User-driven innovation for inclusive technology ...€¦ · User-driven methodologies for R&D and...
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User-driven innovation for inclusive technology: Technosite’s experience Jaisiel Madrid Sánchez R&D Manager
Transcript of User-driven innovation for inclusive technology ...€¦ · User-driven methodologies for R&D and...
User-driven innovation for inclusive technology: Technosite’s experience
Jaisiel Madrid Sánchez R&D Manager
EU Context and user-driven innovation
“Smartgrowth:(…)developinganeconomybasedonknowledgeandinnova<on”Firstofthethreepriori,estobeheartofEuro2020.
Sofar…:R&Dfocusesoninputratherthanimpact.
Tosucceed:lookatR&Dandinnova8ontogether Focusonuserneeds:“theknowledgeiswherepeopleare”(user‐driven
innova8on). Combinedwithallstakeholders(openinnova8on).
LivingLabs:Amethologyforuser‐drivenopeninnova8on End‐userpar8cipa8onfromanearlystage:thecentreofinnova8on
lifecycle. AconcurrentworkspaceforPublic‐Private‐People‐Paternship(PPPP).
Inclusive technology
“Tobeeffec<veasmartgrowthstrategymustalsobeinclusive”GranadaMinisterialDeclara,onontheEuropeanDigitalAgenda.
Todevelopinclusivetechnology=deliveringsocialcohesion: ToensureaccessforalltoInforma8onSocietyservices. Toempowerpeoplebydevelopingtheirskillsthroughoutthelifecycle:
beKereduca8onalandtraininglevels(higherproduc8vity).
Accordingto: Diversityofcapabili8esaccordingtouser,technologyandcontext(not
onlypeoplewithdisabili8esbutgeneralpublic). EUchallenge:demographicaging(155.1millionin2060)
Notonlyemergingtechnologiessholudbeinclusive,butPPPP’sworkspace
User-driven innovation for inclusive technology: Technosite’s case
Trendonuser‐driveninnova<on:Networkeduserorganiza8onsleadingR&Dprojectsincoopera8onwithindustry.
ContextofLLsareci8es,ruralareas…orworkingspaces.
TechnositeisthetechnologycompanybelongingtoONCE’sFounda8on.
Over50%ofTechnosite’sstaffarepeoplewithdisabili<es:end‐usersarewithinTechnosite’sinnova8onlifecycle.
ImportantR&Dleadingac<vity,builtuponadeepknowledgeondiversity(ourcompe88veedge).
Technositemightbeseenasabig,broadlyconceptualizedLivingLabinthelabourenvironmentforpeoplewithspecialneeds.
Technosite’s user-driven inclusive R&D
BringingR&Ddevelopmentto“realrequirements”fromearlystages.
R&Dprocessishardlyinfluencedbyallowingforearlyassessmentofthesocio‐economicimplica8onsofnewhorizontaltechnologicalsolu8ons.
Outstandinguser‐drivenresearchprojects: INREDIS. CISVI. APSIS4all
SubmiKedtoAALJoint‐Programme: SilverSurfer. SAAPHO.
Furtherini8a8ves(7PM).
Ongoing R&D projects
INREDIS. 23.6M€forR&Dofnewchannelsofcommunica8on(2007‐2010).
Technositeleadingcollabora8onbetweenmorethan40companies,universi8es,researchcentresanduserorganiza8ons.
INREDISempowersuserstodriveresearchanddevelopmentfornewICTservicesfocusoninclusioninwellbeingande‐healthenvironments(amongothers).
INREDISconceptstofosteraccessibility:interoperability+mul0modality+adaptability+ubiquity+security.
Ecosystemapproachforinclusiveenvironments(LLsamongthem),withacommonintegra8onframeworkofgenericICTservices(INREDISpladormguidelines).
Ongoing R&D projects
CISVI(ResearchspacesforeHealthandIndependentLiving). Installa8onofdifferentLivingLabsinreal‐contextscenarios. Researchonmethodologiesforco‐crea8onofinnova8veservices.
APSIS4all(AccessiblePersonalisedServicesInPDTSforall) Developmentofaccessiblepublicdigitalterminals(PDTs)inreal‐lifeenvironments.
