us Sampark - Issue 001.pdf · Dear EFS India Family Time seems to have flown very quickly as we say...

Trust Teamwork Talent

Congratulations Kavita! You’re the winner of the Painting Competition at the EFS Bengaluru Family Mela!!

Issue 001 | JAN TO MAR 2017

CONTENTEditorial by Rohit KapoorMission 2017EFS Family Mela - BangaloreEFS Family Mela - New DelhiAsk EFS IndiaHealth is WealthEFS Photo Album

03040814 202224

Dear EFS India Family

Time seems to have flown very quickly as we say farewell to a successful 2016 and welcome a hopeful 2017.

Before I outline our vision for 2017, I think this is a good time to look back and review our performance in 2016.

In final analysis, 2016 was a year of substantial growth and achievements for us across India.

f We expanded our presence to more than 77 cities in 23 states and established three lines of business via the Integrated FM, Specialized Engineering as well as Industrial FM Services

f We secured 36 prestigious contracts during the year (an improvement of 47% compared to 2015), and today have a healthy ratio of ongoing clients spread almost equally between the West, South, North and Pan India regions

f We manage more than 40 million Sq. Ft. of space for our clients, and the IT industry, Manufacturing and Banking segments remain our biggest business segments nationally

f Our workforce grew to a high of more than 3800 employees, concentrated largely in the South, North and Western regions

f In financial terms, our revenue grew by 16.7% and profit rose by 224% as compared to 2015

f Operationally, we introduced in house Soft Services, increased the share of direct client contracts and launched an EFS helpline for our employees

f The HR Department enhanced its employee engagement initiatives with frequent R&Rs and team events/celebrations

All these achievements were made possible due to the sincerity, commitment, dedication, hard work and passion of every member of the EFS India family.

We have set a high standard in 2016 successfully and now our challenge is to perform better in 2017.

The key to achieve performance improvement is to have a clear vision and defined objectives in mind, which help us to plan our strategy accordingly.

With this in mind, I would like to share some very specific goals for 2017, which will give you a sense of what we are aiming to achieve, and how your contribution will be vital to achieve these targets. In no particular order, we would like to

f Achieve Revenue growth of 60%

f Double our profit in 2017 (i.e. 100% growth)

f Increase the number of ongoing contracts by 35%

f Expand our headcount by 15% f Increase our share of Direct

Client contracts

f Enhance focus on emerging key markets like Pune and Hyderabad

f Improve services portfolio for Soft Services, Technical Operations, IMS and HSEQ departments

f Launch frequent Employee connect initiatives to improve communication between employees and management

f Introduce standardized SOPs for all departments

As you can see, we do have some very clear goals and objectives set out for 2017. With your support, efforts and co-operation, I am confident that we will be able to achieve our goals positively.

Our competition is becoming fiercer as more companies try to compete with us , but our track record and history of client satisfaction, our experience and skill sets, our global best practices and methods and employee centric work culture power our Deliverance, Prudence and Sustainability, giving us an unmatched advantage.

May 2017 be a personally and professionally satisfying year and bring lots of cheer, good health and laughter to you and your family.

As always, we remain inspired by our motto of

Trust • Teamwork • Talent

Happy New Year!

Rohit KapoorExecutive Director and COOSouth Asia

EDITORIAL

MISSION 2017

JAN TO MAR 2017 ISSUE 0013

Happy New Year to the EFS India Family!

We had a busy year as we grew across the board, finishing the year with a headcount of 3800 professionals across India. We also revised and remapped our organization structure, with new roles, reporting lines and processes introduced.

Team EFS India continues to grow and gain market share in India. We believe that our growth and success is down to the commitment, sincerity and tireless efforts of every member of the EFS India family. Our overall aim in 2017 is to firmly establish EFS India as the top company for Facilities Management professionals to work in.

The mainstays of our HR strategy in 2017 will be:

Top talent development & retention f We will attract India’s brightest talent and proven performers

to grow their career with us. We want to retain our talented, motivated, experienced employees, recognize and reward their performance and provide them with a platform to improve their leadership potential, add new technical skills and give them support via guided career paths.

