Use of smartphones in an online research community
-
Upload
merlien-institute -
Category
Education
-
view
413 -
download
1
Transcript of Use of smartphones in an online research community
Smart Opportunity or not?
Use of smartphones in an online research community
Dianne GardinerManaging Director, Latitude Insights (AU)
1
28% of the smartphone market in the US
28% of mobile enabled market in Australia
Nielsen Q3 2010, Nielsen Australia April 2010
2
Our Community
Online Research Community (MROC)
112 iPhone users across Australia
Feb – Mar 2010
Exploring how being connected anywhere, anytime changes the way people do things
3
4
So more of these �
Means less time using the
internet, on a computer �
By 2011, predictions are that 85% of handsets
shipped globally will include some sort of browser.
Gartner: Ten Mobile technologies to watch in 2010-2011
5
Less time on the computer, more on mobile devices
Internet use since
acquiring iPhone
2 in 5 iPhone users are spending less time now on
the internet on a computer
6
It’s made a BIG difference to my life
34%, some difference
64%
2% no difference
7
Has a new
door opened to allow us to
engage with
consumers?
8
Forcing
the issueIt’s pretty ironic that a lot of us are using
emails & internet more on our iphones, yet still do a lot of iTalk on a pc
Having the choice…
9
Frustratio
n
Too hard to navigate
Too slow
Too hard to reply
10
11
Speed
“I rarely do much in the way of typing on iPhone, not
as fast. Basic stuff like facebook updates or typing
URLs sure, but not full-on forum posts”
12
Level of
detail
“I’m inclined 2 give much more
detailed responses on computer
coz I can touch type so much
quicker on a keyboard: thoughts flow easily brain to keyboard,
whereas typing with iPhone so sluggish”
Finally and most importantly from our perspective was that participants themselves identified if they responded on the phone it would be more superficial,
shorter response than on their computer.
I’m inclined 2 give much more detailed responses on computer coz I can touch
type so much quicker on a keyboard: thoughts flow easily brain to keyboard, whereas typing with iPhone so sluggish
iPhone is great to get information (or send) quickly and look up stuff with a click,
click – like you can be in and out of Facebook and accept a friend in under a
minute. I couldn't log onto my computer that fast. So its great for adhoc communication but when I want to sit down pay my bills, write emails, etc I would
always use a computer
13
Bite size bits
not the ‘full meal’
Consumption
not creation
14
Testing the waters
15
Comparison of response
86 words
65 words
Word count, matched discussion topic
16
Comparison of response
Lorem ipsum dolor sit amet,
consectetur adipiscing elit. In vel
interdum turpis. Donec sit amet
lacus purus, eget aliquam nisl. In
quis risus sed eros sodales
tincidunt in sed tortor. Proin enim
lacus, cursus at ultricies feugiat,
sagittis at augue. Aenean leo
nulla, ornare eu ultrices quis,
congue vel massa. Vestibulum a
neque nisl. Aliquam urna arcu,
dapibus in ullamcorper at, dictum
eu enim.
Lorem ipsum dolor sit amet,
consectetur adipiscing elit. In vel
interdum turpis. Donec sit amet
lacus purus, eget aliquam nisl. In
quis risus sed eros sodales
tincidunt in sed tortor. Proin enim
lacus, cursus at ultricies feugiat,
sagittis at augue. Aenean leo
nulla, ornare eu ultrices quis,
congue vel massa. Vestibulum a
neque nisl. Aliquam urna arcu,
dapibus in ullamcorper at, dictum
eu enim. Curabitur porttitor sem
sit amet sem lacinia vestibulum.
Quisque non nisi ante, non
sagittis purus. Aliquam nec nibh
lorem, a sollicitudin enim.
86 words
65 words
17
Comparing
Alerts
18
A question
of time
19
Immediacy
20
34 minutesFirst response after alert
Immediacy
50% of all responses
<1 minute
8 hrs, 36m 1 hr, 28 mins
Surveys were same length, sent three
weeks apart on the same day of week.
21
Shorter shelf life
25% BF: 02 2011
22
It’s personal
“This is the first time I've ever directly responded to a text
message link. I'm not a fan of having companies sms me, I
think because I regard sms as a very personal thing
reserved only for friends. I prefer to respond to emails”
23
Getting
Deeper
24
25
26
“I’ll tell you what I want, what I really, really
want”
Whether via a computer or mobile, participants want research to be
✔Simple
✔Relevant
✔Unobtrusive
✔But most of all… easy
So we have to ask…
does mobile improve the MROC experience?
27
To mobile, or not to mobile?In the context of an MROC mobile delivers…-More immediate response
-Shorter responses
-Lower level of overall response
It is best applied to uses…
-Where timing is critical
-Context is critical (moment of truth)
-Other input is sought
28
Forcing
the issue
But the grass isn’t always greener
29
Discussion
30
Insights Everyday
Thank youDianne Gardiner, Managing Director, Latitude Insights
email [email protected] + 61 417 323 765twitter @DiGardinerweb www.latitudeinsights.com.au & www.parellelinsights.com
31
Insights Everyday
Presented @ International conference on
Market Research in the Mobile World
2 & 3 Dec 2010, Berlin
Organised by
For more information
Please visit: http://www.merlien.org
32