Use of IT Tools for Administration of DL Courses - WIPO · 5/5/2011 1 IT Tools for Administration...
17
1 5/5/2011 IT Tools for Administration of DL Courses 1 Geneva April 27, 2011 Use of IT Tools for Administration of DL Courses 5/5/2011 IT Tools for Administration of DL Courses 2 Course Administration / IT Tools WIPO Academy DL Course Administration Methods - sharing 10 years of experience Learning Management Systems (LMS)
Transcript of Use of IT Tools for Administration of DL Courses - WIPO · 5/5/2011 1 IT Tools for Administration...
1
5/5/2011 IT Tools for Administration of DL Courses1
GenevaApril 27, 2011
Use of IT Tools for Administration of DL
Courses
5/5/2011 IT Tools for Administration of DL Courses2
Course Administration / IT Tools
WIPO Academy DL Course Administration Methods - sharing 10 years of experience
Learning Management Systems (LMS)
2
5/5/2011 IT Tools for Administration of DL Courses3
Objectives
Your objectives?
Facilitate the administration…
Communication tools…
Customization…
Different topology / Model (hosted, self-maintained, …)…
Accessibility…
Social tools included in an LMS (Wiki, Forum, …)…
Administration hints…
How to start…
Major challenges…
5/5/2011 IT Tools for Administration of DL Courses4
Objectives
Appreciation for the full cycle of course administration
How IT tools can facilitate course administration
How IT tools can bridge the distance gap
3
5/5/2011 IT Tools for Administration of DL Courses5
IT Tools for Administration of DL Courses
Presentation Overview
Objectives
Terminology: LMS, VLE, WVLE
WeLC Overview
Learners service expectations
Administration challenges
Course administration lifecycle
Choosing appropriate solution
Technical concerns
WeLC quick demo
Conclusion and Discussion
References & further information
5/5/2011 IT Tools for Administration of DL Courses6
Terminology: LMS, VLE, WVLE
LMS
A learning management system (commonly abbreviated as LMS) is a software application for the administration, documentation, tracking, and reporting of training programs, classroom and online events, e-learning programs, and training content
VLE
A virtual learning environment (VLE) is a system designed to support teaching and learning in an educational setting
WVLE / WeLC
4
5/5/2011 IT Tools for Administration of DL Courses7
Content Management SystemLearning Management SystemRegistration & PaymentCourse catalogCourse AuthoringDscussion ForumCommunication toolCalendars/ plannerReportingEtc.
Manager
Learners /Students
Potential learner
Course Administrators
Head TutorsTutors
& Instructors
WeLC
General Information;Registration;Payment;Access FAQ
Maintain the system;Technical assistant to:
Potential clients;Clients/ students;Former students;Tutors & Head Tutors
Create & maintain content;Edit assignments and exams;
Manage assessment,Manage classes & groups;
Assist students;Lead virtual classroom;
Courses;Course material;personal profile;Discussion ForumTutor supportAdmin. SupportCertificate
Personal account;Grade & certificate;Advanced training
ReportsStatistics
External actors - Learners Internal actors - Administration
Former Student /(Alumni)
WeLC Overview
5/5/2011 IT Tools for Administration of DL Courses8
Learners service expectations
What do our learners expect from us in terms of service?
Apply for access to a course
Course opens on time
Materials are available 24/7 and are correct
Some interaction with fellow students (social tools)
Questions are answered within 24-48 hours
By course administrator
By tutor
Certificate, transcript is available
Means to provide feedback
5
5/5/2011 IT Tools for Administration of DL Courses9
Administration Challenges
“Quality in a service or product is not what you put into it.It is what the client or customer gets out of it.”PETER DRUCKER
“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.”JEFF BEZOS
“Customer service is not a department, it's an attitude!”