Threepilotsonautomatedtellermachines(ATMs)and8cketvendingmachines(TVMs):~4500users(withdisabili8es,elderlypeopleandpeoplewhoarenotfamiliarized).
User-driven methodologies for R&D and innovation
Differentmethodologiesfordifferentstages:con<nuousadapta<ontothechangingneeds,preferencesandexpecta<ons.
Phase 0: Research
Phase 1: Solution design and proposal
Phase 2: Prototype
development
Phase 3: Pre-commercial product/service
Phase 4: Commercial
product/service
User-driven methodologies for R&D and innovation
Phase 0: Research
Phase 1: Solution design and proposal
Phase 2: Prototype
development
Phase 3: Pre-commercial product/service
Phase 4: Commercial
product/service
Heuris8csandusertes8ngofavailabletechnology(needsandpreferences)
In‐deepthinterviewsandobserva8on(userexpecta8ons)
Opinionmining. Technological
watch. Legalðics
Concepttestwithendusers.
Ques8onnaires. Focusgroups. Storytelling. Theathre
sessions. Workshops. Gaming. Intera8ve2.0
applica8ons. Scorecardhouse
ofquality Legalðics
Directandindirecttes8ng.
Analysisofsystemlogs.
Tes8ntginacontrolledenvironment(CDT).
Tes8nginasimulated‐realenvironment.
Workshops. Largescale
difussionbymassmedia.
Directandindirecttes8ng.
Analysisofsystemlogs.
Tes8nginarealenvironment:fieldtrials.
Workshops. Largescale
difussionbymassmedia.
Con8nuousdirectandindirecttes8ng.
Analysysofsystemlogs.
Opinionmining. Feedbackby2.0
applica8ons.
User-driven methodologies for R&D and innovation
Research(e.g.):
Morethan700interviewstodetectbarriersintheaccesstotechnologyindifferentenvironments,aswellastodetectuserneeds,preferencesandexpecta8ons.
Quan8ta8ve+qualita8vemethodology.
Technologicalwatch.
User-driven methodologies for R&D and innovation
Prototypedevelopment(e.g.):
Installa8onofprototypesinacontrolledenvironment(forintrusiveandnon‐intrusivetes8ng):INREDISDisplayCenter(CDT)
Prototypinginsimulated‐realcontext:metalTICsmarthome.
User-driven methodologies for R&D and innovation
Pre‐commercialproductsandservices(e.g.):
Real environment: Village of ABLA, Málaga. (Independent living and eGoverment services)
Next steps: AAL Joint-Programme
SilverSurfer. Planning,organisingandexecu8ngtravelandtransporta8onac8vi8esforseniorci8zens.
Combina8onofdifferenton‐lineservicesthatwillassisttheelderlypeopleateverystageoftheirtrip.
PilotsinreallifeenvironmentsfollowingBri8shandFinnishseniorci8zenstravellingtoFuengirolaandMalagaontheCostadelSolinSpain.
Next steps: AAL Joint-Programme
SAAPHO. User‐centrearchitecture:easy‐to‐useandeasy‐to‐configureuserinterfacesforhealthcare,par8cipa8onandsecurityservices(ac8veaging).
Mul8‐touchscreensandNFC‐phone(informa8onbytouching).
Technositewillprovideanadaptedandintelligentframeworkaccordingtouserneedsandpreferences.
PilottestinSpainandUK.
Next steps: further initiatives (7PM)
Newchannelsofcustomercollabora<onbycloudcompu<ng(fosteringLivingLabstoaccelerateemergingtechnologies). Keyaspect:toensurearichinterac8onwithvirtualizedservicesofthe
clouds(inclusiveinterac8on).
Accessingthecollec<veintelligencefromInternet(“theknowledgeiswherepeopleare”):Web3.0.
ViabilityofLivingLabsamertheirformaldura8on:newLivingLabsbusinessmodels(ingeneral,proposalofnewbusinessmodelsbasedonsocialneeds).
Coordina8onfornewmainstreammethodologiesofinnova8on:ECOLAB(na8onal)andENOLL(European).
Non‐intrusivesystemsforanalysisofuserac8vity(proac<vebehaviour)andhighlyadaptednaturalinterfaces(“designforyou”).
