User Guide - HSBC · The Pay Bills service lets you make multiple payments from your debit account...

User Guide

Bill Payments

June 2015

Bill Payments

Published: June 2015 i

Disclaimer

This document is issued by HSBC Bank plc (‘HSBC’). HSBC Bank Plc is authorised by the Prudential

Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation

Authority (Registration Number 114216). This document is for information purposes only and does not

constitute or form any part of (i) any invitation or inducement to engage in investment activity, or (ii) any

offer, solicitation or invitation by HSBC or any of the HSBC Group for the sale or purchase of any

products, services and/or any investments.

HSBC provides this document to the recipient on an ‘as is’ basis and except as provided herein, does

not warrant that the contents of this document is accurate, sufficient or relevant for the recipient’s

purposes.

HSBC may have obtained information in this document from sources including from third party suppliers,

it believes to be reliable but which have not been independently verified. In relation to information on

products and/or services supplied by a third party supplier, the recipient should obtain further information

on these products and/or services directly from the supplier.

Please note that this document may contain hypertext links to websites operated by other members of

the HSBC group and third parties respectively. In relation to hypertext links to websites operated by

members of the HSBC group, please read the terms and conditions of the linked website. In relation to

hypertext links to websites operated by third parties, please note that: (1) the recipient should read the

terms and conditions of the website; and (2) HSBC does not have any control whatsoever over these

websites and shall not be liable for the recipient’s use of them.

HSBC will use its reasonable endeavours to ensure that the contents of this document are current at the

date of its first publication. HSBC gives no undertaking and is under no obligation to provide the

recipient with access to any additional information or to update all or any part of the contents of this

document or to correct any inaccuracies in it which may become apparent.

HSBC is not responsible for providing the recipient with any legal, tax or other advice regarding the

contents of this document and the recipient should make its own arrangements in respect of this

accordingly. This document has not been prepared to address the specific requirements or objectives of

any particular client. The recipient is solely responsible for making its own independent appraisal of an

investigation into the products, services and other content referred to in this document.

This document should be kept confidential and shall be used for internal business purposes only by the

recipient to whom it is provided and its officers, employees and agents. This document should be read in

its entirety and shall not be photocopied, reproduced, distributed or disclosed in whole or in part to any

other person without the prior written consent of the relevant HSBC Group member. This document is

proprietary to HSBC and the recipient agrees on request to return or, if requested, to destroy this

document and all other materials received relating to the information contained herein.

Except in the case of fraudulent misrepresentation and/or breach of these terms, no liability is accepted

whatsoever by HSBC and the HSBC Group for any direct, indirect or consequential loss arising from the

use of this document.

Please contact your local HSBC representative for further information on the availability of products

and/or services discussed herein in your region.

© Copyright. HSBC Bank plc 2014 ALL RIGHTS RESERVED..

Bill Payments

Published: June 2015 ii

ContentsDisclaimer ...................................................................................................................................i

About Bill Payments .................................................................................................................1

Before you begin ............................................................................................................1

Using Bill Payments..................................................................................................................2

Accessing the services..................................................................................................2

Account group access................................................................................................................. 2

Pay bills ...........................................................................................................................3

Paying bills .................................................................................................................................. 3

Bill Payment summary ...................................................................................................6

Enquire Bill Payment history ....................................................................................................... 6

Enquire/modify future bill payments ............................................................................................ 9

Reviewing bill payments pending repair .................................................................................... 13

Add Bill Payee...............................................................................................................16

Adding a payee ......................................................................................................................... 16

Bill Payee summary......................................................................................................18

Changing bill payee information ................................................................................................ 18

Deleting bill payee information .................................................................................................. 19

Searching for customer accounts.............................................................................................. 21

Authorising Bill Payment instructions .......................................................................22

System-suggested value date ................................................................................................... 22

Authorising bill payments .......................................................................................................... 22

Sending a bill to repair............................................................................................................... 23

Rejecting a bill ........................................................................................................................... 25

Account Services Activity Log ..............................................................................................27

Viewing transaction status ..........................................................................................27

