user experience of the next-gen catalogue

andrew preater

‘senate house’ by flickr user secret pilgrim (cc-by-sa) http://flic.kr/p/7gtBgp

bit.ly/encoreshl

before implementing the encore catalogue…

method 1.cognitive walkthrough

method 2.repertory grids

method 3.stories, anecdotes, conversation!

key findings

1. a web-like catalogue encourages web-like behaviours

2. using our catalogue is an affective experience

critique of usability testing

improving our understanding of user experience

ethnography, an inductive science

doing ethnography in the library

@preaterwww.preater.combit.ly/encoremm