User Experience: Process and Guidelines
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User Experience (UX) The process and guidelines @DanSorvik @NirishShakya
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Usability has been one of the ‘non-functional’ requirements in software architecture for a long time now. However, just because you and your team can use your software with your eyes closed does not mean your users can or will. Usability is a very small subset of User Experience (UX) design and an increasing number of companies in Australia and overseas is paying more attention to this growing field. Contrary to popular belief, UX design is not a ‘black art’ that only the creative or artistic types can do. It’s not a single discipline or role that’s assigned to one person or team either. In fact, it’s an attitude that everyone involved in the project needs to acquire. Hence, it’s something that everyone needs to learn to make products that people actually want to use. This is especially true in the case of software architects who have so much say and stake on the final product. The User-Centred Design Process User-centred design (UCD) is the concept of designing and developing a system around the user to fit the user and business needs instead of the other way round. Just like everything in software development, user-centred design also has some standard processes that can be followed to ensure that the software we build meets the needs of the users and the business. We will look at what the UCD process is and how it can be integrated into our existing software development methodologies and timelines. We will present several techniques in the different stages of the process that you can use straightaway whatever phase you are in your project. UX design principles we can’t live without We will look at some of the top UX design principles that we can’t live without in our trade. These principles can (and should) be applied by anyone who is involved in software development. We will show you why these principles work and how they can help you get immediate improvements in the UX that your product offers.
Transcript of User Experience: Process and Guidelines
User Experience (UX) The process and guidelines @DanSorvik @NirishShakya
What is User Experience?
User-Centred Design Process
The techniques
?
User
?
Who is the user?
Observation
http://wtfjournal.com/wp-content/uploads/2010/05/old-driver.gif
Personas
http://www.allmovieposter.org/poster/the-usual-suspects-poster-15.jpg
Personas
Scenarios
?
User
?
How should it work?
Sketching
http://www.italianvisits.com/people/da_vinci/images/da-vinci-skull_helicopter.jpg
Prototyping
http://www.smashingmagazine.com/2010/06/16/design-better-faster-with-rapid-prototyping/
?
User
?
Does it work?
Hallway testing
http://www.smashingmagazine.com/2010/06/16/design-better-faster-with-rapid-prototyping/
“You want to watch the first season of ‘Friends’. How would you find it on this site?
Heuristics testing
Eg. Nielsen’s heuristics: 1. Visibility of system status 2. Match between system and the real world 3. User control and freedom 4. Consistency and standards 5. Error prevention 6. Recognition rather than recall 7. Flexibility and efficiency of use 8. Aesthetic and minimalist design 9. Help users recognize, diagnose, and recover from
errors 10. Help and documentation
bit.ly/H0yaff
Usability testing
Feedback implementation
Positive comments or findings Make sure these features stay
Minor issues Unable to implement in this phase Cosmetic/minor issue
Showstopper/Road Block Significant detriment to user Result in a loss of sales
UX design principles
We can’t live without
guidelines
Guideline 1
Ask why
Make sure you know: Business Goals User Goals Are they the same? Ask why it is being (re) designed
Guideline 2
Context is everything
http://0.tqn.com/d/radio/1/0/9/5/S_console3.jpg
http://wtfjournal.com/wp-content/uploads/2010/05/old-driver.gif
Know your users and their context
Guideline 3
Help the user get started
Guideline 4
Make it obvious
What can I do here?
What can I do here?
Add to cart
Add to cart
More info
More info
What can I do here?
But HOW do I pay??
Guideline 5
Keep it ‘affording’
http://www.thehygieneexpert.co.uk/images/sized/images/uploads/office_door_handle_1-500x333.jpg
http://www.cimex.com/assets-uploaded/images/original/redbutton2.jpg
Buy now
Clickable
Not clickable
Not clickable
Guideline 6
Make it readable
1 2
3 4
How users read your webpages
THIS IS IMPORTANT. This is less important. �
This is even less important.
Guideline 7
Take it off slowly
Guideline 8
Tell the user what's going on
and what's going to happen
Guideline 9 Let the computer do the work for the user
Which "one is the "cheapest?
What’s my Login ID??
What’s my Login ID??
Where am I?
19 seconds
= 19000 seconds per day = 13 hours per day = 197 days per year!
X 1000 visitors per day
Guideline 10
Let the user be in control
To err is user
To forgive is design
Loss of control can be stressful!
http://upload.wikimedia.org/wikipedia/commons/c/ce/Australian_Slippery_Road_Surface_sign.png
The Undo button
↺
Register before you buy
Let the guidelines guide you
Keep looking at the bigger picture
Techniques Observation Personas Scenarios Sketching Prototyping Hallway Testing Heuristic Evaluation Usability Testing
Who is your user?
How should it work?
Does it work?
Guidelines
1. Ask why 2. Context is everything 3. Help them get started 4. Make it obvious 5. Keep it ‘affording’ 6. Make it readable
Guidelines
7. Take it off slowly 8. Keep the user informed 9. Let the computer do the work 10. Give the user control
301/15 Lime Street King Street Wharf Sydney NSW 2000
Say hello
Nirish Shakya [email protected] 0431 170 608 @NirishShakya
Dan Sorvik [email protected] 0401 595 884 @DanSorvik
www.ObjectiveDigital.com