Appendix 1: Bill Payments Australia ....................................................................................29

Australia BPAY .............................................................................................................29

Pay Bills.........................................................................................................................30

Paying bills ................................................................................................................................ 30

Bill Payment summary .................................................................................................32

Reviewing received bill payments ............................................................................................. 32

Add Bill Payee...............................................................................................................33

Adding a Biller ........................................................................................................................... 34

Bill Payee summary......................................................................................................34

Changing biller information........................................................................................................ 35

Deleting biller information.......................................................................................................... 36

Bill Payments

Published: June 2015 iii

Appendix 2: Add a Bill Payee for US account holders.......................................................38

Searching for a Payee from an existing list ............................................................................... 38

Creating a new bill payee .......................................................................................................... 39

Appendix 3: Brazil Tax Payments ........................................................................................40

Pay Bills.........................................................................................................................40

Paying tax payments with a barcode......................................................................................... 40

Paying tax payments without a barcode (ICMS payments ONLY) ............................................ 42

Bill Payments

Published: June 2015 1

About Bill Payments

The Bill Payment service allows you to make online payments to bills from vendors and creditors from

your HSBC accounts.

Note: Bill Payment service, or specific features within the service, may not be available in your

country/region. Please contact your HSBC representative for more information.

Before you begin

To use this HSBCnet service, your System Administrator must first entitle you with access to:

• The Bill Payment service

• Accounts used to create Bill Payments

• Authorisation entitlements

You must have entitlements to enquire, create or authorise instructions and create/maintain payees.

For more information about User entitlements, refer to the System Administration—User Entitlement

User Guide.

Bill Payments


Using Bill Payments

Accessing the services

You can access Bill Payment services from the Bill Payment tab or any other location on your personal

page.

Bill Payment tab and services

Note: While descriptions are given for entry fields, in many cases you will not need to complete every

field. The system will request information only when a required field is omitted.

Account group access

The account group feature is used to give access to predefined groups of accounts. You can make

account information available from all accounts or from one group at a time.

From the Bill Payment service, choose Select account group. The Account group summary page

shows available account groupings.

Viewing account groups

Entitled accounts that are not assigned to an account group appear under the grouping called All

Accounts. To view details about a particular grouping, select its link. To activate an account group,

select its button, and then select Confirm.

Bill Payments


Accounts by group name

Pay bills

The Pay Bills service lets you make multiple payments from your debit account to multiple payees in

HSBCnet. You can choose to pay up to 10 bills in one transaction.

Paying bills

1. Select a Location and Debit account and select Pay bills. The Bill payment details page appears.

Pay bills

2. The Bill Payment details page appears. You can make a bill payment to (up to) 10 payees at a time.

To choose the payees, select the respective checkboxes besides their name in the Available

Payees section and choose Select to proceed. The selected payees appear in the Pay to section

of the page.

• A one-time/single bill payment

To make a single bill payment, select the checkboxes besides the name of the payee in

the Pay to section. Next, enter the payment amounts. Optionally, enter an effective date

on which to debit the accounts or leave it blank. If the debit date is omitted, the system

assumes the next available business date. Enter a reference (optional) to identify the

transaction or leave it blank.

Bill Payments


Bill payment form

• A recurring bill payment

To make the bill payment a recurring payment instruction, select the Set up recurring

payment check box. Additional options become available allowing you to specify the date

of the first payment, payment frequency, number of payments/until further notice, and the

date of the final payment. Recurring bill payment instructions if defined using these

options, will apply to all bill payments in the Pay to section. The debit date field is not

applicable for recurring payments.

Bill Payments


Bill payment form with recurring payments

3. Select Submit. An acknowledgement confirms your action.

Bill payment acknowledgement without recurring payments

Bill Payments


Bill payment acknowledgement with recurring payments

4. Optionally, select Pay another bill and repeat steps to continue paying bills from the same debit

account.

Bill Payment summary

The Bill Payment summary feature shows the status of bills currently in or recently rejected from the

payment stream. Using this service, you can:

• Enquire Bill Payment history

• Enquire/modify future Bill Payments: You can review payment details and follow its

activity. You can also repair or reject pending items.

