User manual

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August 2014 SEARCH Search for global agents and freight-related companies... List your company and be found by users worldwide... Detailed search helps find exact matches... BUILD Join existing ‘expert’ groups, ‘pharma’, heavy-lift’ etc... Join & receive invitations to existing groups/networks... Invite your agents/clients to Interforwarder platform... Build your own groups & global networks... COMMUNICATE Sub-accounts allow real-time communication with staff, project groups, clients etc... Use video-chat, instant message directly from your desktop... Send/receive files & documents... Instant translation when using instant message (chat) Works on any mobile device www.interforwarder.net The only freight networking tool you’ll ever need...

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Interforwarder User Handbook

Transcript of User manual

Page 1: User manual

August 2014

SEARCH Search for global agents and freight-related companies... List your company and be found by users worldwide... Detailed search helps find exact matches...

BUILD Join existing ‘expert’ groups, ‘pharma’, heavy-lift’ etc... Join & receive invitations to existing groups/networks... Invite your agents/clients to Interforwarder platform... Build your own groups & global networks...

COMMUNICATE Sub-accounts allow real-time communication with staff, project groups,

clients etc... Use video-chat, instant message directly from your desktop... Send/receive files & documents... Instant translation when using instant message (chat) Works on any mobile device

www.interforwarder.net The only freight networking tool you’ll ever need...

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Welcome to Interforwarder - the new way to find overseas agents, join existing networks & groups, build your own networks and communicate with out-based staff, project groups, clients and your whole supply-chain in real-time using instant message, video-chat and many other secure communication methods. Bring your existing agents to Interforwarder, fill the gaps in your global network and improve your communication channels in one easy step... We expect Interforwarder to become the only freight networking tool you’ll ever need - Register for free to search for global agents and list your company to be found by users worldwide.... Open a PREMIUM account to revolutionise the way you grow your global contacts and use our secure communications plat-form to improve and enhance your operational capabilities. We have great plans for future development of this amazing product and look forward to working with you all in the months and years ahead.

join the revolution...

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Join Options 1 List Your Company 2 Enhance Your Profile 3 Search 4 Members 5 Join & Build Groups & Networks 6 Communication 7

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1: Join Options

See join options below...

Visit this page >> http://interforwarder.net/join-options.htm

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Guest Account Free Registration

The ‘Guest Account’ is designed for users who do not wish to ‘list’ their company on Interforwarder ie. shippers/importers etc.

Just register once and use your login details to ‘search’ our directory at any time...

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Free Account Free Registration

List your company with a ‘Free Account’ (basic listing) - allow users worldwide to find your company.

Just register once and use your login details to ‘search’ our directory at any time...

NB: Search results show ‘Premium’ listings above ‘free’ listings...

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GBP £250.00/year

Premium Account

List your company with a ‘Premium Account’ (detailed listing) to open a whole new world and change the way you communicate with colleagues & clients forever...

The list of features opposite is just a sample of the benefits of Interforwarder registra-tion with a ‘Premium Account’ with many more developments in the pipeline...

Each ‘Premium Account’ receives TEN ‘sub-memberships’ - each sub-member has the same entitlement as the premium account holder. Offer these sub-memberships to out-based staff, project groups even clients to allow direct ‘real-time’ communication. Chat with your colleagues in any worldwide location, send/receive files & documents, make video broadcasts, leave video messages, instantly translate your ‘chat’ conversa-tions from one language to another... and much, much more...

Build your own global networks and groups, make detailed searches for trusted over-seas agents and freight-related companies... and more...

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2: List Your Company

Premium users are able to list their company in great de-tail (see right). This allows users to find companies offering their exact requirements - areas of expertise, length of time in business, geographical location etc.

Free accounts have just basic contact information and al-ways appear below premium accounts in search results.

3: Enhance Your Profile

Premium users can enhance their profile by adding photos and photo albums, video presentations, RSS feeds and even add their own html to create stunning representa-tions of their company (see below)...

This is just a sample of listing features...

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4: Search

There are several ways to search for global companies... If you know the name of a particular company, you can search directly from the

Or simply click ‘Search’ from the same header (above)... The following ‘search form’ will appear...

Simply complete your search criteria and click ‘Search’. You will be presented with any compa-nies that match your criteria...

You can then shortlist your matches and contact them directly from the Interforwarder website.

