Usability Research Checklist
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Transcript of Usability Research Checklist
UXLAB @ MOBILEIGNITER’S USABILITY RESEARCH CHECKLIST
GATHER RESOURCES
Testing Room
Recording Devices
Testing Device(s)
Facilitator(s)
Stakeholders
Consent Forms
Video Release Forms
NDA Forms
UXLAB @ MOBILEIGNITER’S USABILITY RESEARCH CHECKLIST
DESIGN THE STUDY
Pick your testing methodology
Discover your target demographic (Personas)
Decide which features to test
Develop tasks to isolate interactions
Create hypotheses for each task
Determine appropriate incentives for participants
Prepare briefing and debriefing procedures
UXLAB @ MOBILEIGNITER’S USABILITY RESEARCH CHECKLIST
PREPARE THE STUDY
Develop instructions for facilitators
Pilot test your scenarios and methodology
Prepare any help guides or other print material participants might need
Set up test accounts
Acquire incentives for participants
UXLAB @ MOBILEIGNITER’S USABILITY RESEARCH CHECKLIST
GATHER PARTICIPANTS
Develop a participant screener
Solicit applications
Set up time slots that screened participants can sign up for
Get participants to sign up
Confirm their sign up once they have chosen a slot
Remind them at least 24 hours prior to their session
UXLAB @ MOBILEIGNITER’S USABILITY RESEARCH CHECKLIST
RUN STUDY SESSIONS
Prepare waiting area (if needed)
Disable all notifications/distractions on testing device
Make sure testing device is reset to a common state
Make sure participants can find you (address, directions, parking, etc)
Make sure to get all forms signed by every participant before each session
Provide refreshments
Record and/or simulcast every session
Brief and debrief each participant
UXLAB @ MOBILEIGNITER’S USABILITY RESEARCH CHECKLIST
ANALYZE RESULTS
Measure task completion percentage (per user and per task)
Measure task duration (average, median)
Analyze demographic information
Analyze results of any standardized (briefing, debriefing) questions
Watch every recorded session to take notes, gather quotes, and identify trends
Synthesize notes, quotes, statistics, and your intuition into a detailed analysis of the experiment
Provide actionable recommendations on how to improve product usability
UXLAB @ MOBILEIGNITER’S USABILITY RESEARCH CHECKLIST
AFTERWARD
Prepare a report to stakeholders that covers study design, methodology, setup, testing procedure, results, and analysis
Include an executive summary that only covers the high-level details
Work with the product/development team to prioritize findings and recommendations
Anonymize/clean any sensitive data for release as a blog post or white paper
Write and release the blog post or white paper