Authorisers can enquire on processed and rejected bill payments, and review activity summary and bill

payment details.

Enquire Bill Payment history

Use this feature of the Bill Payment Summary to:

• Review received/processed bill payments, or

• Review rejected bill payments

Reviewing received/processed bill payments

Use the Bill Payment summary feature to view the status of bills received/processed by the bank. To do

so complete the following steps:

1. Select a Location and select Enquire history bill payment. The Bill Payment summary page

appears.

Enquire bill payments history

Bill Payments


2. Select the desired link for amount or status. The Summary page shows additional information.

Enquire bill payment activity

3. Select an Activity link to view account and service details.

Summary by status page

Details by activity date page

Bill Payments


Reviewing rejected bill payments

1. Select a Location and select Enquire history bill payment. The Bill Payment summary page

appears.

Enquire on historic bill payments

2. Select the Rejected tab and then select the desired link for amount or status.

Enquire bill payment activity - Rejected

3. The Bill Payment Summary page shows additional information. Select a link in the Status column to

view details of the Activity Summary. To view details of the bill payment by date, select a link in the

Activity date/time column.

Summary by Status page

Bill Payments


Bill payment details by date—Rejected by bank status

4. To view the summary by amount, select a link in the amount column of the Bill Payment Summary

rejected page.

Summary by amount page

Enquire/modify future bill payments

Use this feature of the Bill Payment Summary to

• Cancel forward-dated or standing instruction bill payments

• Modify forward-dated or standing instruction bill payments

Cancelling forward-dated or standing instruction bill payments

This option allows you to review and, if desired, cancel forward dated bill payments from the list.

Note: that a cancelled payment still has pending authorisation status. To reject the bill payment, you

must then authorise the bill cancellation using the Payment Authorisation service.

1. Select a Location and select Enquire/Modify future Bill Payment. The Bill Payment summary

page opens.

Bill Payments


Enquire on future bill payments

2. Choose the Forward-dated or Standing instructions tab. Then select Cancel from the Action

arrow of a specific bill payment instruction

Cancel standing instructions bill payments example

3. In the confirmation page that appears, select Yes, cancel this item.

Confirm instruction to be cancelled

Bill Payments


4. An acknowledgement confirms your action. Select Close and refresh parent window to return to

the Summary page.

Acknowledgement: pending item was cancelled

Modifying bill payments

This option allows you to modify forward-dated or standing instructions bill payments from the list.

Note: A modified payment still has pending authorisation status. To process the changes/modifications

to the bill payment, you must then authorise the bill payment instruction using the Payment Authorisation

service.

1. Select a Location and select Enquire/Modify future Bill Payment. The Bill Payment summary

page opens.

Enquire on future bill payments

2. Choose the Forward-dated or Standing instructions tab. Select the amount link for a specific bill

payment instruction you wish to modify.

Bill Payments


Modify standing instructions bill payments example

3. The Modify a Standing instruction page appears. Make the desired changes to the bill instruction

and select Submit.

Modify a Standing instruction

4. An acknowledgement confirms your action. Select Close and refresh parent window to continue

with steps to authorise payments.

Bill Payments


Acknowledgement: Modified item pending authorisation

Note: This modified bill payment instruction is pending authorisation even if it was previously authorised

before the modification. Further modifications to this bill payment instruction are not allowed until the

previously modified instruction has either been authorised or rejected.

Reviewing bill payments pending authorisation

1. Select a Location and select Enquire/Modify future bill payment. The Bill Payment summary

page opens.

2. Select the Pending authorisation tab. Select the desired payment link for amount or status to view

details.

Bill Payment Summary: Pending Authorisation

Reviewing bill payments pending repair

1. Select a Location and select Enquire/Modify future bill payment. The Bill Payment summary

page opens.

Bill Payments


2. Select the Pending repair tab, and make a choice from the Action arrow. An acknowledgement

confirms your action.