You can also add your own comments against your selected companies to reference next time you are dealing with them...

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5: Members Click on ‘Members’ to see all ‘New Members’ - just click on their profile pictures to reveal full details. You will also see a drop-down menu (circled) showing listed users by country. Just click on any country to reveal all listed users for each country.

Any ‘Online Users’ are shown in a world map in the users main page. Click on any ‘flag’ to see the iden-tity of the online user.

Online users are also shown at the bottom of your pages (see below).

Simply click to view and start a ‘chat’ session. Click the ‘video’ icon to request a video-chat session...

See ‘Communication’ section for more details.

On the footer ‘Chat’ menu (above) you can click the ‘settings’ button to set your contact status to available, busy, invisible or offline... When showing ‘offline’ users will not see your image on world map or ‘footer’ menu...

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6: Join & Build Groups & Networks

Interforwarder has established a number of ‘expert’ groups where users who special-ise in certain areas can join like-minded companies, share information and work to-gether as required. To join any of these groups, simply click on ‘Groups’ from the main menu. All available groups will be displayed. ‘Expert’ groups are ‘open’ groups - any-one can join. If there is no ‘Expert’ group for your particular discipline, you can either create one or ask Interforwarder to set up a new group.

To create your own group, simply click ‘Create Group’ and complete details as required. Groups can be designated ‘Open’ - anyone can join or ‘Closed’ - by invitation only.

Once you have established your group, you can start inviting appro-priate users to join your group.

It is likely that you will be invited to join other groups as you become part of the Interforwarder global population.

When viewing Interforwarder users, you have the option to ‘Send Friend Request’ (see left). This is the first step to building relationships and finding potential ‘group’ members.

Keep in touch with your group members and provide regular topics for discussion within your group.

Enjoy building your own global groups and network(s) with real-time, built-in communication.

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7: Communication There are numerous ways to communicate with other Interforwarder users... We will explore the most popular options... As we saw on the previous page, we can message users directly from their profile (see below)...

Click on the ‘Home’ button (circled) to go directly to the site ‘Home’ page...

‘Chatrooms’ provides a place to meet users with a common interest to communicate in real-time. This module consists of three im-portant tabs...

Lobby / Create Chatroom / Popout

You can view all active chat-rooms and num-ber of online users in each chat-room just by clicking the ‘Lobby’ tab.

Most ‘real-time’ communication will take place from the ‘Chatbar’ at the bottom of your page (see below).

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Create Chat-Rooms

You can create your own temporary chat-rooms. These chat-rooms can be either...

Public Room Password Protected Room Invitation Only Room Try setting up a sample chat-room... (see below)

Note: The validity of the chat-room is for a limited period ie. as long s you re active in the website chat-room. There are various features that can make the ‘chatting experi-ence’ very interesting... Note: ‘Invitation Only’ chat-rooms can be set-up and restricted to invitees. This type of chat-room is not displayed in the ‘lobby’.

Popout - For your convenience, you can open the chat-room in a new window, just

click on ‘Popout’.

Kick - The chat-room owner/moderator can temporarily remove any member from

the chat-room using the ‘Kick’ function. Simply select the user you wish to remove and click on ‘Kick’. The banned member can rejoin the next chat-room session.

Send Files - You can easily send files whilst in ‘chatting’ mode simply by selecting

the ‘send file’ icon >>

Games - There is a whole library of games to play (single-player and multi-player)

while waiting for that connection...

Enhancements - There are ‘smileys’ and a colour-palette to enhance your chat ex-

perience...

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Instant Translation

Once you select a language, ALL incoming chats will appear in your chosen language.

Video-Chat

Easily change from ‘chat’ to ‘Audio-Video’ chat. Just click on the ‘AV’ but-ton to send a request to accept your video-chat.

Then, just chat away in real-time, face to face, anywhere in the world!

NB: Your webcam should work automatically with Interforwarder. Any prob-lems, see your IT depart-ment.

Users can set incoming chat to appear in their native language...

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Video Chat (cont.)

Conference Calls (Multiple Users)

To add more users to your video-chat, simply click ‘Invite’

This handbook is intended to give just a ‘flavour’ of the many features of Interforwarder.

We are wholly committed to making Interforwarder the networking tool of choice for the freight industry and beyond.

Interforwarder will continue to develop new features to add to this amazing resource and will keep all our users updated with regular mailings etc.