUSION

The post-merger organisation is a community waiting to be grown.

Not just a very complex system that needs to be mapped, in order to be understood.

Not a machine to be ‘FIXED’.



CREATING COMMUNITIES PARTNERSHIPSHeartware, as a concept, can be articulated and developed through AI applications

using personal stories as the vehicle to discover full spectrum of gifts, talents, high points, inspirations (not just the Leader’s own)

the identification and cascade of key values that undergird the organisation’s strategy and other mission-centric behaviours (“Culture eats strategy for lunch every time.” - Drucker)

the Poetic Principle to be realised - that the new organisation is indeed an unfolding story or mystery to be embraced

the complex richness of potential partnerships to be part of the individual’s cognitive map of the new organisation



OUR AI PRAXIS THUS FAR

Organisations talk about integration of processes and systems but the conversation must include the integration of people and their individual paths

Visionary leaders who clear about the way ahead, but are bold enough to lead from the side

Story-bank Creation

Work with middle managers to ensure the merger reaches the potential



CONTACT INFORMATION

Email: [email protected]

Skype: Philosopherking69


mailto:[email protected]

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Using AI to create Heartware in Merger/Integration settings

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