User experience of Encore: a mental models approach
-
Upload
andrew-preater -
Category
Education
-
view
1.656 -
download
3
description
Transcript of User experience of Encore: a mental models approach
![Page 1: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/1.jpg)
User experience of Encore:a mental models approach
Andrew PreaterSenate House LibrariesUniversity of London
![Page 2: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/2.jpg)
bit.ly/uol175
![Page 3: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/3.jpg)
![Page 4: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/4.jpg)
Our readers understanding of EncoreWhat this means for us
What I’ll talk about
![Page 5: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/5.jpg)
Encore live June 2011
Positioned as default catalog
![Page 6: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/6.jpg)
Positioning Encore
Breeding, M. (2010). Next-gen library catalogs. London: Facet
![Page 7: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/7.jpg)
![Page 8: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/8.jpg)
![Page 9: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/9.jpg)
![Page 10: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/10.jpg)
Mental models
![Page 11: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/11.jpg)
3. Unscientific2. Unstable1. Incomplete
4. Lack firm boundaries
![Page 12: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/12.jpg)
Maya (age 10), primary school pupilhttp://www.canyoudrawtheinternet.com
![Page 13: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/13.jpg)
“The mental model of a device is formed largely by interpreting its perceived actions and its visible structure.”
Norman, D.A. (1988) The design of everyday things. 2nd edn. New York, NY: Doubleday.
![Page 14: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/14.jpg)
Designing for library users
![Page 15: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/15.jpg)
1. A consistent conceptual model...
![Page 16: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/16.jpg)
2. A consistent and intelligible user experience...
![Page 17: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/17.jpg)
3. You only need train users on the conceptual model
![Page 18: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/18.jpg)
Does that match your experience?
![Page 19: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/19.jpg)
Catalog mental models
Borgman, C. (1986) ‘The user’s mental model of an information retrieval system: an experiment on a prototype online catalog’, International Journal of Man-Machine Studies, 51 (2), pp. 435-452.
Dimitroff, A. (1992) ‘Mental models theory and search outcome in a bibliographic retrieval system’, Library and Information Science Research, 14 (2), pp. 141-155.
![Page 20: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/20.jpg)
1.Contents of the database
2.Interactive nature of the system
3.Existence of multiple files
4.Multiple fields within each record
5.Multiple indexes and / or inverted indexes
6.Boolean search capability
7.Keyword search capability
8.Use of controlled vocabulary
Dimitroff, A. (1992) ‘Mental models theory and search outcome in a bibliographic retrieval system’, Library and Information Science Research, 14 (2), pp. 141-155.
![Page 21: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/21.jpg)
Clements Library Card by David Fulmer, license CC-BY http://flic.kr/p/7Cs5gQ
![Page 22: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/22.jpg)
Investigating mental models
![Page 23: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/23.jpg)
1. Cognitive walkthroughs
![Page 24: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/24.jpg)
2. Structured interview using Repertory Grid Technique
![Page 25: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/25.jpg)
3. Stories, anecdotes, and conversations
![Page 26: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/26.jpg)
Repertory Grid Technique?
Crudge, S.E. and Johnson, F.C. (2007) ‘Using the repertory grid and laddering technique to determine the user's evaluative model of search engines’, Journal of Documentation, 63 (2) pp. 259–280
![Page 27: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/27.jpg)
Constructs
![Page 28: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/28.jpg)
‘Clear user interface’versus
‘Cluttered user interface’
‘A specialist tool’versus
‘A general search tool’
‘Terms in catalog are easy to understand’versus
‘Stuffy or out-dated jargon’
![Page 29: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/29.jpg)
Rate your catalogs on a five point scale:
WebPAC Encore Ideal catalog
‘Cluttered user
interface’4 2 1 ‘Clear user
interface’
![Page 30: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/30.jpg)
Repeat 10 constructs, 10 participants
Sort grids using ‘FOCUS’
Can now represent it visually
Shaw, M.L.G. and Thomas, L.F. (1978) ‘FOCUS on education – an interactive computer system for the development and analysis of repertory grids’, International Journal of Man-Machine Studies, 10 (2), pp. 139-173.
![Page 31: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/31.jpg)
A completed grid
![Page 32: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/32.jpg)
1. Summary of grid data
![Page 33: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/33.jpg)
Encore closer to ideal than the WebPAC to the ideal
![Page 34: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/34.jpg)
Strongly contrasting views of Encore
![Page 35: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/35.jpg)
2. Summary of qualitative data
![Page 36: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/36.jpg)
Readers behave like they’re using web search
![Page 37: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/37.jpg)
![Page 38: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/38.jpg)
Encore encourages this behavior?
![Page 39: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/39.jpg)
Affective aspects of catalog use
![Page 40: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/40.jpg)
Implications for the library
![Page 41: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/41.jpg)
Staff training focused on explaining the system
![Page 42: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/42.jpg)
Small groups trained in-depth on Encore
![Page 43: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/43.jpg)
One approach won’t suit all readers
![Page 44: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/44.jpg)
Feedback is generally positive
![Page 45: User experience of Encore: a mental models approach](https://reader036.fdocuments.in/reader036/viewer/2022062614/5462538eb4af9f5d1c8b4770/html5/thumbnails/45.jpg)
How we followed up on this