Urban SecurityNetwork-Centric Platform to Help Government Agencies Protect Citizens and Secure Communities

Urban Security Gets More Complex

Governments around the world are seeking strategies to proactively prepare and respond to disaster and emergency situations. Citizens look to the government to be proactive and to respond promptly and effectively to crisis situations, including crimes in progress, natural catastrophes, terrorism, and threats to critical infrastructure. Communities that succeed in creating secure urban environments attract more residents and businesses, fueling economic development. They can also decrease costs associated with investigating and prosecuting crime.

Urban security is becoming more complex, however, even as government budgets contract. Protecting people and assets requires 21st century technology to address challenges that did not exist even a decade ago, including:

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• Numerous unconnected systems, making it difficult to “connect the dots.”

• Nonintegrated communications networks that don’t interoperate with each other nor with outside agencies and jurisdictions.

• Increasing threats to critical infrastructure.

• Rising citizen expectations for real-time, up-to-date information.

When disasters and emergencies occur, response organizations and government public safety agencies require immediate communications support to save lives, establish relief operations, and provide ongoing assistance in affected communities.

Incident ResponseCommunities can be disrupted in seconds. During emergencies, public safety agencies need to be aware of incidents when they occur. It is critical to make it easy for citizens to report incidents using any available communications device including phone, text, video, and instant message. Combined with video surveillance and sensors, public safety organizations can collect real-time information about people, objects, and the environment.

Command CenterCommand centers are turning into fusion centers that integrate information from multiple sources (data, voice, video) to create actionable intelligence. Live video cameras provide situational awareness to scan the situation and crisis in action.

Accelerate Incident Detection, Automate Response, and Enable Collaboration

Government public safety and security agencies worldwide are building network-based capabilities to tie together their different security and communications systems, automate incident detection and response, and enable collaboration with other government and private organizations. Integrating the various security systems accomplishes three important goals:

• Reduces time between incident detection and response.

• Empowers field personnel to make decisions based on all available information.

• Disseminates the right information to the right people, at the right time.

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“CCTVs are as important to the cops as their cars. The crime rate has dropped significantly, and Drancy is one of the safest cities in the area.” Learn more.

— Jean Christophe Lagarde, Mayor of Drancy

“Video surveillance cameras act as a force multiplier, because we can monitor more areas with the same number of officers. They help reduce crime, and also reduce citizen fear of crime. And when crime does occur, we now have evidentiary-quality video.” Learn more.

— Jeremy DeVivo, Manager of MIS, City of Joliet

City of Joliet Police Department Increases Situational Awareness

City of Drancy, France, Uses Closed Circuit TVs (CCTVs)

Mobile Emergency ResponseMobile emergency response vehicles create the capability to establish communications in any location over wired, wireless, mobile radio, and satellite networks.

Strategic Operations and TrainingPublic safety agencies can use predictive modeling and data-mining techniques to look for patterns and process improvements. Using video conferencing and digital media for training saves time for field personnel, reduces costs, and avoids the need for travel.

Cisco Open Platform for Safety and Security

The Cisco® Open Platform for Safety and Security is a framework for building solutions to prevent, prepare for, respond to, and recover from incidents. The framework comprises six building blocks: Command and Control, Mission-Critical Network, Incident Collaboration, Sensing and Actuation, Mobile Force, and Citizen-Authority Interaction (see Figure 1).

Figure 1 Cisco Open Platform for Safety and Security

“Missouri State Highway Patrol is now able to provide better service and security throughout the state. The citizens can rest assured that during their time of need, we have the assets that will benefit the community and their lives.” Learn more.

— Captain Kim Hull, Director of the Communications Division, Missouri State Highway Patrol

Preparation andPrevention Recovery

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Decision

Missouri State Highway Patrol Uses Emergency Response Vehicles

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5 © 2011 Cisco and/or its affiliates. All rights reserved.

• Command and Control: Provides the emergency management team with up-to-date situational awareness, actionable intelligence, and decision support tools.