Improving the diversity f We value the diversity of our workforce’s backgrounds and

experience as a competitive advantage. We will improve our efforts to add professionals from different walks of life to our workforce.

Strengthening the internal trainer pool f We will improve our focus on internal training and development

by identifying trainers and subject matter experts to share their experience and knowledge with their colleagues and new employees.

Succession planning f To ensure business continuity and improve our client relationship

management, we will introduce a structured succession planning module that will ease the transition process and make it seamless.

We are inspired by your dedication and efforts and are committed to offer you the perfect platform to maximize your potential and support your career aspirations.

Shalini KohliAGM – Human Resources

MISSION 2017

The EFS India Newsletter4

Greetings to the EFS India Family,

My first few months in EFS have been quite eventful and instructive with many lessons learned and milestones achieved.

2017 is a new year ripe with the potential of unrealized potential and opportunities. The team is motivated and ready to tackle our challenges and help us achieve our long term targets in India.

The main highlights of our 2017 strategy will be:

f Implementation of the Computer Assisted Facilities Management or CAFM across our operations in India. The CAFM technology platform is a globally recognized services tool that is very important to strengthen our Integrated Facilities Management (IFM) services offering. This technology is utilised by a select few FM experts, and our experience with the CAFM 2.0 platform in the Middle East will give us a powerful edge over our competitors in India.

f We will strengthen our global credentials by achieving the SFG (Service and Facilities Group) 20 standard for Preventive Planned Maintenance (PPM) activities. SFG 20 is a British standard which covers critical areas such as Equipment and Schedules. Doing so will make us the only Indian FM services company to be SFG 20 certified, which will help us improve our market share significantly.

f We will rollout the Integrated Management System (IMS) across our ongoing sites following the successful renewal of our ISO certifications. This will be a key factor in helping us improve our Quality and Service assurance performance in 2017.

f We will concentrate on expanding the scope of services we offer for the Industrial FM sector, by developing a comprehensive suite of dedicated services and capabilities to enhance our presence.

f We will roll out a structured Training and Development module for all EFS employees, cutting across the various roles and functions. We aim to replicate the success of our Dubai Center of excellence across the major operations sites across India.

f We will also aim to increase the scope of services offering under the Specialized Engineering Services (SES) vertical.

This is a broad overview of our overall objectives in 2017. As always, the most important element in achieving these goals will be the hard work and sincere efforts from every member of the EFS India team.

I am confident that with our customary performance standards and pioneering vision, we will achieve the goals successfully to secure more success in the new year.

Happy New Year to the EFS India team!

Basil KeelorDirector Operations (North & East)

MISSION 2017


Greetings to the EFS India Family

A very happy new year to everyone. We hope that we grow as a company and achieve significant progress in the new year to consolidate our position as a market leader and the premier services provider for our clients. As a services company, quality of service and operational excellence remain the primary benchmarks for our sustained growth. To do so, we’re set tangible milestones and goals to drive innovation and performance evolution.


f 100% contract retention on our existing contracts f Sustained customer satisfaction more than 95% f Increasing our scope of work from primarily manpower provision to

complete spectrum of FM solutions (consumables, repairs and AMC’s) on at least 10 contracts.

f Creating a residential SME team for new business opportunities f Implementation of CAFM system for AMC/SES services across all

major accounts

We are aware that competition is becoming fiercer as more major players enter our markets and industry. With your co-operation and support, we’ll continue to tweak and refine our services portfolio and achieve best in industry client satisfaction scores, to make our value proposition to our client irresistible.

On our path to achieve Mission 2017!

