User Experience in Chinese Hospitals
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Transcript of User Experience in Chinese Hospitals
上海民工shang hai min gong
6
The team + Gabriel
Tom / Vivid / Tan / Paul / Gilbert / Gabriel
HUX
HUser Experience in Chinese Hospitals
Observation field:Guoda, 185 Pu'an Road, Luwan, Shanghai
the problem(s)faced by patients
We followed a patient from entrance to exit...
a complex and repetitive process:
wait.... wait... move... wait.... talk....pay.... talk... wait... pay....
...then exit.
Entrance Exit35mn
Doctor time2mn32s
red : waiting time31m40s
31mn of waitto (only) 2 minutes to talk to a doctor
9 minutesto find what they needed to do
information confusion
• too much information[ex: a huge variety of boards in different consistencies]
• not enough information[ex: general sense of direction at the entrance, no english]
• information at the wrong place[ex: they have lines for each purpose, but signs are hidden]
ideation5 easy steps to a better user experience
1:Shorter waiting timeby better information
display
2:Change the way
people wait
prototype
1. better located signage
as for today...
...you miss the sign
Yes ! Here !
your sign goes here.
a. better visibility and readability of directions
following this
arrow
dead end
Informationon the door
!
!!avoid
everyone entering
in it (more
privacy)
This is a static specialists directory
walkthrough
Ground floor :
generalized departments
generalized departments
Each floor :
floor map
floor map
patient flowchart
patient flowchart
floor information boardinside the waiting area
floor information boardinside the waiting area
floor information boardinside the waiting area
in front of specialist doorbuffer area
in front of specialist doorbuffer area
Any questions ?
Thank you !
上海民工shang hai min gong
6
Presented during
DesignINg Shanghaihttp://www.techyizu.org/designing-shanghai
DesignINg Shanghai is a unique celebration
of all things UX, taking place on 5th
November 2011.
Find yourself immersed in User Centered Design through lightning talks, mini
workshops and a city-wide research & rapid
prototyping exercise.
In the morning, speakers from Frog, IDEO
will be sharing their insight, approach and
methodology, helping you to make the
most out of the afternoon workshop.
From lunchtime onwards, you will have the
opportunity to form teams, choose a design
challenge and head out to public areas in Shanghai to research your chosen problem
(these could be anything... From tackling
road safety to improving the People's Park marriage market). On return to the UX Day
venue, teams will synthesize their research,
brainstorm solutions and create rapid
prototypes to share with the rest of the group.