• To repair the selected payment, select Repair now

• To prevent repair of the selected payment select Reject

Bill Payments Summary: Pending repair

3. Alternatively, you can select the Status link to view the details of the Activity summary.

Bill Payment Details: Activity Summary of a bill pending repair

4. To view activity details by date, select a link in the Activity date/time column.

Bill Payments


Bill Payment details by activity date

5. To view activity details by amount select a link in the amount column of the Bill Payment Activity

Summary page.

Bill Payment Details: By Amount

6. To repair the bill payment, select Repair Now. The Repair a bill page appears. Make the desired

modifications and select Submit to submit the changes.

Bill Payments


Repair a bill

7. An acknowledgment confirms your action. The repaired transaction is pending further authorisation.

Repair a bill acknowledgment

Add Bill Payee

The Add Bill Payee service lets you associate your customer account numbers with payees already

registered in HSBCnet. You may also designate your HSBCnet debit account from which to pay. When

adding prospective payees, you begin by reviewing names already.

Note: In Australia, a Bill Payee is referred to as Biller and customer reference is used instead of account

numbers.

Adding a payee

1. Select a Location and select Add Bill Payee. The Bill payee details page appears.

2. Select Search to display a complete payee list. Optionally, enter a portion of the name to display

fewer listings.

3. Choose a bill payee name from the list. The entry form appears.

Bill Payments


Add Bill Payee

Bill Payee Details: Add a bill payee

Note: The Add a bill payee process is different for US Account holders. Refer to Appendix 2 for more

information.

4. Enter your account number with the payee.

5. Select the HSBC debit account from which to pay bills. Selecting a debit account is optional and

can be changed.


7. If desired, select Add another bill payee and repeat steps to continue adding payees.


Bill Payments


Bill Payee summary

Use the Bill Payee summary service to review the list of saved payees. Also, you can modify the status

of vendors associated with pending payments. When enquiring about bill payees, you can change

details about the account number with the payee, and change the HSBC debit account from which to

pay. You may also decide to remove the bill from the payment stream.

Note: The deletion option does not remove the payee from HSBCnet. Deletion merely removes the

payee from the payee summary list.

Before changing or removing a payee, the system verifies your entitlement to do so.

Changing bill payee information

1. Select a Location and select Enquire/modify Bill Payee list. The Bill Payee summary page opens.

Bill payee inquiry

2. Select Change from the Action arrow to modify your account with the selected payee. The Bill

payee details page opens.

Search and select bill payee

3. Enter your account number with the payee.

4. Change the HSBC debit account from which to pay. Selecting a debit account is optional.

Bill Payments


Change Bill Payee details


Change Bill Payee Acknowledgement

6. Select Close and refresh parent window to update recent activity information.

Deleting bill payee information

1. Select a Location and select Enquire/modify Bill Payee list. The Bill Payee summary page opens.

Enquire/modify bill payee list

2. Select Delete from the Action arrow to remove your account from the selected payee.

Bill Payments


Bill Payee Selection

3. Select Confirm. An acknowledgement confirms your action.

Bill Payee Delete Confirmation


Bill Payee Delete Acknowledgement

Bill Payments


Searching for customer accounts

1. From the Bill Payee summary page select Change from the Action arrow. The Bill payee details

page opens.

Bill Payee Selection

2. Select Search to review account details.

Search for payee details

3. Select an Account title link to view bill payee details.

Search for debit accounts

Bill Payments


Authorising Bill Payment instructions

Use the Authorisation Summary service to approve bill payments pending in the authorisation queue.

You may also decide to send the bill for repair or reject it instead of authorising the instruction. Before

performing any action, you can view payment details and activity.

Before you can authorise a bill payment, you must be entitled to the Authorisation Summary service

usually available under the Payments tab. If your company uses Sole Transaction Control only one

authoriser is required to process the payment. If your company uses Dual Transaction Control more

than one authoriser needs to authorise the transaction.

System-suggested value date

Authorisers can process payments pending authorisation that have no value date or have an expired

date. HSBCnet uses a date rollover feature to suggest a replacement date. Authorisers can accept the

suggested date and continue processing. This rollover feature simplifies authorisation, as preparers are

no longer required to update value dates.