Anthony JudeDirector Operations (South & West)

MISSION 2017



We had a successful 2016 and we’re happy that the Sourcing and Procurement departments could support EFS India’s growth objectives. We are committed to improving our services and delivery performance in 2017 to help us meet our group targets next year.


f Establishing & creating scope for centralized suppliers’ system. We believe that this step will help achieve cost effective sourcing and Improve our credibility with our clients, who will see this as a value-added service.

f Empaneling or correlating with specialized OEMs for major categories to secure favorable rates through Pan India collaboration opportunities

f To establish dedicated project teams to maximize revenue from the P6 business segment

f Developing & implementing multi-year contracts with standardized terms and conditions across the organization to ensure consistency and uniform terms on a Pan India basis

We believe that our new strategic direction will help us strengthen the performance of Procurement and Sourcing department, backed by the support and co-operation of the EFS India Family.

Happy New Year to the EFS India team!

Vikas SharmaGM – Commercial


We are pleased to contribute to EFS India’s success during 2016, where we secured 36 contracts and picked up projects in new sectors like Petrochemicals, Government and Bio-technology.

Our main objectives in 2017 will be:

To achieve a revenue growth of 60% by

f Maximizing our participation in government contracts and gaining market share in this segment

f Establishing long term engagement with top companies from 13 select Industry sectors

f Securing relationships between EFS and the approved Consultants of 100 Smart Cities mission launched by the Government

f Securing a listing on the approved FM services providers list for the top EPC Contractors and consultants across

India f Tapping and maximizing

the potential of our cross – selling opportunities

We are excited about the opportunities that await in 2017. We’ve revamped the Business Development team with a couple of critical appointments which we believe will help us achieve our overall goals and objectives.

We look forward to increasing the streak of project wins in 2017 and we will keep you posted on our progress.

Wishing a happy and successful 2017 for the EFS India family.

Jyoti SrivastavaSenior Manager –Business Development

MISSION 2017


It was a memorable day for team EFS Bangalore as the EFS Bangalore family attended the Family Mela 2016 event at the Country Club Sarjapur Road Bangalore on December 20, 2016.

The event was well attended by employees and management alike, and was inaugurated by Mr. Tariq Chauhan, Group CEO and Mr. Rohit Kapoor, Executive Director and COO – South Asia.

EFS FAMILY MELA BANGALORE

8 The EFS India Newsletter

9JAN TO MAR 2017 ISSUE 001

During the evening, EFS employees and their families participated in talent shows, games, painting competitions before celebrating our unity and collective success at the gala dinner.


Many congratulations to the EFS Bangalore team for successfully pulling off a spectacular event, setting a high standard for the rest of regions.

3 Cheers to Team EFS Bangalore!


EFS FAMILY MELA NEW DELHIAfter the successful launch of the Family Mela in Bangalore, it was team New Delhi’s turn next to celebrate the new year with the Family Mela.

Nearly 600 members of the EFS India family headed to the Corporate Villa Farmhouse on January 8 2017 and participated in a grand event.


Attended by key management led by Mr. Rohit Kapoor (Executive Director and COO), it was heartening to see children and parents enjoy the winter chill and grassy lawn. The event was kicked off with a lamp lighting ceremony followed by a welcome dance by the EFS New Delhi office team.

The family mela enjoyed the enthusiastic support of our staff who participated in various competitions, games, talent shows as well as the magic show for kids.


We congratulate the New Delhi office team for a successful event made possible by the efforts and dedication of over 40 individuals.

3 Cheers to team EFS India!


ASK EFS INDIA

We thank the EFS India family for their positive response to the Ask EFS India Initiative. We received some valuable suggestions and queries and are featuring a selected few questions along with our management’s response.

Dear EFS India, I have a couple of suggestions for the management’s consideration: f Cost Savings process to implement – Proposing to have a dedicated person / a team / to have regular

announcement with the cost saving points as action items to drive the cost saving process by which we can save maximum of the cost to our company.

f To have a server to store / upload the monthly statutory compliance documents for PAN India (also for other dept. if suitable)– To have easy access of the documents as & when needed for any required period.

f To recirculate the process / policies of all the departments to all the employees – So that every employee is aware of the changes & they will adhere to the same & also it would be helpful even for us to drive smoothly.

Dhasharath RaoDeputy Manager - HR01

Dear Dhasharath,Thank you for reaching out and sharing some very good suggestions. You’ll be happy to note that these are already in various stages of implementation and will be rolled our this year.

