Welcome to the !Usability Testing !Popup LabWifi: cafeteria&co Password: #eaturbana

Tell us about yourself• Name

• Experience with usability testing

• Volunteered for one?

• Run one?

• How you want to use what you learn today?

What is UX?

What is usability testing?

What is usability testing?

What is it not?• Not about what people “like”

• Not a focus group

• Not QA

• Not the only UX activity

• Quantitative

• Not testing our users!

Why do it?

Activity• Observe

• Don’t help our volunteer

• Note 3 issues

Debrief

Before you test

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Before you test

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Before you test

Step 1 Prepare a Test Plan

Test what?

Test where?

Setting the stage: Script

Setting the stage: Scenarios

Tasks• Write open-ended questions

• Avoid jargon

• Synonyms

• Do not ask for opinions or speculate about the future — observing actual behavior is more meaningful

• Conversational

• Unambiguous

Walter & the Weather

Activity

Step 2 Recruit Users

Pro-tips:• Incentivize

• Let people know how they are helping

• Tailor your approach to your users

• Meet users where they are

• If all else fails, there are recruitment agencies out there…

Discuss

Step 3 Test!

What you’ll need:• A facilitator (most likely you)

• A way to view & interact with your app or site

• An observer/notetaker type

• Your test script

• Your volunteer

• A space

What wouldn’t hurt to have:• Recording software

• Snacks & drinks

Facilitator

Facilitator’s Phrases• What are you looking at right now?

• Can you tell me more about…?

• What did you think would happen when…?

• What would you do if I wasn’t here?

• This is very helpful.

Staying on track

Notetakers & Observers

Volunteers

Mobile Testing

Remote Testing

Step 4 Debrief & Analyze

Use the Rubric

Triage

Something is better than nothing

Activity

Step 5 Make Changes

Let’s Test!• Come up with 1-3 test questions

• Prepare your rubric

Let’s Test!

Thank you!!!

usabilitypopuplab.com

Giveaways