Upstream, Downstream
description
Transcript of Upstream, Downstream
Upstream, DownstreamGregor KneitzHajnalka Sarvari
In this session• Upstream & Downstream Defined• Challenges• Existing Models• Case Studies• Conclusion
Upstream, Downstream
UpstreamEngagement with Dev/Test/PM• Globalization• Localizability
DownstreamLocalizing resources and integrating intoproduct
HandoffT/E/PHand-backBuild, test
ConsultingCriteriaTraining
Ready for Loc
Challenges
Different RolesPersonality typesSkill sets
No perfect StructureSeveral models
Upstream Impacts DownstreamHard to quantify RoI
Model Overview: Separation
Cons:• Conflicting
interests• Doesn’t
scale
Pros:• Focus• Technical
depth
R&D
Product Development
Development/Test
World Readiness
Central Functions
Localization
Model Overview: Integration
Cons:• Loc focus• Roles
merge
Pros:• Loc focus• WR team
with Loc expertise
Central Functions
International
Business Developme
ntLocalizatio
n
World Readiness
Testing
Model Overview: Collaboration
Cons:• Need for
constant sync
• Gray areas
Pros:• Proximity• Central
WR team• BalanceCentral
Services
World Readiness
Localization
Release Manageme
nt…
Case Study: Localizing SQL ServerLocalization strategy definedExtent of LocalizationNew languages – BiDi
Processes definedFundamental criteria establishedLocalization plan
TrainingsBrownbags for the wider organizationKickoff for suppliers
Planning
Case Study: Localizing SQL ServerDistinct rolesWR: Consulting – Office hoursWR: Improvement transitionsLoc: File processing, coordinating with suppliers, testLoc: Status tracking and reporting
OverlapLocalizability and globalization issuesSchedulingShiproom
Execution
The Outcome:On time sim-ship
Case Study: Bug Analysis
Why?Need data to drive changeAssess quality and trends
What?Identify sub-categoriesReview and assignAnalyze ResultClear picture and focus areasPlan for vNext changes
Conclusion
Quality, Agility and EfficiencyBuilding on people‘s strengths
Clear charter and prioritiesAchievements easily measurable
„One Team“Job satisfaction
The Evidence
Word count
UI Total cost
26%240%
13%
Last three versionsSQL 2012 with 6 FTE• 2 IPM• 1 Software engineer• 1 Content engineer• 2 Test
Healthy team• High work health index• 1 attrition over ~2 years
Collaboration: Challanging to manage, but well worth it
?
감사합니다
Спасибо
Thank you!Merci
Grazie
DankeGraciasObrigado
ありがとう
谢谢
謝謝 Köszönjük