Authorising bill payments

To authorise a bill payment, complete the following steps:

1. Access the Authorisation Summary service from the Payment tab. Select the Bill payment arrow to

review instructions pending authorisation. The Authorisation summary page opens.

Authorise a bill payment

2. Select Authorise from the Action arrow to authorise the payment status. Alternatively use the

check boxes to select up to a maximum of 10 instructions to be authorised at once by selecting

Authorise selected.

Bill Payments


Note: Instructions marked with an ‘R’ represent recurring/standing instructions and the authorisation

selection boxes are greyed out as they must be authorised individually. When authorising

recurring/standing instructions, you only need to authorise each instruction once. However, if the

instruction is modified after authorisation, the modification must be authorised.

Bill payments pending authorisation

3. Select Confirm in the Bill Payment confirmation page.

Acknowledgment page

4. Select Close and refresh parent window to show recent activity in the Payment authorisation

screen.

Sending a bill to repair

To send a bill that is pending authorisation to repair, complete the following steps:

1. From the Authorisation Summary, select Send to repair from the Action arrow to repair the bill

payment.

Bill Payments


Authorisation summary—send to repair option

2. The Create Repair Instruction page appears. Enter a repair instruction with a maximum of 500

English characters or 166 non-English characters in the text box. Select Submit when finished.

Create Repair Instruction

3. An acknowledgment confirms your action. The status of the instruction is Pending repair. Select

Close and refresh parent window to return to the Authorisation summary.

Pending Repair Acknowledgment

Bill Payments


Rejecting a bill

To reject a bill pending authorisation, complete the following steps:

1. From the Authorisation Summary, select Reject from the Action arrow to reject the bill payment.

Authorisation summary—reject option

2. A Bill payment (reject) confirmation page appears requiring you to confirm the rejection. Select

Confirm to proceed.

Reject bill confirmation page

3. An acknowledgment confirms your action. The status of the instruction is Rejected by customer.

Select Close and refresh parent window to return to the Authorisation summary.

Bill Payments


Pending Repair Acknowledgment

Bill Payments


Account Services Activity Log

Use Account Services Activity Log to view activity related to Bill Payments. Account Services Activity

Log entitles you to view activities performed by all entitled users so that you can make decisions about

onward processing.

Viewing transaction status

1. Access Account Services Activity Log from the Admin tab.

2. Enter an activity date or leave it blank. Selecting an activity date is optional. If no date is entered,

the system assumes ‘today’ for the latest activity date.

3. Select an activity type from the available list and select Go.

4. The Activity summary displays. Review results by the date the activity occurred. Optionally, select a

column heading to sort results differently.

Activity Log Summary: Bill Payment

5. Select an Activity link to view account and service details.

Bill Payments


Activity Log details

Bill Payments


Appendix 1: Bill Payments Australia

Bill Payments service is also available to Australian account holders.

Australia BPAY

BPAY is Australia’s most widely used bill payment service which enables bill payers to

transfer funds electronically from their bank accounts to billers. It is offered as a

payment channel by over 170 financial institutions through their phone and Internet

banking services.

HSBCnet now allows its Australian customers to make Bill Payments through BPAY. The BPAY logo is

displayed when paying an Australian Biller.

Australia Bill Payment

Note: Refer to the main guide for a list of available functions and step-by-step instructions on how to

complete them.

Bill Payments


When using the BPAY service for Australian accounts:

• The term Biller appears instead of Payee

• The term Customer Reference appears instead of Account number with Bill Payee

These changes are also seen in other Bill Payment services.

Pay Bills

The Pay a Bill service allows you to make a payment from your debit account to a biller in HSBCnet.

Paying bills

1. Select Australia as the Location, an Australian Debit account and select Pay bills.

Pay bills

2. The Bill Payment details page appears. You can make a bill payment to (up to) 10 billers at a time.

To choose the billers, select the respective checkboxes besides their name in the Available Payees

Bill Payments


section and choose Select to proceed. The selected billers appear in the Pay to section of the

page.