• Mission-Critical Network: Public safety and security organizations typically use multiple networks, including Terrestrial Trunk Radio, WiMAX, Wi-Fi, 3G/4G, and satellite communications technologies. Consolidating these networks into a unified Mission-Critical Network platform optimizes emergency operations. The Mission-Critical Network must be scalable, resilient, secure, and intelligent.

• Incident Collaboration: The effectiveness of communications between first responders and the command and control center can have life-or-death consequences. The Incident Collaboration building block helps to ensure that teams can communicate using any available technology, including IP and analog or digital radio, as well as any media, including voice, video, instant messaging, or short message service (SMS).

• Sensing and Actuation: This building block streams information from sensors at the incident scene to the operations center. It also provides the means for swift and automated remote action in response to sensor input. For example, if a sensor detects a fire in a tunnel, it can automatically activate lighting actuators to indicate the safest exit.

• Mobile Force: First responders perform most effectively when they have access to voice, video, and data in the field. The Mobile Force building block delivers services to the field over wireless networks. It enables police officers in their vehicles to securely access central databases and fire commanders to monitor conditions at the scene through the biosensors on firefighters’ suits.

• Citizen-Authority Interaction: The Citizen-Authority Interaction building block provides two-way communications capabilities. Citizens can use a single phone number, such as 112, 911, or 999, or website to request emergency support. Conversely, authorities can alert a specific group of individuals about immediate danger, such as a fire, bomb, or biological attack.

Benefits for Emergency Organizations

Major benefits of the Cisco Open Platform for Safety

and Security include:

• Reduce investment risk by helping to ensure that investments align with long-term vision and goals: Operational requirements and solutions change over time, making it difficult for emergency organizations to decide where to invest limited funds. The Cisco Open Platform for Safety and Security enables emergency organizations to link their mission and operational goals to functional building blocks, ensuring that investments will provide long-term value.

• Provide an open, interoperable platform for integration: Integrate with existing installed systems, so budget can be used to enhance, not replace.

• Encourage innovation: Cost-effective solutions can be designed from building blocks supporting collaboration and communication—including voice, video, and data—available in real time to relevant personnel.

Why Cisco?

Cisco helps government agencies build the right infrastructure and implement technologies to meet their specific needs. Cisco provides:

• Leadership in IP networking technology, with more than 15,000 engineers and $4 billion+ R&D budget.

• Strong understanding of and commitment to government.

• End-to-end network architecture, which offers superior quality of service, availability, and security.

• Breadth and depth of the Cisco product line, featuring interoperable, standards-based technologies.

• Global community of trained and certified partners.

• Cisco Capital® finance programs.

How Can Cisco Services Help?

Cisco and its partners provide a comprehensive portfolio of smart, personalized services to help you plan, build, and run your network and data center. These services combine extensive networking expertise, deep knowledge, proven methodologies and tools, and proactive remote monitoring and support to help you realize the full value of the solution. Cisco’s award-winning technical support services offer direct, any-time access to Cisco engineers and an extensive range of technical resources. Cisco and our partners deliver rapid issue resolution, flexible device coverage, and premium service options to help maximize operational efficiency.

Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices.

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)

Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices.

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)

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Americas Headquarters Cisco Systems, Inc. San Jose, CA

Asia Pacific Headquarters Cisco Systems (USA) Pte. Ltd. Singapore

Europe Headquarters Cisco Systems International BV Amsterdam, The Netherlands

Cisco Helps You Meet Your Mission

For more than 20 years, governments around the world have partnered with Cisco to address challenges and achieve strategic objectives. By working closely with government leaders, we glean insights that help us design, execute, and test solutions based on best practices and our partner ecosystem. These ongoing relationships have forged thousands of proven implementations across a variety of public sector organizations, providing continuous innovation in how communities are managed and renewed.

Cisco recognizes that affordability is critical. When funding and grants fall short, Cisco Capital can customize an alternative funding strategy that makes sense for you.

For More Information

To learn more about Cisco solutions for urban security, please visit:

http://www.cisco.com/go/government