User Group 2011 Conference regarded as “best ever!” › assets › files › newsletters ›...

Issue #2

December 16, 2011

User Group 2011 Conference regarded as “best ever!”

We would like to thank all of the attendees of this year's User Group conference! With the record

breaking attendance of current clients and 8 of 11 new clients attending, we were able to bring together

organizations from across the country and we couldn't be more honored.

We have compiled the results of the conference surveys and were thrilled to have received so much

positive feedback about presentations, keynote speakers, food and entertainment. Here are some

things you had to say about the conference:

"Both keynote presentations were excellent. As usual the food was great; both receptions were

exceptional!"

"John Smith's presentation was outstanding! Very warm reception from ALL Askesis Team

Members. Practical workshops we can apply. Food availability and quality were excellent."

"Askesis staff that I came into contact with was friendly and helpful. Thanks so much for such a

great conference!"

"Excellent networking opportunities. I was able to get some great ideas and possible solutions to

some performance issues by talking to other users. Overall very good conference – exceeded my

expectations!!"

"Very informative and glad I attended. Let me know what to expect next year, hope I can bring

others."

"Conference was excellent. Askesis Staff are wonderful. Topics were informative."

"Good information, good opportunities for networking, fun evening activities!"

"Thank you to all the Askesis staff that pulled this together. It is an excellent opportunity to

interact and learn from each other with the mix of keynote, general and breakout sessions. Good

format this year. Appreciate the focus on tax planning enhancements and new output

assessment documents."

The Presentation slides for this year's conference can be found on the Client Resource Center:

http://www.askesis.com/crc/pastusergroups.php. We’re already working on hosting our best User

Group Conference yet! Save the date for next year's conference: October 23-25, 2012.

Issue #2

December 16, 2011

How Behavioral Health Fits into Accountable Care

Organizations

An Accountable Care Organization (ACO) is a network of providers – doctors, hospitals and

other healthcare providers that share responsibility for delivering quality care to persons with

medical needs. In the Medicare model, an ACO is a group of providers of care delivering

integrated care. Other models include a financing entity to create an integrated finance and

delivery system. Regardless of the model, there are three objectives of an ACO: improve health,

improve patient experience and reduce per capita costs.

The push for the establishment of ACOs comes from a growing awareness of our current

healthcare systems’ quality and cost problems. Numerous organizations around the country,

such as Aetna and Banner Health Network, have already begun to announce partnerships to

form ACOs for both private insurance and Medicare beneficiaries. Some entities, like Kaiser and

Geisinger, have been running an ACO-like model for years. With submission deadlines rapidly

approaching (January 30, 2012 and March 20, 2012) many questions arise. One of particular

importance to our industry is "How does behavioral healthcare, specifically service delivery to

persons with serious mental illness, fit into the ACO paradigm"?

The ACO component of Health Care Reform is scheduled to begin in January, 2012. With many

health insurers, large hospital systems and large physician practices announcing their intentions

to form ACOs, one question that remains unanswered is how public sector mental health and

chemical dependency services will fit into the new paradigm. ACOs seek to change the model

that a provider of care only makes money when he or she delivers care. The idea is to make it

profitable to keep a population healthy rather than only get paid when people need care.

Obviously, information sharing is a big part of that vision. So how does an ACO model fit for a

whole population of people who have chronic illness? This is the question that community

based behavioral health systems should begin to ask themselves now. Should we be a resource

to an ACO, be embedded in an ACO, go at risk? These questions and more are good fodder for

strategic planning moving into 2012.

Issue #2

December 16, 2011

Resources

https://www.cms.gov/ACO/

http://healthreformgps.org/wp-content/uploads/Pioneer-ACO-RFA.pdf

http://www.kaiserhealthnews.org/stories/2011/january/13/aco-accountable-care-

organization-faq.aspx

http://www.nashp.org/sites/default/files/state.roles_.for_.promoting.aco_.pdf

http://www.thenationalcouncil.org/galleries/default-

file/ACOs%20Tipping%20Point%20Paper.pdf

Issue #2

December 16, 2011

Incorporating Lab Results into PsychConsult

Provider

First introduced in the PsychConsult Provider 7.0 release, Lab Results has now become an

integral part of our customers’ patient care process. PsychConsult has the ability to

automatically load and seamlessly link diagnostic lab results to a patient and allows for

physician review & sign-off. These functions enable a more complete Electronic Health Record,

but more importantly, are crucial to providing better patient care. Multicare Good Samaritan

Outreach Services, a PsychConsult Provider customer of 11 years, has been using lab results in

PsychConsult Provider since early October 2011. To date, over three hundred diagnostic lab

results have been automatically integrated into PsychConsult Provider. To quote one of Good

Samaritan's Prescribers, "It has been working GREAT for me."