• A one-time/single bill payment:

To make a single bill payment, select the checkboxes besides the name of the biller in

the Pay to section. Next, enter the payment amounts. Optionally, enter an effective date

on which to debit the accounts or leave it blank. If the debit date is omitted, the system

assumes the next available business date. Enter a reference (optional) to identify the

transaction or leave it blank.

Bill payment form

3. A recurring bill payment:

To make the bill payment a recurring payment instruction, select the Set up recurring payment

check box. Additional options become available allowing you to specify the date of the first

payment, payment frequency, number of payments/until further notice, and the date of the final

payment. Recurring bill payment instructions if defined using these options, will apply to all bill

payments in the Pay to section. The debit date field is not applicable for recurring payments.

Bill Payments


Bill payment form with recurring payments


Bill Payment summary

The Bill Payment summary feature shows the status of bills currently in or recently rejected from the

payment stream. You can review payment details and follow its activity. You can also repair or reject

pending items.

Authorisers can enquire on processed and rejected bill payments, and review activity summary and bill

payment details.

Reviewing received bill payments

1. Select Australia as the Location and select Enquire history bill payment. The Bill Payment

summary page appears.

Enquire bill payments history

Bill Payments


2. Select the desired link for amount or status. The Summary page shows additional information.

Enquire bill payment activity

3. On the activity summary page, select an Activity date/time to view the Activity log details.

Summary by status page

Details by activity date page

Add Bill Payee

The Add Bill Payee service lets you associate your customer account numbers with billers already

registered in HSBCnet. You may also designate your HSBCnet debit account from which to pay. When

adding prospective billers, you begin by reviewing names already.

Note: In Australia, a Bill Payee is referred to as Biller and customer reference is used instead of account

numbers.

Bill Payments


Adding a Biller

1. Select Australia as the Location and select Add Bill Payee. The Add Biller page appears.

2. Select Search to display a complete biller list. Optionally, enter a portion of the biller number to

display fewer listings.

3. Choose a biller from the list. The entry form appears.

Add Bill Payee service

Bill Payee Details: Add a biller

4. Enter your customer reference number with the Biller.

5. Select the HSBC debit account from which to pay bills. Selecting a debit account is optional and

can be changed.


Biller Details: Add a biller

Bill Payee summary

Use the Bill Payee summary service to review the list of saved billers. Also, you can modify the status of

billers associated with pending payments. When enquiring about billers, you can change details about

Bill Payments


the account number with the biller, and change the HSBC debit account from which to pay. You may

also decide to remove the bill from the payment stream.

Note: The deletion option does not remove the biller from HSBCnet. Deletion merely removes the biller

from the Biller summary list.

Before changing or removing a payee, the system verifies your entitlement to do so.

Changing biller information

1. Select Australia as the Location and select Enquire/Modify bill payee list. The Biller summary

page appears.

Bill payee enquiry

2. Select Change from the Action arrow to modify your account with the selected Biller. The Biller

summary page appears.

Search and select bill payee

3. Enter your customer reference number with the Biller.

4. Change the HSBC debit account from which to pay. Selecting a debit account is optional.

Change Biller details


Bill Payments



Deleting biller information

1. Select a Location and select Enquire/Modify bill payee list. The Biller summary page appears.

Enquire on biller

2. Select Delete from the Action arrow to remove your account from the selected biller.

Biller Selection

3. Select Confirm. An acknowledgement confirms your action.

Biller Delete Confirmation

Bill Payments



Bill Payee Delete Acknowledgement

Bill Payments


Appendix 2: Add a Bill Payee for US account holders

The procedure to add a bill payee for US account holders varies from the global procedure.

1. Select US United States in the Location field.

2. Next select Add Bill Payee. The Bill payee details page appears.

Add Bill Payee

3. In the Bill Payee Details page, you can:

a. Enter a portion of the name that Starts with or Contains to display fewer listings. Use the

Bill Payee State code to specify the US State in which the payee is located. Select Search to

display search results based on your chosen criteria, or

b. Leave the fields blank and select Search to display a complete payee list, or

c. Select Create a new bill payee to create and add a new bill payee that is not on the

available list.

