Ursula J. Anderson706 Chelmsford St. Unit.104 ● Lowell, MA 01851

(978) 996-2684 ● U.Anderson1987@gmail.com

EDUCATION:Lowell High School, Lowell, MA Graduation: June 2005The George Washington University, Washington, DC 2005 to 2008 Transferred to University of Mass LowellThe University of Massachusetts Lowell, Lowell, MAGraduation: February 2012, Bachelor of Science – Criminal Justice

PROFESSIONAL EXPERIENCE:

ITT Technical Institute; Wilmington, MA-Jan.2016-July.2016Admissions Representative: Conducts face-to-face or personal interviews, telephone interviews and e-mail correspondence to identify high school and adult student prospects to determine their educational needs, concerns and interests. Verbally communicates approved presentations to promote programs to prospective adult and high school students. Actively generates referral business to help maintain Company goals. Closely assists and mentors students through the Admissions process. Responsible for facilitating orientation and Registration day activities. Participates in school retention efforts by maintaining productive contact with his/her active students through graduation. Actively participates in special recruiting promotional activities.

Evoqua Water Technologies; Lowell, MA- Nov.2014- PresentCustomer Service Support: Processing of all incoming and outgoing calls for HP, GI and ES customers and branches. Ensure that all same day/priority customer requests are handled by collaborating with appropriate intercompany resources. Inputs and/or modifies service order requests based on customer need and provide customer confirmation. Follows clearly documented departmental standard operating procedures. Collaborate with technical support to ensure customer technical needs are consistently met. Process customer payments and provide proof of payment to customer. Provide customer invoices on demand. Generate and deliver customer specific “service” reports via SAP as requested.

T.K. Keith Inc, D.B.A. Primax; Wakefield, MA – Nov. 2011 to Nov.2014Customer Service Representative: Monitor suspect activity on the (FDR) Falcon Fraud Detection System. Review and monitor reports on a daily, weekly, and monthly basis. Answer inbound calls in a timely manner. Enter data from customers for monetary and non-monetary transactions. Enter new accounts. Provide service for outbound and inbound contact with cardholders to verify validity of transaction activity. Communicate with department regarding possible fraud trends detected or suspected. General maintenance of customer records, monitor and skip trace returned mail. Monitor Corrillian website. Provide research assistance for clients and prospective new customers. Answer merchant calls and provide remote technical assistance for merchant terminals. Information and training resource for a group of 6 customer service representatives.

Cracker Barrel Old Country Store; Tewksbury, MA – Oct. 2009 – Dec. 2011Wait Staff/Server Trainer: Take food orders and serve customer breakfast, lunch and dinner. Clean facility, monitor preparation of food. Train new employees on company procedures. Document policies and procedures as well as training progress for new hires. Minor food preparation.

J.J. Boomer Restaurant; Lowell, MA - June 2008 – Aug. 2009Wait Staff, Hostess, and Trainer: Seat and serve incoming customers, clean facility, monitor preparation of food. Train new employees on company procedures and policies. Settle customer bills. Minor food preparation.

Eckles Library, GW University; Washington, DC – Aug. – Jan. 2008Circulation Desk Clerk: Circulate library materials, help patrons with research as well as answer questions and phone inquiries. Help professional staff with events. Serve as an information resource by answering inquires over the internet via the IM system.

GW University/Office of the Associate VP; Washington, DC – Nov. 2005 – Oct. 2007Office Assistant: Greet clients and staff campus events, serve as an information resource by answering phone calls and emails. Conduct campus tours, post promotional material around campus. Filing, typing, served on various panels as office representative.