• Delivers real-time lab results

• Alerts the ordering provider

• Documents provider review and sign-off

• Flags abnormal test results for review

PsychConsult Provider Functions

• Display diagnostic results in the Clinical Record

• Include lab results in eSummary CCD

• Provides patient-access to lab results in via the PsychConsult Consumer Portal

• Create patient lists with lab results values

• Generate patient reminders and clinical alerts based upon lab results values

A standard PsychConsult Provider Lab Results interface can be delivered within four (4) weeks!

Issue #2

December 16, 2011

New Clients

Please join Askesis in welcoming the following organizations to the PsychConsult User

Community!

Lenape Foundation

Doylestown, PA

http://www.lenapevf.org/

Community Services Group

Mountville, PA

http://www.csgonline.org/

Bridgeway Center, Inc.

Walton Beach, FL

http://www.bridgewaycenter.org/

Hartford Behavioral Health Network

Hartford, CT

http://www.harthosp.org/behavioralmed/default.aspx

Holiday Hours

In observance of the holiday season, Askesis Support will not be available on Monday,

December 26th or Monday, January 2nd.

Issue #2

December 16, 2011

Tech Corner: Eligibility Verification Service

with PsychConsult Provider

As By now most of you have heard about PsychConsult Provider's Eligibility Verification Service.

At this year's User Group Conference we shared some exciting changes for this solution. For our

customers that were unable to attend the "9th Annual National PsychConsult Provider User

Group Conference" we've included some highlights.

One of the major challenges we face with checking eligibility is connecting with the payers.

Although a Payer may have their own "free" website for online inquiries, these websites were

not built for high volume traffic and response time and uptime is unpredictable. In addition,

these sites do not offer a standard format for the eligibility responses and don't have a

standard process for submitting batch requests. Using a clearinghouse eliminates the

unpredictability and provides a better and consistent user experience.

About the Clearinghouse

• Askesis has partnered with Gateway EDI, a clearinghouse for HIPAA transactions

• Using the Clearinghouse, the Eligibility Verification Service can access over 700

payers

• In addition to state Medicaid, access is available to Medicare and the most

commercial payers

Benefits

• One price for connection to all of the Clearinghouse payers

• Detailed benefit information is returned to PsychConsult Provider in under 10

seconds!

• Consistent benefit reporting regardless of payer

• No more maintaining web site usernames, passwords and other account information

• Both real-time and batch transactions available for all Eligibility payers

• Service can be delivered and installed usually within two weeks

Customer Feedback

Mary Olsson, Patient Accounts Manager at Mon Yough Community Services:

"Takes only seconds (we still have not had an issue on timely results). Even running for 2

payors takes just seconds. We're pleased with the timeliness of the real time results"

Issue #2

December 16, 2011

"We have already changed our process at one site - we now get a report each Monday of

a list of clients that received one or more services at that site for the previous week. Then

a clerk runs an eligibility for each patient noted for the previous date range - this is a site

where clients come in several times each week & we were running checks on each

consumer several times each week; now it will be done once a week."

"The number of payers that we can check though the clearinghouse is great. That alone

is good reason for other agencies to consider this."

Issue #2

December 16, 2011

The results of Askesis’ Client Satisfaction

Survey 2011 are in!

In our most recent survey, we collected data from our current clients during the months of August and

September 2011. Our goals for this survey were to identify areas for improvement in Askesis' operations

as well as identify our clients' upcoming goals, challenges and expectations. The information collected

from this survey allows us to gain a thorough understanding of our clients' needs in an effort to further

develop functionality to support the ever-changing behavioral healthcare industry. With that said, the

results have provided to use with valuable information that has generated exciting buzz at Askesis.