Searching for a Payee from an existing list

If you selected Search, a list of available payees appears in the Search result section of the page.

Choose a Bill payee name from the list. The Bill payee details form appears.

Bill Payee Details: Add a US bill payee

In the bill payee form, enter your account number with the payee and a Payee Nickname (optional).

Next, select the HSBC debit account from which to pay bills. Selecting a debit account is optional and

can be changed. Select Submit.

Bill Payments



Creating a new bill payee

If you selected Create a new bill payee in the Bill Payee details page, the Create a bill payee page

appears allowing you to enter and submit information about the new bill payee. Complete all mandatory

fields (marked with an asterisk *) and any optional fields.

Create a new bill payee

4. An acknowledgement confirms your action. If desired, select Add another bill payee and repeat

steps to continue adding payees.

Acknowledgement

Bill Payments


Appendix 3: Brazil Tax Payments

Brazil customers can pay their Guia de Arrecadação Estadual (GARE) tax payments through the Bill

payment service on HSBCnet.

GARE tax payments in Brazil are issued either with a barcode or without a barcode. For GARE tax

payments issued with a barcode, HSBCnet will accept all types of tax payments. For GARE tax

payments issued without a barcode, only Impostos Sobre Circulação de Mercadorias e Prestação de

Serviços (ICMS) payments will be accepted on HSBCnet.

Pay Bills

The Pay Bills service allows you to make a payment from your debit account to a biller in HSBCnet. To

access the Pay Bills service, select ‘Bill Payment’ from the HSBCnet menu.

Note: Refer to the main guide for a list of available functions and step-by-step instructions on how to

complete them.

Paying tax payments with a barcode

1. Select Brazil as the Location, a Brazilian Debit account with BRL currency and select Pay bills.

Pay bills

2. The Create New Payment page appears. If you have a barcode for your tax payment, input it in the

Barcode field and choose Continue to proceed. The barcode you entered will be validated by

HSBCnet.

Bill Payments


If you input an invalid barcode, you will receive an error message and will need to re-input the

barcode and try again.

If you have input a barcode that has been previously used, you will be advised that you have

already made this payment and asked if you would like to do it again. You can choose to proceed

using the same barcode by selecting Continue or you can Cancel the transaction.

3. You can now enter the payment details including the Payment date and the Debit reference.

Note: If the Payment date you have input is identified in the system as a local Brazil holiday, you

will receive an error message that instructs you to input a new date in order to proceed with the

transaction.

4. You will now be taken to the Review & confirm details screen. Make sure that all of the details are

correctly captured for the transaction and select Submit to proceed. If you need to make any

changes, you can select Back or you can also choose to Cancel the transaction.

Bill Payments


5. Once you have submitted the payment transaction, the Submission acknowledgement screen will

appear. You will need to select Confirm to finalize the payment instruction.

Paying tax payments without a barcode (ICMS payments ONLY)

1. Select Brazil as the Location, a Brazilian Debit account with BRL currency and select Pay bills.

Pay bills

2. The Create New Payment page appears. If you do not have a barcode for your tax payment (ICMS

payments only), select the “I do not have a barcode” button to proceed.

I

Bill Payments


3. The Select service page appears. You will need to select ‘GARE’ from the drop-down Service type

l

i

s

t

.

4. You will now need to input the Instruction details for the payment instruction. Make sure that you

complete any fields marked with an asterisk (*) as well as all of the detailed informationthat is

included in your GARE tax statement.

Bill Payments


5. You will now be taken to the Review & confirm details screen. Make sure that all of the details are

correctly captured for the transaction and select Submit to proceed. If you need to make any

changes, you can select Back or you can also choose to Cancel the transaction.

6. Once you have submitted the payment transaction, the Submission acknowledgement screen will

appear. You will need to select Confirm to finalize the payment instruction.

User Guide - HSBC · The Pay Bills service lets you make multiple payments from your debit account...

Documents

Transcript of User Guide - HSBC · The Pay Bills service lets you make multiple payments from your debit account...