Web Survey Results OverviewLeadership CouncilMarch 7 2012

How often do you visit the District’s web site, arapahoelibraries.org?

Where are you, most often, when you use the web site?

How often do you use your phone or mobile device to access arapahoelibraries.org?

How old are you?

Patron Site Use Responses: Primary Purpose 55% use the web site to perform

account-related activity 41% use the site to search for items 8% use the site to access downloadable

items 6% use the site for readers advisory 4% use the site for research 2% use the site to find information about

programming and events

Patron Site Use Responses: Secondary Purpose 32% use the web site to perform

account-related activity 26% use the site to search for items 12% use the site for readers advisory 11% use the site to find information

about programming and events 11% use the site for research 8% use the site to access downloadable

items

Staff Responses:What’s the most important thing for our patrons?

28% account features 18% catalog/classic catalog 18% ebooks/downloadables 13% search 5% information 3% programming and events

Staff Response:What’s the most important thing YOU use?

40% catalog/classic catalog 35% ebooks/downloadables 11% databases 10% readers advisory 8% information 6% programming

Staff Responses What problems do patrons have?

27% catalog/classic catalog 23% ebooks/downloadables

What problems do staff have? 28% catalog/classic catalog 22% ebooks/downloadables 18% search 15% site speed/performance 8% cart/book bag

Staff Responses How could the site support your work better?

18% “ok as is” 14% improved search 12% improved speed/performance 12% visibility of X

If you could change one thing… 13% ebooks/downloadables 11% catalog/classic catalog 11% visibility of X 9% “nothing,” “no suggestions”

5 Recommendations Rebuild the web site as a portal to the

catalog and other tools, rather than a second catalog.

Improve III account experience. Improve search function across formats. Keep exploring and expanding reader

advisory opportunities. Reconsider content refresh intervals of

content for web team workflow.