We would like to share some of the results that will impact the direction of our development efforts.

• Is your organization interested in deploying a web version of PsychConsult Provider?

• Is your organization planning on integrating laboratory results into Provider in the next two

years?

Issue #2

December 16, 2011

• Do you plan to implement PsychConsult's Consumer Portal in the next two years?

• If offered, would you utilize alternative devices, such as tablets and internet-accessible phones

with PsychConsult?

Issue #2

December 16, 2011

• Is your organization planning on meeting Meaningful Use to become eligible for incentive

funding?

• If yes, do you have a Meaningful Use development plan/roadmap?

Issue #2

December 16, 2011

Upcoming Events

February 16 – 17, 2012

Open Minds

Best Management Practices Institute – Clearwater Beach, FL

http://www.openminds.com/best-management-practices-institute/index.htm

March 7, 2012

NJAMHAA

Annual IT Conference – Edison, NJ

http://www.njamhaa.org/index.php?option=com_content&view=article&id=101&Itemid=7#itc

onf

March 12 - 14, 2012

National Association of Psychiatric Health Systems

Annual Meeting – Washington, DC

https://naphs.org/AnnMeeting/index

March 21 – 22, 2012

PCPA

Technology Conference – Lancaster, PA

http://www.paproviders.org/

April 4 – 5, 2012

CiMH

12th Annual Behavioral Health Information Management Conference – Hollywood, CA

http://elearning.networkofcare.org/CiMH/EventOverview.asp?Id=367736

April 15 – 17, 2012

NCCBH

42nd Annual National Council Conference – Chicago, IL

http://www.thenationalcouncil.org/cs/conference

Issue #2

December 16, 2011

Askesis Staff Update

Askesis staff continues to grow in the 4th quarter of 2011 with the following new employees:

Jason Dickhart - Customer Support

Melissa Gallo - Systems Analyst, State Reporting Development

Don Haschert - Account Manager

Astrid Johnson - Account Manager, MCO

Wendy Shaffer - Account Manager

Justin Sheetz - Technical Writer

Vinod Vuyyuru - State Reporting Programmer

It's with sadness that we inform you that Jeff Harper, our Technical Specialist in Client Services,

has recently been diagnosed with cancer and is currently on medical leave. As many of our

customers have worked closely with Jeff over the years, our wish is to keep everyone informed

and provide as much support for Jeff, his wife Mary, and two children, Katie and Andrew.

He and his family have been actively posting about his condition, so you are able to check on his

status at http://www.caringbridge.org/visit/jeffreyharper.

Issue #2

December 16, 2011

Ask Askesis

"Where can I find the certification information for the 5010?"

• Certification information for 5010 can be found on any EDI X12 837 version CD in the

"certification folder".

"How can I find out the Certification number for the CMS PsychConsult EHR Incentive Plan?"

To locate PsychConsult’s CMS EHR Certification IDs, follow the steps outlined below:

1. Go to the Certified Health IT Product List Web site (http://onc-chpl.force.com/ehrcert).

2. Select your practice type by clicking the Ambulatory Practice Type button or the

Inpatient Practice Type button.

3. In the Search by Name or CHPL Product Number section, select search type Product

Name and enter PsychConsult in the Search for: field.

4. Click Search.

5. Next to Product Version# 7.1.0, click Add to Cart. Because PsychConsult Provider 7.1.0

meets 100% of the required criteria, you can now obtain a CMS EHR Certification ID.

6. Click the Get CMS EHR Certification ID button. You are presented with your CMS EHR

Certification ID.

1. Ambulatory Practice Type CMS EHR Certification ID: 30000004QOOPEAO

2. Inpatient Practice Type CMS EHR Certification ID: 30000004RUXTEAU

"Ask Askesis" will be included in every edition of Askesis Developments. It’s the #1 place to get

answers to your questions regarding functionality, best practices, and tips for using

PsychConsult.

Please send all questions to [email protected]. Your question may be featured in

our next issue!

User Group 2011 Conference regarded as “best ever!” › assets › files › newsletters ›...

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