5/5/2011 IT Tools for Administration of DL Courses10
Administration Challenges
Quality of service is keyPoint of contact (website, email address)Well trained, well organized course administratorsProcedural manual, model emailsGoals: high completion rate, satisfied customers,more filings/applications
Phases of administration (« Role playing exercise »)
6
5/5/2011 IT Tools for Administration of DL Courses11
Course administration lifecycle
AdvertisingCourse catalogRegistration
GroupingAssigning tutors
Opening courseSupporting students
Supporting tutorsSocial tools
EvaluationReportingUpdating
AssessmentsExams
Certificates
5/5/2011 IT Tools for Administration of DL Courses12
Before start of course (registration phase)
Advertise the course via course catalog (web page)
Answer students’ questions
Syllabus
Cost
Pre-requisites
Enable students to apply for a course
Acknowledge / confirm registration
Check class sizes
Divide into virtual classes (groupings)
Assign tutors to classes
7
5/5/2011 IT Tools for Administration of DL Courses13
Course in progress
Answer admin/technical questions
Busiest periods:
week 1 of course
weeks leading upto exam
Motivate students (milestone emails)
Monitor social tools
Ensure content is correct (minor updates)
Ensure assessments and exams (calendar)
Milestone emails very important here
Ensure exam grades are accessible
5/5/2011 IT Tools for Administration of DL Courses14
Course completed
Issue certificates (manual / online)
Receive feedback:
Student evaluation questionnaire
Tutor feedback questionnaire
Course administration statistics
Report to management
Update course content if necessary
Amend procedural manual, milestone messages
8
5/5/2011 IT Tools for Administration of DL Courses15
Course administration cycle
AdvertisingCourse catalog
RegistrationGrouping
Assigning tutors
Opening courseSupporting students
Supporting tutorsSocial tools
EvaluationReportingUpdating
AssessmentsExams
Certificates
5/5/2011 IT Tools for Administration of DL Courses16
Choosing appropriate solution
WeLC - Business Benefits
Reduced on-going support costs Automated tasks
Human intervention reduced
Improved quality of services
Efficiency gains by integrating different modules of the solution
Streamline and facilitate the creation of course content
Improved security
Improvement look & feel and usability of the system
Enabled multilingual handling including non-Latin characters
9
5/5/2011 IT Tools for Administration of DL Courses17
Choosing appropriate solution
WeLC Project Overview - Project Plan & Timelines
5/5/2011 IT Tools for Administration of DL Courses18
WeLC Quick overview
WIPO VLE: WeLC
Authoring tool(To create and package
standard content)
Learning Management System
(LMS Moodle based)
OnlineDistance LearningCourse Catalog
Online Registration & Payment
Service
10
5/5/2011 IT Tools for Administration of DL Courses19
Technical concerns
Security Standards compliancy
Usability Web 2.0 Standard
Accessibility Disabled users, Old PCs, …
Look and feel Standards & Corporate image
Maintainability Software Standards compliancy
Portability Standards: SCORM compliancy
Responsiveness Architecture, Network, DB, GUI
Internationalization All required languages enabled
Flexibility …
Interoperability Systems to work together (inter-operate)
…
5/5/2011 IT Tools for Administration of DL Courses20
WeLC quick demo
11
5/5/2011 IT Tools for Administration of DL Courses21
WeLC quick demo
Course Catalog
5/5/2011 IT Tools for Administration of DL Courses22
WeLC quick demo
Registration & Payment
12
5/5/2011 IT Tools for Administration of DL Courses23
WeLC quick demo
Registration & Payment
5/5/2011 IT Tools for Administration of DL Courses24
WIPO Virtual Learning Environment: Quick Demo
Registration & Payment
13
5/5/2011 IT Tools for Administration of DL Courses25
WIPO Virtual Learning Environment: Quick Demo
Learning Management System – Moodle Customized for WIPO
5/5/2011 IT Tools for Administration of DL Courses26
WIPO Virtual Learning Environment: Quick Demo
Moodle Customized for WIPO Moodle Customized for WIPO
14
5/5/2011 IT Tools for Administration of DL Courses27
5/5/2011 IT Tools for Administration of DL Courses28
15
5/5/2011 IT Tools for Administration of DL Courses29
5/5/2011 IT Tools for Administration of DL Courses30
WeLC quick demo
16
5/5/2011 IT Tools for Administration of DL Courses31
Conclusion and discussion
5/5/2011 IT Tools for Administration of DL Courses32
References
WIPO eLearning Center
http://lms.wipo.int/
Learning Management Systems
http://en.wikipedia.org/wiki/Learning_management_system
Moodle
http://moodle.org/
http://docs.moodle.org/
17
5/5/2011 IT Tools for Administration of DL Courses33
Further information
Jean-Jacques Buregeya
Caroline Storan
![Courses offered at GBS For MASTER OF BUSINESS ADMINISTRATION [CBCS]](https://static.fdocuments.in/doc/165x107/56814f36550346895dbcd1c0/courses-offered-at-gbs-for-master-of-business-administration-cbcs-569f38f768ee1.jpg)