EFS Response


Dear Sir / Madam,Please go through following suggestions.

f Make the system for cross functional methodAny individual person (not for ground level team) should not be work in same site for long term It is chances to deviating the system, less transparency, And also proper backup will not be available if the person is absent

f Individual site manager should go to other site for auditing It will helps to both management and employee

f Identified the skillset of individual and make use in required areaIdentify the any technical / non-technical talent of person and utilize wherever you required Same person should not lead multiple roles in the company (not for all)

Dear Mr. Mahesh, We appreciate your interest and suggestions as always. Some of your queries have been addressed in the previous suggestions. Regarding the identification of skillsets, we do have an existing technical assessment sheet which is available with the operations teams for this purpose. Besides this, we’re also planning to have an internal training & development team, by having our subject matter experts from cross functions delivering training to their colleagues in various functions, to share their practical knowledge and observations.

Mahesh RevannaContracts Manager

EFS Response

03

Dear Madam/Sir, Greetings! Please find following few points from my end. f Technical Ops Manager should undergo for soft services training – This would be effective for the first level

business potential opportunity discussions. f Centralized Training cum Simulation Development centre in India. f Region wise Energy Management Team – Facility industry and Clients are very demanding on the value added

services. We shall include the energy management as a value added services and showcase the service delivery, assurance by implementing simple guidelines by carrying out thermal imaging activity, power quality analysis, basic indoor air quality, Lux level analysis etc. This can only be useful for direct clients and would certainly help for business sustainability.

f Cross Functional Audits – Basically it would be third eye view for inter-site audits. One operation manager would carry out technical audit to other ops manager site and vice versa – Can be done twice in a year.

f Rewards & Recognition Programme – We need to put some thought process to change the terminology/tagline from R&R as R&R is commonly used term in the industry – Can be re-term as per EFS core values & principle.

Hope we would act as a differentiator by implementing the above practisesThanks for giving the opportunity to share the questions & thoughts.

Dear Vivek,Thank you for your suggestions. We have taken them into consideration. About your suggestion on energy management teams, you’ll be happy to note that we already have dedicated energy management teams to address our clients’ energy management needs. Mr. Sheetal Kamra (North and West) and Mr. Kumar Ponnurangam (South & East) have been leading the energy management division for us.

We are planning to launch a pilot programme for cross functional audits during Q1 2017, and the lessons learned from the exercise will help us to implement the programme across India by the end of Q2 2017.

Vivek Deshmukh

EFS Response

02

We thank you for your participation and we look forward to launching more two way communication channels during 2017.


HEALTH IS WEALTH

We have some suggestions for simple exercises that can help you burn some calories while at work!

Did you know that sitting for 8 hours a day staring at the computer screen can lead to heart complications and diabetes?


EFS PHOTO ALBUM EFS Christmas Celebrations


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New DelhiCorporate Office cum Registered Office, Unit - 2A, Uppals Plaza, M - 6, Jasola,New Delhi - 110025

MumbaiUniversal Business Park, Unit No.A - 206, Chandivali Farm Road,Off Saki Vihar Road,Andheri (East), Mumbai - 400072

BengaluruBrigade Square Municipal Corporation, #21, 4th Floor, Cambridge Road, Ulsoor, Bengaluru - 560008

ChennaiNo. 136, 9E - PM Tower, Greams Road, Chennai600 006

KolkataApeejay Business Centre, Block - A, 8th floor15, Park Street, Kolkata - 700016

HyderabadDoor No: 1-11-252/1/E, Flat No. 101, Archana Apartments, Begumpet, Hyderabad - 500 016 (A.P)

+91 11 40573929 +91 11 [email protected]

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Pune13/4, Sadamangal Society,Near IBM TPO,Shastrinagar,Yerawada,Pune - 411006

+91 9673710409

+91 9158887122

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us Sampark - Issue 001.pdf · Dear EFS India Family Time seems to have flown very quickly as we say...

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